Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,773 Reviews)
Rating breakdown 10,773 reviews
5 Stars
7,955
4 Stars
1,578
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,822 out of
4,330)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: David 6234
from Louisiana
Verified Purchase:Yes
Seems I inadvertently selected the clean vehicle credit form 8936. No data was entered and at the end of return was receiving messages that if data not entered the return would likely be rejected. I figured out what happened but was not able to delete the 8936 and/or 8936 schedule A forms. Tried to no avail, I had to give up on the return and start a new one from scratch. What a pain!! Don't understand that when you are in the form section and you have the option to delete the form it doesn't work. A problem with just the 8936 or is this a bigger issue with deleting any selected form?
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DonTax
from Vancouver, WA
Verified Purchase:Yes
I have used it for many years and never had a problem.
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: RJS 86
from PITTSBURGH, PA
Verified Purchase:Yes
I HAVE USED THIS BASIC SOFTWARE FOR SEVERAL YEARS AND HAVE BEEN VERY SATISFIED WITH THE RESULTS EACH AND EVERY YEAR.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Ex Military
from Florida
Verified Purchase:Yes
Again using H&R Block's tax preparation software, it was a breeze. Some changes made me do a bit of research, but the dialogue took me through preparation like a breeze. It wasn't simple, as I think I had fourteen pages when all finished. Unfortunately, with some attachments I had to use USPS to mail it in, but that's acceptable. Great to use this system each year, as this is probably my 15th year using Block's version. I've even passed on the use to several of my grandchildren who also use State versions.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: bob277777777777777
from seattle
Verified Purchase:Yes
It did suffice to fill in my taxes for last year but previously I did not have to reenter all bank, employer, market, etc name, address & EIN number.
My wife and I had all name & address pulled from 2022 file but that was it.
Very little help with crypto investments, that is going to be a killer in the future.
My wife and I had all name & address pulled from 2022 file but that was it.
Very little help with crypto investments, that is going to be a killer in the future.
Cons: Hard to import documents
Value
3
Written by a customer while visiting HRBlock
Posted by: Taxsolo
from Maryville TN
Verified Purchase:Yes
Extracting the prior years data and only needing update the new data makes the program seamless when doing my tax return. I love it
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: eHar
from Tampa, FL
Verified Purchase:Yes
I have used H&R Block for many years. It is very easy to import data from year to year. Plus, there are 5 free uploads to the IRS.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Steve in Nashville
from Tennessee
Verified Purchase:Yes
I’ve been using block for 10 years. There was a bug that prevented filing to the IRS. Support was non existent. I spent 3 days in a panic worried about getting a late penalty. You have one job, allow users to file their taxes.
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy H&R Block Social Media Department, May 22, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock