We have used it for number of years. .. this years download was difficult from the get go.. we only filed one return due to the inability to access it the second time.
I have been using H&R Block Basic software for over 20 years. It is very easy to use particularly when you transport the previous years' basic data to the latest tax year. Most of the explanations available for questions you may have are adequate. Filling in data for the current tax year is straightforward and intuitive. The data check before submittal leaves no stone unturned. For these reasons, I keep using it every year.
I've used HRblock for many years while I was working full time. I got laid off after 20 yrs and now had a very different tax situation and as I tried getting through trying to file a SIMPLE return, I found myself so confused that I had bought 3 different packages in order to file, and to boot, I also had to pay for my RI State. That said, I'm not sure if I will utilize HRblock this coming year....