Customer reviews from sharkninja.com
Ninja - FrostVault 30qt Hard Cooler with Dry Zone - Slate Gray
Average customer rating
4.6
(107 Reviews)
Rating breakdown 107 reviews
5 Stars
87
4 Stars
6
3 Stars
9
2 Stars
3
1 Star
2
74%of customers recommend this product.
(
17 out of
23)
Customer Reviews for Ninja - FrostVault 30qt Hard Cooler with Dry Zone - Slate Gray
Customer Rating
3
Advertising is somewhat misleading
on July 15, 2024
Posted by: Shell
from Montana
Gender:Female
I purchased the Ninja Frost Vault as a gift for my husband. First of all the Frost Vault does not keep the ice for days. I used this over the weekend on a fishing/camping trip. The temperatures over the weekend were in the high 90's the Frost Vault spent the days on a boat. It did keep my food cold in the drawer and I found the feature very handy no more watered down snacks with the separate drawer. I can't say for sure if the food was kept at 40 degrees but I am here to write about it and my drinks did stay nice and cold. The ice lasted for about 24 hours I did precool the Frost Vault and added beverages that were already cold. This is where the advertising of the Frost Vault is exaggerated in where they state ice will last for days. Although the drawer is a nice feature I don't feel this product warrants the high price. I was hoping this cooler would work as well as another brand I own which does keep ice for 5-7 day in the scorching heat. Overall the Frost Vault hos one unique feature of the separate storage compartment. However I would not trust the compartment for more than 24 hours in high temperature weather. Ninja is not completely truthful in the advertisement of this product keeping ice for days but its also not a terrible product.
Response from sharkninja.comBy Ninja Kitchen, July 17, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great cooler!
on July 22, 2024
Posted by: Missy
Love it so far easy to carry even if full. The compartment for food is awesome!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Waiting for replacement
on July 25, 2024
Posted by: Lunch box
Well used it 3 times and there is so much condensation in the drawer that everything is wet below. I called and they are sending me a new one they never had this problem before.
Response from sharkninja.comBy SharkNinja, August 22, 2024
Hello,
Thank you for taking the time to leave a review on your FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review on your FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Ninja Kitchen
Written by a customer while visiting sharkninja.com
Customer Rating
5
Ninja frost 30qt
on August 2, 2024
Posted by: Ellie
I just did a 4 day road trip, I only changed the ice once, the cooler was in my car 3 of the 4 days in 90 degree temps and when I arrived at home the draw was still cold and the main cooler was still cold, with melted ice and ice chips
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love this cooler
on August 4, 2024
Posted by: Ela V
from FL
Gender:Female
Love the cooler! Like the drawer that pulls out as it is very convenient for sandwiches and fruit etc... Also bought the small ice packs snd the divider/cutting board. They are awesome!! The big downside to this cooler is that it doesn't have wheels to move it. To fix that issue we bought a collapsible dolly that it fits perfectly on and makes it much easier to move it around.
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not worth the price
on August 4, 2024
Posted by: Could be better
from Turtle Lake, WI
Gender:Female
I bought this a couple of months ago and for the price I feel like it could better. I used it camping and the temps were in the 80’s. The ice didn’t even last overnight, and the cooler was in the shade, really disappointing.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, September 6, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that your FrostVault isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Thank you for taking the time to leave a review.
We're sorry to hear that your FrostVault isn't working as intended. Please reach out to our team by phone at 1-800-365-0135, we'd be happy to look into this for you.
Kind regards,
Ninja Kitchen
Response from sharkninja.comBy Ninja Kitchen, September 6, 2024
Hello Chantale,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-800-365-0135 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product
on August 6, 2024
Posted by: Bigglou
from Dubuque,IA
Gender:Male
It is a great decision. Works better than I thought.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Love it
on September 10, 2024
Posted by: Nashfam
This cooler is better than expected. Holds ice for days. Absolutely love the dry zone
Written by a customer while visiting sharkninja.com