Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,739 Reviews)
Rating breakdown 10,739 reviews
5 Stars
7,930
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,796 out of
4,304)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Posted by: Dan92
from Tampa, FL
Verified Purchase:Yes
I've used H&R Block software for years and have never had a problem using it. Tax returns were always correct
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
1
File problems
on April 14, 2024
Posted by: Dbb23
from AR
Received email from Block saying it’s accepted my return. Software says it hasn’t been filed. When attempting to file I received “bad gateway” message. My laptop is connected to internet
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Servers are down, can't file my taxes!!!!!
on April 14, 2024
Posted by: BobJoe25788
from Portland, OR
Servers are down, can't file my taxes!!!!! This a 100% failure on the day before taxes are due. First time I've ever had a problem with HR Block software. Tied E-filing my taxes and get the error "Bad Gateway". Clearly the HR Block servers are having a melt down. I will not be using this software next year.
Pros: Easy to prepare
Cons: Time consuming, Hard to import documents
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
2
Worked ok
on April 14, 2024
Posted by: Jim bob 69
from Salem,Oregon
Tried to e-file federal taxes.Kept getting an error bad gateway and message saying it failed.Tried several times and went through trouble shooting help but didn't work.Then all of a sudden i get an email the irs accepted my return.But the software thinks i didn't file and now I can't check the status or know if it actually got sent or not.Also will not let me e-file for state because of this.I could have got a cheap version if i wanted to just mail them and now i had to waste the time to print my federal return and mail it in just in case.
Pros: Easy to prepare, Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
3
Filing status is confusing
on April 15, 2024
Posted by: Anonymous
from Columbus, OH
The software worked well while creating the return but when I clicked submit, it kept spinning and spinning and finally displayed error. I tried twice with the same result. As it was in the night of 4/14, I thought the server might be busy and planned to try again early morning next day. But in the night, I got an email that my return was filed and accepted. In the morning, I checked H&R block software and it still said not filed. I went to IRS web site and confirmed that my return was indeed filed. It is so confusing and misleading.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
No, I would not recommend this to a friend.
Value
3
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Posted by: Boro24
from Murfreesboro TN
Verified Purchase:Yes
I have used the Basic software package for many years. I have a schedule C and we itemize so this is a perfect fit. I also prepare my mom’s return and she has a couple of rental properties, and again this software has the capability I need. I find it to be user friendly and it will walk you through the process by interview style questions or you can just simply complete the forms. I like the interview style in case there is a new tax law that I might overlook if I fill out the forms on my own. I am a CPA but not a tax practitioner. My son also uses this product and he is also a CPA who does not work in the tax field. I highly recommend this product.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
2
Not sure my return went to IRS
on April 15, 2024
Posted by: bg11111
from md
Get a message that my return was successful but then I get a message that the serve is not connected. No decent way to follow up with support. AI chat bot was not helpful at all
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
Site Down on Tax Day
on April 15, 2024
Posted by: Unhappy Consumer 123
from Seattle, WA
I got an email saying the return was filed but it does not look like it was ever sent. Software is down on tax day. Unacceptable.
No, I would not recommend this to a friend.
Value
5
Response from HRBlockBy Social Media Department, April 18, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock