Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,961 Reviews)
Rating breakdown 10,961 reviews
5 Stars
8,098
4 Stars
1,605
3 Stars
515
2 Stars
273
1 Star
470
89%of customers recommend this product.
(
3,947 out of
4,459)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: rmw1944
from Tampa FL
Verified Purchase:Yes
Using HRBlock_Basic for more than a decade. I like the feeling that it is FINALLY DONE, once the IRS approves my submission. Tax software makes this season less a pain and more a relief.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Sean, Social Media Team, February 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Philadelphia
Verified Purchase:Yes
Worked as advertised. Could use some clarification.
Pros: Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
3
Response from HRBlockBy Sean, Social Media Team, February 12, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
4
Easiest to use yet once it is properly updated.
on February 12, 2025
Posted by: Anonymous
from SedroWoolley, Wa.
Verified Purchase:Yes
I bought this when I received your email ad last Nov. (or earlier?). I installed it as soon as you said it was available. When I started trying to use it in early Feb., I received a message that an update was available. I downloaded it and tried to install it. Everytime I installed the update, upon finishing the update, I immediately got a message that I needed to install the update. Over the course of a few days, I tried several times to install it. Finally, at the suggestion of one of your CSR's I took it out and downloaded the file again and reinstalled. This new download included the update that refused to install correctly. From there it was smooth sailing all the way to my return being accepted by the IRS only a few hours after transmitting it.
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sean, Social Media Team, February 12, 2025
We're glad to hear that you had a positive experience overall. While we aim for 5-star satisfaction, we understand that there may be areas where we can improve. We appreciate your business and value your input.
Written by a customer while visiting HRBlock
Customer Rating
5
Quick and easy — what more can you ask for?
on February 12, 2025
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Quick, simple and accurate tax program. The interview questions are easy to follow and provide sufficient opportunity to obtain additional information if required or desired. Using eFile is about as simple as it gets! We have used the H&R Block software for years and would not even consider using another tax prep program!
Pros: Easy to prepare, Fast
Value
5
Response from HRBlockBy Sean, Social Media Team, February 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from San Antonio, TX
Verified Purchase:Yes
I had a little bit of trouble getting the software to download at first, but once it loaded, it has worked well. Over the many years that I have used H&R Block's tax software, it has always been quick & easy to do our taxes.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
4
Response from HRBlockBy Sean, Social Media Team, February 12, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Anonymous
from Redington Beach, Florida
Verified Purchase:Yes
Have been using this product for many years. I was in a flood in September 2024 and lost all of my tax documentation, including my computer and paper trail. I did have a flash drive and had over 20 years of my tax file (T23 report). I created a tax file for this year, using the report information from last year and the AGI amount is incorrect, which resulted in my Federal return not being accepted.
Value
5
Response from HRBlockBy Sean, Social Media Team, February 12, 2025
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Ex Machina
from Thsiland
Verified Purchase:Yes
Been using this software for years. Still excellent.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Kira, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Posted by: Pay State
Verified Purchase:Yes
I thought I bought a package that included the state but I had to purchase the state and then another charge to file the state. Other than that, I'm pretty happy.
Response from HRBlockBy Corrina, Social Media Team, February 13, 2025
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business and thank you for the valuable feedback!
Written by a customer while visiting HRBlock