Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,746 Reviews)
Rating breakdown 10,746 reviews
5 Stars
7,937
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,802 out of
4,310)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Donny C
from Vernon, CT
Verified Purchase:Yes
I've been using this software for years for ease of use and maximizes potential refund.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Diana6185
from Las Cruces, NM
Verified Purchase:Yes
I have used the H&R program ever since I started doing my own taxes. It’s easy to follow and helpful tools.
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
Bad enough experience that I'm switching next year
on April 21, 2024
Posted by: Emmessey
from Stewartstown, PA
Verified Purchase:Yes
I've been using H&R Block's software since it was TaxCut. It's an automatic every year. My experience was so bad this year that I'm switching next tax season. First, I only qualified for the standard deduction, but H&R wouldn't let me finish my return because it wanted my "average mortgage balance for the year." Not something it asked for during the return, not something given to me by the bank, and not something that's necessary because my mortgage interest plays no part with the standard deduction. I had to manually delete the previous mortgage entries. But the worst part was when it was time to e-file I couldn't get a successful transfer. I kept getting "bad gateway" messages. Internet access was fine - everything worked except H&R. I made six attempts - all of them apparently unsuccessful according to H&R - but I eventually got an email saying my return was successful, then one saying it was accepted. The software itself still thinks I haven't filed it, so I can't "Check Status." What a high-stress disaster.
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: izbet
from Merritt Island, FL
Verified Purchase:Yes
Directions for signing in did not work. Had to search for number and put on hold for over an hour. Once I got software downloaded, program easy to use.
Pros: Easy to prepare
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: NonExpert
from Texas
Verified Purchase:Yes
I've used HRB for several years. Most of the time it's trouble-free.
Pros: Easy to prepare, Easy to import documents
Value
4
Written by a customer while visiting HRBlock
Posted by: JRDallas
from Dallas
Verified Purchase:Yes
Could not get program to file electronically. Had to print out and mail return. Tried all online fixes but none worked. Also, had to file form 709 hard copy. Why can't that be included in program?
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: RPaigeTX
from Texas
Verified Purchase:Yes
I've used the software for years. I find it helpful and hugely better than paper filing.
The 3 stars rating is due to the April 15 efiling problems. How does a tax software giant have problems with efile on April 15??!!
HSA interview is problematic - if both have HSA accounts but only one is actively contributing.
The 3 stars rating is due to the April 15 efiling problems. How does a tax software giant have problems with efile on April 15??!!
HSA interview is problematic - if both have HSA accounts but only one is actively contributing.
Pros: Easy to prepare
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Raghav
from South Dakota
Verified Purchase:Yes
I have been using H&R Block Basic Software for more than 10 Years. I have been successful each after year.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock