Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,746 Reviews)
Rating breakdown 10,746 reviews
5 Stars
7,937
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,802 out of
4,310)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: A320
from NH
Verified Purchase:Yes
The product is decent. I’ve been using this software for years. This year they had an issue when submitting via efile where it took about a day of trying as they had server issues. A little disconcerting after spending a fair amount of time preparing and loading information. Other than this one time, it has always worked as advertised.
Pros: Easy to prepare, Easy to import documents
Cons: Time consuming
I would recommend this to a friend!
Value
4
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for your feedback! Your voice is heard and we appreciate knowing how we can make your experience better. Feel free to contact us at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Posted by: JSEd
from Plano, TX
Verified Purchase:Yes
The tax input and calculations were straight forward and easy to complete. The frustrating part came when it was time to send the return to the IRS. Multiple times I received an error message saying my computer was not connecting to their server. Apparently there was a bad gateway. Because this was on April 14th, I needed to be sure the return was sent, so I printed the return and took it to the post office and mailed it. Later that evening I found an email that the IRS had accepted my return. Great, they probably received multiple electronic submissions and one hard copy that was mailed. Hope this doesn't cause me other problems or issues!
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Jsrodrig
from Washington
Verified Purchase:Yes
I was not able to get a direct confirmation of eFile receipt.
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: SOS CO
Verified Purchase:Yes
Reasonable price for a basic program which did everything that I needed.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Sstaf
from Colorado
Verified Purchase:Yes
I’ve been using H&R Block for over a decade now. Simple for my uncomplicated return. Had a connection glitch the day before tax day, but otherwise flawless
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
Cons: Time consuming, Doesn't maximize refund, Hard to prepare, Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Loved the software for several tax seasons now!
on April 18, 2024
Posted by: Carl70
from San Anonio
Verified Purchase:Yes
The interview questions related to for 5329 are a bit confusing! Small thing, but it should skip this section if you are not over age 73! That's it!
BTW: I rated it hard to import documents, but i could just be me!!!!!
Pros: Easy to prepare, Fast
Cons: Hard to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: aircarver
from Ft. Worth, TX
Verified Purchase:Yes
...However the website going down at tax day and rejecting e-files was unacceptable.
Cons: Time consuming
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: P1553d Off
from TX
Verified Purchase:Yes
I’ve used the program to file for years. This time when I went to file it wouldn’t submit and kept giving me an internet connection error. Assumed it was my end and borrowed my wife’s computer, purchased a new license since it was Mac instead of PC, and got the same issue. Checked the internet and it turns out it was on HRB’s end. Ended up having to paper file. Not sure I’ll use the software again.
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock