Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,746 Reviews)
Rating breakdown 10,746 reviews
5 Stars
7,937
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,802 out of
4,310)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: jpbme95
from St. Cloud, FL
Verified Purchase:Yes
I like that it steps you through each tax form question and tracks what you owe or will be refunded and explains changes.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Posted by: Mo Burd
from Texas
Verified Purchase:Yes
I have used H & R Block for many years. It is easy to use and very efficient.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Team, H & R Block, April 18, 2024
Thank you for taking time to provide a rating! We're happy to see that you had a fantastic experience. We appreciate your business and look forward to seeing you again next tax season!
Written by a customer while visiting HRBlock
Posted by: Owner JNL
from Chattanooga, TN
Verified Purchase:Yes
year after year I use Block for my taxes , never disappointed
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: King89
from Texas
Verified Purchase:Yes
Not the same great product that I’ve used for 25 years. Had major problems on April 14th, when H&R should be completely on your game. You make it awfully hard to recommend that anyone else use this.
Cons: Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Software is great; 2023 e-file to IRS, not so much
on April 18, 2024
Posted by: OHCK
from Cincinnati
Verified Purchase:Yes
I have used HR Block software for a long time. The interview questions are done well and even the Basic version is more than adequate for our family's tax needs. The software is reliable and has improved during the 10+ years I've used it.
This year I e-filed for both our family and our daughter....Let me say it was a confusing mess. Took multiple times to submit both.... daughter's finally filed through the HRB gateway on 4/15 and the status shows correctly in the software. My return never showed that it was successfully filed during the 10+ attempts I made on 4/14. However, I checked my email later and one of the attempts was actually successful...and then later accepted by the IRS. Because the software was not correctly showing the status, I spent 85 minutes on 4/15 waiting for chat agent to confirm it was indeed accepted by the IRS.
Pros: Easy to prepare, Maximizes refund, Easy to import documents
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: ahn00
Verified Purchase:Yes
I used this software for several years. But this year was the worst. It had problems importing last year's return (e.g., did not import capital loss carryover) and had server issues when i e-filed and tried to check status. I had to print and mail in the return. This type of unreliability is not acceptable.
Pros: Fast
Cons: Doesn't maximize refund, Hard to prepare
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 23, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: DB42
from Seattle area
Verified Purchase:Yes
I have used H&R Block tax software for a number of years. Works well. Good price. Good results.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Posted by: RAWDane
from Fort Worth, TX
Verified Purchase:Yes
Easy to follow step-by-step approach to completing my federal taxes. A little confusing when entering data for 1099-NEC (Do I have to enter a business name for myself?)
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock