The entire process is confusing. If you fail to enter some information, the software will not let you proceed, but it does not tell you why. There is no menu driven information, it does not tell you EXACTLY what you should do, or where you get the information. Frankly, next year I will just do it by hand, it is easier. Thje one good think I can say is that I used your competitors software last year, and it was even more confusing and less helpful than yours. Like I said, next year I am doing it by hand.
Good software, easy to understand, but difficult to read text in some areas. Whoever thought pale green text on a white background was easy to read needs a few lessons in contrast and legibility. Please add an option for the user to toggle to all black text.
Program works fine. Transfers from previous returns correctly. Simple to use. Only problem is the state e-file fee they slap on at the end is excessive and you are not informed of the amount until you have entered all the info. If you decide you want to avoid it and paper file your state return, you must go back a half dozen screens and then re-enter. I think they call this "bait and switch" in retailing.
This software is listed as "basic" but it handled everything you would think you would need to pay for more to get more feature-loaded versions like my investments, capital loss carryforwards, and calculating taxes for rental properties I own. It's not advertised that way, but I guess for legal reasons, the basic version has to be able to handle more sophisticated tax situations which makes it an exceptional value.
Works great on uncomplicated returns. If you had major expenses, sold a house or have rentals this is not the one for you. However, with a few investments, savings and bank accounts this will work just fine.
Makes the complicated business of filing income taxes very easy. Frequent updates keep the program up to date, and the step-by-step process ensures you don't miss a deduction or a vital calculation. Plus, the program automatically reviews the completed tax form for mistakes, red flags and audit risk. I really appreciate this program.