Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,746 Reviews)
Rating breakdown 10,746 reviews
5 Stars
7,937
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,802 out of
4,310)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: gwalt
from florida
Verified Purchase:Yes
I hit the submit button multiple times, software kept saying submission failed, i received email saying it had been sent. received email saying IRS had accepted. i checked the IRS site for confirmation, your app still says i have not filed. hope the emails are correct or we will be talking
Pros: Easy to import documents, Fast
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Tampamar
from Plant City FL
Verified Purchase:Yes
I have used this product for about 5 years. Wouldn't use any other
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: TaxMan20242024
Verified Purchase:Yes
Monday server problem was not fun. Also, the box you have around the entry forms makes it difficult to zoom in to the form (ctrl +)
Pros: Easy to prepare
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Alan2023
from Lancaster Pennsylvania
Verified Purchase:Yes
I did my taxes on April 14th and when I sent it to you
You said that my taxes were already done. I don’t understand it when that was my only one I did for 2023 taxes???
I don’t understand why you said that I did when I didn’t.
You said that my taxes were already done. I don’t understand it when that was my only one I did for 2023 taxes???
I don’t understand why you said that I did when I didn’t.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bill62
from Houston
Verified Purchase:Yes
It's mostly intuitive but I had a hard time finding some things like expenses related to job in the interview mode.
Pros: Fast
Cons: Hard to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: paulucce
from Florida
Verified Purchase:Yes
e file went through but the tax program did not acknowledge nor confirm still reads "not fled"
Value
5
Written by a customer while visiting HRBlock
Posted by: Badgatewayforhours
from WA
Verified Purchase:Yes
Did not preform like it did in the past. Bad gateway caused my return to not go through.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: bobbybbbbb
Verified Purchase:Yes
I liked how the software was set up and found my return easy to prepare. However, due to the failure of the HR Block server to allow me to e-file on April 14, I was forced to mail my return at the post office. I was very disappointed, as the e-file feature was my main purpose for purchasing the software.
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 24, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock