Customer reviews from HRBlock
H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Average customer rating
4.5
(10,739 Reviews)
Rating breakdown 10,739 reviews
5 Stars
7,930
4 Stars
1,569
3 Stars
503
2 Stars
270
1 Star
467
88%of customers recommend this product.
(
3,796 out of
4,304)
Customer Reviews for H&R Block Tax Software Basic 2024 - Windows, Mac OS [Digital]
Customer Rating
5
Excellent as usual!
on March 15, 2024
Posted by: Frank 9916
from Tallmadge OH
I've filed with H&R Block Basic every year since 2001 and always satisfied with ease of free federal e-filing.
Pros: Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 17, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
Fantastic.--Walked me right through it.
on March 18, 2024
Posted by: Softball Nut
from The Villages, Florida
I've been using your product for over 12 years, if not longer. It's a great product. I will be owing taxes this year, but that's not H and R's problem--it's mine. Keep up the good work.
Pros: Easy to prepare
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 18, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
5
As Always - Interview and Imports Were Flawless
on March 18, 2024
Posted by: FloridaDJ
from TN
Very easy to use and this year all my imports worked without a flaw!
Pros: Easy to prepare, Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 18, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
4
Onscreen text is too small
on March 18, 2024
Posted by: Nobody222
When I zoom to read, prompts roll off the sides. Dumb
Response from HRBlockBy Social Media Department, March 19, 2024
Thank you for taking the time to give us feedback! We truly appreciate your business. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time. Please feel free to contact our support team at 1-800-472-5625 if we can assist in any way.
Written by a customer while visiting HRBlock
Customer Rating
5
Opted for the Federal and State version.
on March 18, 2024
Posted by: Efiller
from IL
This was the first time I bought the tax software with the state option. Our state online system is not user friendly so while this cost some more and needing to file more than one return it turned out to be a very good choice. Was very easy to use and saved many hours and dificulties dealing with the state efilling system.
Pros: Easy to prepare, Maximizes refund, Fast
I would recommend this to a friend!
Value
5
Response from HRBlockBy Social Media Department, March 19, 2024
We’re so happy to hear you had a good experience. If we can help in any way, our support team is here for you at 1-800-472-5625. We appreciate your business, and thank you for the valuable feedback!
Written by a customer while visiting HRBlock
Customer Rating
1
Not recommended at all
on March 19, 2024
Posted by: Disappointed333
from Las Vegas
You don’t have any help on filling or understanding the therms, they expect you to be a PRO on this so good luck
No, I would not recommend this to a friend.
Response from HRBlockBy Social Media Department, March 20, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
1
PROBLEM WITH DOWNLOADING STATE TAX
on March 20, 2024
Posted by: JVB970
from LOS ALTOS, CA
Am VERY frustrated. I bought the deluxe version (included state tax) but when i completed the Fed tax the display required me to purchase the state tax (CA). i tried several times and have bee charged on VISA. It did not recognize that the state tax was included in the deluxe version.I DO NOT HAVE THE CA STATE TAX!!!
No, I would not recommend this to a friend.
Value
1
Response from HRBlockBy Social Media Department, March 21, 2024
Thank you for taking time to give us feedback! We apologize that your experience did not meet your expectations. At H&R Block, we strive to provide 5-Star customer satisfaction each and every time.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
We’d like the opportunity to work with you to address your concerns. Please contact our support team at 1-800-472-5625 at your earliest convenience.
Written by a customer while visiting HRBlock
Customer Rating
4
one of the best programs I’ve used.
on March 22, 2024
Posted by: Rick DE
from wilm, DE
user friendly. You don’t have to be an expert on taxes to use and understand easy directions. However; using State return, the normal flow of input was not as easy. It was (as if) a commercial was inserted and no one explained that had occurred. Three screens later the program input showed up and I continued to a successful completion.
Pros: Easy to import documents, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock