Customer reviews from sharkninja.com
Ninja - FrostVault 30qt Hard Cooler with Dry Zone - Slate Gray
Average customer rating
4.6
(117 Reviews)
Rating breakdown 117 reviews
5 Stars
95
4 Stars
7
3 Stars
9
2 Stars
3
1 Star
3
79%of customers recommend this product.
(
23 out of
29)
Customer Reviews for Ninja - FrostVault 30qt Hard Cooler with Dry Zone - Slate Gray
Customer Rating
3
Advertising is somewhat misleading
on July 15, 2024
Posted by: Shell
from Montana
Gender:Female
I purchased the Ninja Frost Vault as a gift for my husband. First of all the Frost Vault does not keep the ice for days. I used this over the weekend on a fishing/camping trip. The temperatures over the weekend were in the high 90's the Frost Vault spent the days on a boat. It did keep my food cold in the drawer and I found the feature very handy no more watered down snacks with the separate drawer. I can't say for sure if the food was kept at 40 degrees but I am here to write about it and my drinks did stay nice and cold. The ice lasted for about 24 hours I did precool the Frost Vault and added beverages that were already cold. This is where the advertising of the Frost Vault is exaggerated in where they state ice will last for days. Although the drawer is a nice feature I don't feel this product warrants the high price. I was hoping this cooler would work as well as another brand I own which does keep ice for 5-7 day in the scorching heat. Overall the Frost Vault hos one unique feature of the separate storage compartment. However I would not trust the compartment for more than 24 hours in high temperature weather. Ninja is not completely truthful in the advertisement of this product keeping ice for days but its also not a terrible product.
Response from sharkninja.comBy Ninja Kitchen, July 17, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
3
Unique feature advertising is somewhat misleading
on July 15, 2024
Posted by: Shell
from Montana
Gender:Female
I purchased the Ninja Frost Vault as a gift for my husband. First of all the Frost Vault does not keep the ice for days. I used this over the weekend on a fishing/camping trip. The temperatures over the weekend were in the high 90's the Frost Vault spent the days on a boat. It did keep my food cold in the drawer and I found the feature very handy no more watered down snacks with the separate drawer. I can't say for sure if the food was kept at 40 degrees but I am here to write about it and my drinks did stay nice and cold. The ice lasted for about 24 hours I did precool the Frost Vault and added beverages that were already cold. This is where the advertising of the Frost Vault is exaggerated in where they state ice will last for days. Although the drawer is a nice feature I don't feel this product warrants the high price. I was hoping this cooler would work as well as another brand I own which does keep ice for 5-7 day in the scorching heat. Overall the Frost Vault hos one unique feature of the separate storage compartment. However I would not trust the compartment for more than 24 hours in high temperature weather. Ninja is not completely truthful in the advertisement of this product keeping ice for days but its also not a terrible product.
Response from sharkninja.comBy Ninja Kitchen, July 17, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
So far so good
on July 12, 2024
Posted by: Golfgirlks
Used for the first time today. Loaded it with ice and water bottles. Loaded cooler in the back of a pickup and drove 6 hours in 90 degree weather. Took out a water bottle after about 8 hours and it had a very tiny amount of ice in the bottle. Now that’s a cooler. Ice melted maybe 15%. Items in the drawer stayed cold as well.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on July 7, 2024
Posted by: Cooler
from Ohio
Gender:Female
Love it exactly what I wanted , can’t wait to use for fair week.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Please add wheels!
on July 7, 2024
Posted by: Rachel
from Alton Illinois
Gender:Female
10 out of 10 for everything about it. Just please make a wheeled version!
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review on your FrostVault.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on your FrostVault.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
3
First time loved it after that got very disappoint
on July 7, 2024
Posted by: Lshiltz
from Ypsilanti Michigan
Gender:Female
I brought this cooler in May and really wanted to put it to the test on a few camping trips at first, I called a cooler for at least today then put what we were taking camping with some ice in it. The first trip to Ice really held up. I was pretty impressed. The next trip. I did the same thing I called the cooler for at least a day put our food in ice in it. The color didn’t live up to the first trip. I seem to melt more, we had to put more ice and then we did the first time which was additional Bag of ice almost every day. Doesn’t live up to its name after the first use I’m pretty disappointed. Feature is wonderful. I love it. The drawback to the cooler is after the first use. It seems to lose some of the cooling factor and the weight of the cooler. You really need wheels or something to haul it or at least two people.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review on your Cooler.
We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on your Cooler.
We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Cooler - LOVE the fridge drawer component
on July 2, 2024
Posted by: Trish K
from BC, Canada
I really like this. Perfect for camping or tailgating parties. I will be using it for camping and beach days!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Absolutely NO
on July 1, 2024
Posted by: DG21
from Arizona
Gender:Female
I’d like to give this product 1 star as the concept of the dry storage is really cool! Other then that it’s capability of staying cool and keeping ice is really poor, let me add we did the recommended ice usage (if not a little more) we were camping in Payson where during the day it was mid 80’s and at night it was mid 50’s, during the day the cooler was in the shade the whole time and still somehow at night the ice was nearly melted all the way! Not impressed, waist of money unfortunately.
Response from sharkninja.comBy SharkNinja, July 3, 2024
Hello,
Thank you for taking the time to leave a review.
We're very sorry to hear that your cooler didn't work as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're very sorry to hear that your cooler didn't work as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com