I've been using the Federal return for over 20 years. However, your price for the State Return is too high for me so I have to file manually every year.
I have used H&R block home tax programs for at least 20 years. This year making the user download program and requiring a higher windows platform restricted many users. Also the layout is more complicated and harder for less computer literate users to use. You are going to lose many older customers.
H&R Block Tax Software is easy to use. I've tried most of the tax software packages, H&R Block is very competitive in price and their software design and user interface is very user friendly.