Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,746 Reviews)
Rating breakdown 10,746 reviews
5 Stars
7,937
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,802 out of
4,310)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: 13989
from TN
Verified Purchase:Yes
I have used for years all the way back to TAX CUT. Easy just answer questions and the program does all the computations
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Renrew
from Milwaukee
Verified Purchase:Yes
Have used the H&R Block software for a number of years.
I find it easy to use. The only issue I had was when I wanted to split my payments for the tax that was due was figuring out how to do the split payment. The help desk wasn't of any help
I find it easy to use. The only issue I had was when I wanted to split my payments for the tax that was due was figuring out how to do the split payment. The help desk wasn't of any help
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: DerVis 52
from Groveland, FL
Verified Purchase:Yes
I have been using the HR Block software for several years now and I have never had a problem with it. I love it and will continue to use it.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: Terry52
from Bremerton, WA
Verified Purchase:Yes
I have been using H&R Block tax preparation program for many years. I like that you can import some wage and investment information.
Pros: Easy to prepare, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Why would you maintain the site right before day?
on April 18, 2024
Posted by: Anonymous
from Washington
Verified Purchase:Yes
When I tried to e file my taxes the website would not submit. I tried on April 14th I tried on April 15th. I tried multiple times. I gave up because I had tried so many times and each time it said the website was having maintenance on tax day! Seems like the worst time for that! When I logged in for the last time to print it had submitted but had not notified me. Made for a very stressful day!
Pros: Fast
Cons: Time consuming
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: davelpz
from Tampa,FL
Verified Purchase:Yes
I’ve used tax cut for many many years. This year I could not file electronically. Kept getting errors. Looks like I was not the only person having this issue judging from what I could find online. I will not use tax cut ever again.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Josh 12345
from TN
Verified Purchase:Yes
Would not efile. Had to print and mail. Had to search and search to file my 1095-A. Don’t know why it wouldn’t ask me the questions I needed to bring that form to me.
Just an ok experience.
Just an ok experience.
Value
5
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Dissatisfied1062592
Verified Purchase:Yes
The only reason I buy the software is to e-file taxes for convenience and not have to go to the post office. The e-filing did not work this year and after trying over and over for hours, a message came up in the software that the HR Block servers were having known problems and we should all go print and mail our returns.
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock