Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(11,128 Reviews)
Rating breakdown 11,128 reviews
5 Stars
8,230
4 Stars
1,627
3 Stars
523
2 Stars
275
1 Star
473
89%of customers recommend this product.
(
4,060 out of
4,578)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Cindytax
from Washington
Verified Purchase:Yes
We have used H&R Block software for years and haven't had any problems with our results.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: KEV2
Verified Purchase:Yes
I HAVE USED YOUR SOFTWARE FOR SEVERAL YEARS. THE LAST TWO YEARS I HAVE EXPERINCED DIFFICULTY IN LOADING THE PROGRAM. ONCES LOADED I HAVE A VERY DIFFICULT TIME IN "OPENING" IT & RETERIVING MY RETURN.EVENTUALLY I FIND IT & GET IT OPEN.
VERY FRUSTRATING
NOTE; ONCE I CLOSE THE PROGRAM THE "ICON" IS NO LONGER IN THE TOOL BAR?
VERY FRUSTRATING
NOTE; ONCE I CLOSE THE PROGRAM THE "ICON" IS NO LONGER IN THE TOOL BAR?
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: patrick77
from Texas
Verified Purchase:Yes
I've used H&R products for years and always found them easy to use, with generally clear interview questions and worksheets.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 18, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
Verified Purchase:Yes
I've used H&R Block Basic every year since 2014. That was year that I switched from TurboTax because they removed important forms from their Basic package. I've become familiar with some of the quirks of H&R Block package. The final audit typically finds one or two inconsistencies that the program itself created. There are a few "upsell" triggers that you must pass through at least once. The final result is as accurate as the data entered, and H&R Block's tax return e-file process is clean. I will continue as a fan and user.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: userover 75
from Lake City FL
Verified Purchase:Yes
I have bought this in previous years/ I'm always glad I do even though my return is not complicated.
This year you changed the discussion of meeting RMD. I had withdrawn nearly 3 times as much as required, but program insisted I owed almost a 3000 penalty. I looked at the form and saw the problem, but couldn't enter data in the form. It took multiple tries to fix the problem. At final review, it raised a flag and allowed me to correct the form. I recommend either returning to the old discussion or revising the new discussion to clarify the questions. My answers put RMD in "a" and withdrawal in "b" causing the inevitable math problem and "penalty."
This year you changed the discussion of meeting RMD. I had withdrawn nearly 3 times as much as required, but program insisted I owed almost a 3000 penalty. I looked at the form and saw the problem, but couldn't enter data in the form. It took multiple tries to fix the problem. At final review, it raised a flag and allowed me to correct the form. I recommend either returning to the old discussion or revising the new discussion to clarify the questions. My answers put RMD in "a" and withdrawal in "b" causing the inevitable math problem and "penalty."
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
2
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Elderly John
from Boulder
Verified Purchase:Yes
I bought this in December, and I have been filling it in as 1099s filtered in. The excellent navigation makes it easy to do it this way. When the final 1099 arrived last week, I was able to add it immediately, and filed the next day. Overall, a great product.
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Mario E P
from Citrus Springs, FL
Verified Purchase:Yes
I bought the program and within a couple of hours I completed the tax preparation without a hitch.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Been using for years now. It just keeps improving. Very satisfied with H&R Block products.
Pros: Easy to prepare, Easy to import documents, Fast
Value
5
Response from HRBlockBy Kira, Social Media Team, February 19, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock