Customer reviews from sharkninja.com
Ninja - FrostVault 30qt Hard Cooler with Dry Zone - Slate Gray
Average customer rating
4.6
(113 Reviews)
Rating breakdown 113 reviews
5 Stars
93
4 Stars
6
3 Stars
9
2 Stars
3
1 Star
2
78%of customers recommend this product.
(
21 out of
27)
Customer Reviews for Ninja - FrostVault 30qt Hard Cooler with Dry Zone - Slate Gray
Customer Rating
3
Please add wheels!
on July 7, 2024
Posted by: Rachel
from Alton Illinois
Gender:Female
10 out of 10 for everything about it. Just please make a wheeled version!
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review on your FrostVault.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on your FrostVault.
We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on July 7, 2024
Posted by: Cooler
from Ohio
Gender:Female
Love it exactly what I wanted , can’t wait to use for fair week.
Written by a customer while visiting sharkninja.com
Customer Rating
5
So far so good
on July 12, 2024
Posted by: Golfgirlks
Used for the first time today. Loaded it with ice and water bottles. Loaded cooler in the back of a pickup and drove 6 hours in 90 degree weather. Took out a water bottle after about 8 hours and it had a very tiny amount of ice in the bottle. Now that’s a cooler. Ice melted maybe 15%. Items in the drawer stayed cold as well.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Unique feature advertising is somewhat misleading
on July 15, 2024
Posted by: Shell
from Montana
Gender:Female
I purchased the Ninja Frost Vault as a gift for my husband. First of all the Frost Vault does not keep the ice for days. I used this over the weekend on a fishing/camping trip. The temperatures over the weekend were in the high 90's the Frost Vault spent the days on a boat. It did keep my food cold in the drawer and I found the feature very handy no more watered down snacks with the separate drawer. I can't say for sure if the food was kept at 40 degrees but I am here to write about it and my drinks did stay nice and cold. The ice lasted for about 24 hours I did precool the Frost Vault and added beverages that were already cold. This is where the advertising of the Frost Vault is exaggerated in where they state ice will last for days. Although the drawer is a nice feature I don't feel this product warrants the high price. I was hoping this cooler would work as well as another brand I own which does keep ice for 5-7 day in the scorching heat. Overall the Frost Vault hos one unique feature of the separate storage compartment. However I would not trust the compartment for more than 24 hours in high temperature weather. Ninja is not completely truthful in the advertisement of this product keeping ice for days but its also not a terrible product.
Response from sharkninja.comBy Ninja Kitchen, July 17, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
3
Advertising is somewhat misleading
on July 15, 2024
Posted by: Shell
from Montana
Gender:Female
I purchased the Ninja Frost Vault as a gift for my husband. First of all the Frost Vault does not keep the ice for days. I used this over the weekend on a fishing/camping trip. The temperatures over the weekend were in the high 90's the Frost Vault spent the days on a boat. It did keep my food cold in the drawer and I found the feature very handy no more watered down snacks with the separate drawer. I can't say for sure if the food was kept at 40 degrees but I am here to write about it and my drinks did stay nice and cold. The ice lasted for about 24 hours I did precool the Frost Vault and added beverages that were already cold. This is where the advertising of the Frost Vault is exaggerated in where they state ice will last for days. Although the drawer is a nice feature I don't feel this product warrants the high price. I was hoping this cooler would work as well as another brand I own which does keep ice for 5-7 day in the scorching heat. Overall the Frost Vault hos one unique feature of the separate storage compartment. However I would not trust the compartment for more than 24 hours in high temperature weather. Ninja is not completely truthful in the advertisement of this product keeping ice for days but its also not a terrible product.
Response from sharkninja.comBy Ninja Kitchen, July 17, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not worth the price
on August 4, 2024
Posted by: Could be better
from Turtle Lake, WI
Gender:Female
I bought this a couple of months ago and for the price I feel like it could better. I used it camping and the temps were in the 80’s. The ice didn’t even last overnight, and the cooler was in the shade, really disappointing.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 6, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that your FrostVault isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear that your FrostVault isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Response from sharkninja.comBy Ninja Kitchen, September 6, 2024
Hello Chantale,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product
on August 6, 2024
Posted by: Bigglou
from Dubuque,IA
Gender:Male
It is a great decision. Works better than I thought.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on September 10, 2024
Posted by: Nashfam
This cooler is better than expected. Holds ice for days. Absolutely love the dry zone
Written by a customer while visiting sharkninja.com