Customer reviews from hp.com
HP - 17-CW1010NR 17.3" Multitouch Laptop Intel Core Ultra 7 155H With 16 GB DDR5 Intel Arc Graphics 1TB SSD Windows 11 Home - Mineral silver
Average customer rating
4.4
(520 Reviews)
Rating breakdown 520 reviews
5 Stars
368
4 Stars
73
3 Stars
37
2 Stars
15
1 Star
27
92%of customers recommend this product.
(
149 out of
162)
Customer Reviews for HP - 17-CW1010NR 17.3" Multitouch Laptop Intel Core Ultra 7 155H With 16 GB DDR5 Intel Arc Graphics 1TB SSD Windows 11 Home - Mineral silver
Posted by: Name23
from Florida
Verified Purchase:Yes
The laptop broke after the third use. It did not turn on at all. I charged it overnight and did everything IT support asked me to do and still did not work.
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Customer Rating
4
Seems OK, but definitely not what I expected
on September 3, 2023
Posted by: coryanne
Verified Purchase:Yes
Though less than a year newer than my previous supposedly identical laptop, the operating system feels completely different, making it hard to set things up the way I was used to. Also, my previous laptop, though otherwise very similar, had metal keys that stayed clean and showed no wear despite considerable use, whereas this model has rubber keys which I'm sure will not wear as well. The most irritating thing, however, is that the start menu and method of finding out how to alter things to my satisfaction is so different from anything I've ever used before (and I've used a lot of different Windows boxes over the last 30 years) that setting things up has been a real hassle. Hopefully, once things ARE set up, I'll be satisfied with the thing, but that remains to be seen (and, I fear, after far longer spent setting things up than before). The one thing I DO LIKE is that the older model only had two USB ports, and since I use a wireless mouse, that meant only one was available, whereas this box has 3 ports, and an HDMI port, which I presume would be used to connect it to a huge external monitor. Not that I"m likely to use that, because the only reason I want a laptop is to have something with me when I'm on a trip, and of course I wouldn't be carting a huge monitor around with me under those circumstances.
I would recommend this to a friend!
Written by a customer while visiting hp.com
Customer Rating
4
Nice laptop but wish the keyboard was better.
on September 7, 2023
Posted by: Anonymous
Verified Purchase:Yes
Overall performance is good for my purposes: mainly business related. I chose the HP because it has a large screen, a numeric keypad, was customizable and was priced well. Most of the negatives have to do with the keyboard.
> The power cord connects on the right side of the laptop (as many laptops do). I am right-handed and use a mouse, which bumps into the cord.
> To use the alternative functions of the top row of keys you have to hit the Fn key. Why not the SHIFT key like all of the other keys on the keyboard?
> It has a DELETE key but the INS key requires pressing SHIFT, which is a pain when you are doing lots of cutting and pasting. To use the SHIFT-INS you have to first turn off NUM LOCK which is a first class annoyance. I suppose I'll convert to CTRL-C, CTRL-X and CTRL-V but old habits die hard. Incidentally it would be nice if the NUM LOCK key had a light on it like, well, just about every other keyboard in the universe. I can't tell you how many times I have entered a bunch of numbers to find out that I've just been moving the arrows left all around. There IS a light on the mute key, which I like.
> When doing spreadsheet work you often need to press END and then an arrow key. Unfortunately the END key is nowhere near the arrow keys! (when NUM LOCK is on, which is my normal state)
> The alpha keys are not centered above the touch pad, so when your hands are resting on the home keys, the touch pad is not right between your hands. It just feels awkward.
> The power button is on the top row of the keyboard, closer to the middle than it should be. On every other laptop I've seen, the power button is at the extreme upper left or on the side of the laptop. I am constantly wondering if I might accidentally press it when hitting the nearby BKSP and DELETE keys.
Quality
4
Written by a customer while visiting hp.com
Posted by: Unhappy camper 2
from San diego
Verified Purchase:Yes
It didn’t work right off the bat… I returned it
No, I would not recommend this to a friend.
Value
1
Quality
1
Written by a customer while visiting hp.com
Posted by: NDN Fire
from Lake Oconee, GA
Verified Purchase:Yes
I was pleasantly surprised when I received my new laptop. It was delivered when they said it would be. It replaced my old hp laptop of twelve years so there were many changes. Love it!!!!
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: GinaGB97
Verified Purchase:Yes
Easy set up, fast laptop user friendly
Written by a customer while visiting hp.com
Customer Rating
4
Good performance - one key mistake with the power cable design
on December 5, 2023
Posted by: Anonymous
from Fort Myers, Florida
Verified Purchase:Yes
Setup was easy. Very fast computer. Would like to see an activity light to know when the computer is finished with all the load from Microsoft updates and virus scans. A large part of it's life these days. Also, going to the USB C power connected is a huge mistake. I expect the cord and connector to fail very early in life. You should have learned your lesson with the long fat/straight cable that broke frequently in the Pentium days. The smaller, right angled cable and connector that was used for 5-6 years never failed. Sad. Long term HP PC owner. Lee
I would recommend this to a friend!
Written by a customer while visiting hp.com
Posted by: UncleJohnsBand
from New Cumberland, PA
Verified Purchase:Yes
Great laptop. Clean clear display and great speed.
I would recommend this to a friend!
Written by a customer while visiting hp.com