Customer reviews from HRBlock
H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Average customer rating
3.9
(173 Reviews)
Rating breakdown 173 reviews
5 Stars
99
4 Stars
24
3 Stars
12
2 Stars
13
1 Star
25
76%of customers recommend this product.
(
127 out of
168)
Customer Reviews for H&R Block - Tax Software Basic 2024 - Windows, Mac OS
Customer Rating
1
Confusing Interface
on March 7, 2017
Posted by: aschwiet
from Indianapolis, IN
Marital status:Married
Confusing and hard to use/navigate. Not recommended
Cons: Hard to prepare
No, I would not recommend this to a friend.
Value
1
Written by a customer while visiting HRBlock
Customer Rating
3
2016 Basic Tax Return
on March 7, 2017
Posted by: Poodlemother
from Everett, WA
Marital status:Married
This is the third year I have used H & R software. All was great except: 1. the HSA part where my husband has it, I don't, and no place to click for just him, 2. down to the final e-filing and the self filling AGI for him was wrong and I spent too much time trying to figure out how to override it and put the correct AGI from 2015 in so we could get the thing accepted by the feds. Should be buttons where you can go back to access that info quicker. Other than this, all went fine.
Cons: Hard to fix issues
Pros: Easy to install, Maximizes refund, Easy to import
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Nice
on March 6, 2017
Posted by: Millyissilly
from Iowa City, IA, United States
Marital status:Married
Satisfied and loyal customer. Some time in the near future I will recommend this to another person that I know personally. The end.
Pros: Easy to fix issues, Easy to prepare
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
3
One bug encountered, re: rental property expenses
on March 5, 2017
Posted by: johnn0hj
from Colorado Springs, CO, United States
Marital status:Married
While doing our 2016 taxes, we discovered what I believe is a bug in the Basic program. Our rental property was never used for personal use (zero days there) but was not rented for a month while maintenance was being performed between renters (335 days rented). Since we did not use it for personal use, all of our expenses are deductible. However, the schedule calculation by H&R Block Basic pro-rated all of our expenses as if we used it for personal use for a month.
Trying to report problems to H&R Block on their Basic program is extremely difficult - pretty much you have to call them. They don't seem to have an email or web interface for reporting problems.
I'd still use the program and have for several years. I wish they would make bug reporting easier though.
Pros: Easy to install, Easy to prepare, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
5
Love the program, and the savings
on March 4, 2017
Posted by: Genia 1964
from Punta Gorda, FL
I have been using this program for YEARS now. My return is rather complex, and, when printed, is over 40 pages long. I have no problem following the step - by - step program. It is great that it saves things like ongoing depreciation from year to year. I have no reason to even consider any other program.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock
Customer Rating
4
Good with some gliches
on March 4, 2017
Posted by: Living great as a senior
from Fort Lauderdale, Florida
Marital status:Single
My income is from SSA, pension and brokerage accounts. The brokerage accounts is where it falls short; I import online but it did not import dividends or interest. When you import dividend and interest from those screens it duplicates EVERYTHING. Dumb. On verification screen it asked me for my address on a brokerage account even though it already entered my name. The "issues before filing" are a pain. If I was a first time filer I would have thrown it out the window. Fortunately I have filed my own returns for 50 years.
Cons: Hard to fix issues
Pros: Easy to install, Easy to prepare, Fast
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
4
Gets the job done
on March 4, 2017
Posted by: matt27685
I get my taxes done pretty quickly with this program, but only because I've used it for a long time and I know its quirks. The interview process can be slow going the first time. I'll keep using it as long as it's available in its current form since I don't want to have to learn how to use a new program. Highest refund? Who knows? Accurate? Only an audit will tell. One proper flaw: I use itemized lists, and despite a check-box making them available in print-outs, they never appear. This has been the case for a number of years now...
I would recommend this to a friend!
Value
4
Written by a customer while visiting HRBlock
Customer Rating
5
Small business
on March 3, 2017
Posted by: Gerry008
from AZ, United States
Marital status:Married
Second year using this and it's great, I have a small business and it's perfect for me and my family. I would definitely recommend it.
Pros: Easy to install, Easy to fix issues, Easy to prepare, Maximizes refund, Easy to import, Fast
I would recommend this to a friend!
Value
5
Written by a customer while visiting HRBlock