Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,739 Reviews)
Rating breakdown 10,739 reviews
5 Stars
7,930
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,796 out of
4,304)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Easy to follow, great price.
on March 23, 2024
Posted by: Thom72
from Greenbrier, Tn.
I purchased this product for the last 3 years and glad that I did.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Frustrating
on March 24, 2024
Posted by: Madmant
I have multiple foreign accounts I need to report on Form 8398. The program informs me that if I have more than 3 copies (additional statements) I cannot e-file. I have input more than 3 accounts in several previous years using Block. Program is useless unless I can e-file.
Pros: Easy to import documents
No, I would not recommend this to a friend.
Value
2
Response from HRBlockBy Social Media Department, March 25, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
5
Great Program
on March 26, 2024
Posted by: VPrice
from South Carolina
I brought this program because I don't have a lot of information to include on my tax return. This program guides you through what you need to add, which make completing your tax return less frustrating, less time consuming and they even electronic file your tax return. Great program, thank you for making filing tax returns easy.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 1, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Good tool but some flaws.
on March 27, 2024
Posted by: Reg user
from pa
I've use the tool for years now and find it valuable. I had a few difficulties this year. I did returns for myself and my daughter. For some reason I lost hers midstream and had to start again. Not sure why. I saw no warning re: any action I took. As you can imagine, I was disappointed.
Secondly, the print options aren't clear to me. That's been the case for each year. So, I print the basic info and save my return. then I go into my files and open the return to copy other pages where I can get a better feel for what I want to print. Then the program asks me a question about replacing the return. I don't really want to replace it, but "cancel" doesn't get me out of the screen. I'm not sure what I end up with if i say replace or don't replace since I haven't changed anything. The crux of the matter is not understanding the initial print options.
Secondly, the print options aren't clear to me. That's been the case for each year. So, I print the basic info and save my return. then I go into my files and open the return to copy other pages where I can get a better feel for what I want to print. Then the program asks me a question about replacing the return. I don't really want to replace it, but "cancel" doesn't get me out of the screen. I'm not sure what I end up with if i say replace or don't replace since I haven't changed anything. The crux of the matter is not understanding the initial print options.
Pros: Easy to prepare
Cons: Time consuming
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
Clean Vehicle Credit
on March 27, 2024
Posted by: Rejected by the IRS
from Nevada
H &R Block updated the software for the Clean Vehicle Seller Report Credit, but our tax return kept being rejected by the IRS many times for the same
the reason that the VIN number was incorrect. I verified the VIN number with the manufacturer and it was correct as was submitted to the IRS.
the reason that the VIN number was incorrect. I verified the VIN number with the manufacturer and it was correct as was submitted to the IRS.
Cons: Time consuming
Value
3
Response from HRBlockBy Social Media Department, March 31, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
Good, not great
on March 29, 2024
Posted by: louyo
Use this every year. Need better explanation of Pin #'s for efile. Need better clarification of health insurance of self employed
Pros: Easy to prepare
No, I would not recommend this to a friend.
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Great Features
on April 2, 2024
Posted by: Cool1
from Lockport, IL
The process was explained every step of the way, it was very easy to follow. The way it is set up, it’s almost impossible to get it wrong.
Pros: Easy to prepare, Maximizes refund, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, April 4, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
3
Okay
on April 2, 2024
Posted by: Dast
from TN
I had to ammend my return because I did not realize if you used 529 plan funds to pay tuition that you could not claim the college credit. You should add a question in the college credit worksheet asking whether you used 529 plan funds to pay for tuition and if you answer yes it tells you you cannot take the credit and explain why.
Pros: Easy to prepare, Maximizes refund, Fast
No, I would not recommend this to a friend.
Value
4
Response from HRBlockBy Social Media Department, April 4, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock