Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,128 Reviews)
Rating breakdown 11,128 reviews
5 Stars
8,230
4 Stars
1,627
3 Stars
523
2 Stars
275
1 Star
473
89%of customers recommend this product.
(
4,060 out of
4,578)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Mooney87
from Chaska, MN
Verified Purchase:Yes
The software is easy to use, but asks way too many questions for someone to just file an easy 1040
Pros: Easy to import documents
Cons: Hard to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Village of Collier
from Florida
Verified Purchase:Yes
The first year I bought this app and had help in entering the information. This year I used it by myself and love it. So easy to use.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Lacks full guidance for recharacterizations
on February 20, 2025
Posted by: GrumpyOld
Verified Purchase:Yes
For the most part I was happy. One area where I thought things were lacking was regarding recharacterizing of IRAs. It was not clear how to represent this on the software. Specifically how to handle the recharacterized part. So if i had to recharacterize $4000 from a Roth to a regular IRA, how do I capture that $4000? There was no help for this and no examples. That was frustrating
Response from HRBlockBy Eva, Social Media Team, February 22, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Easy to navigate can’t go wrong with this program
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Corrina, Social Media Team, February 20, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you
for the valuable feedback!
for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Tax buddy
from San Angelo Texas
Verified Purchase:Yes
I have bought this H & R tax for last 5 years and is so easy to use
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Asiya, Social Media Department, February 20, 2025
Thank you for taking the time to leave a review! We're so glad to hear that you had a great experience. Your feedback is important to us, and we appreciate your business. Thank you for sharing your positive feedback with us!
Written by a customer while visiting HRBlock
Posted by: howie25
Verified Purchase:Yes
I have used the H & R Block basic software for several years and have always been pleased. This year, as I completed my return. the final check revealed that one form was not acceptable to the IRS and I needed to wait a few days do receive an update. I got the update, but there were no instructions about how to proceed from there, so the only thing I could figure out was to start my return over again. That made this year's return more cumbersome. Thus, I couldn't justify 5 stars.
Pros: Maximizes refund
I would recommend this to a friend!
Response from HRBlockBy Asiya, Social Media Department, February 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Central PA
Verified Purchase:Yes
I've been using the Basic program for a number of years. It works. Price has gone up quite a bit in recent years.
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Response from HRBlockBy Asiya, Social Media Department, February 20, 2025
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: Bobbobs
from FL
Verified Purchase:Yes
Still haven’t received last years refund! Having trouble with this years return
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Sean, Social Media Team, February 20, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock