Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
249
4 Stars
58
3 Stars
15
2 Stars
10
1 Star
17
88%of customers recommend this product.
(
241 out of
273)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
3
No additional batteries available.
on July 20, 2023
Posted by: rc2466
from Texas
I love this vacuum. We have had it for about 2 weeks and it works very well. Our only qualm with this vacuum is that you CANNOT purchase an additional battery. We originally purchased an additional batter that was listed as products "also purchased" . It charged on the vacuum but when I went to use it the display read "battery not compatible" I have since contacted Samsung and am returning the battery with the hope of being able to purchase the compatible battery soon or I will have to return the vacuum. We have a larger home and a second battery is a necessity. I would have given it a 5 star but the battery issue is aggravating. I hope that this issue is correct soon and a separate charge also be made available. We are a Samsung house hold and would hate to have to purchase a different brand.
Features
3
Performance
5
Design
5
Value
4
Response from Samsung USBy Leo, Samsung Care, July 25, 2023
Greetings!
Thank you very much for your review of our products. I will let our product team know about what you have mentioned about extra batteries and a separate charger for this Bespoke vacuum model. This will help them with current and future product development. Should you need support in the future with the operational status of the vacuum, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146062715 to help our team pull up your information.
Leo
Thank you very much for your review of our products. I will let our product team know about what you have mentioned about extra batteries and a separate charger for this Bespoke vacuum model. This will help them with current and future product development. Should you need support in the future with the operational status of the vacuum, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146062715 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing power and ease to keep you house clean
on August 23, 2023
Posted by: Aisha
from Albany, NY
[This review was collected as part of a promotion.] I was skeptical at first, but loved the dustbin that emptied itself, so took a chance. It leaves no crumb behind! The AI mode works seamlessly across hardwood floors and rugs, where my Dyson just sucks the rug straight in and gets stuck. It’s light, easy to maneuver and it’s slim profile can fit easily under the bed to get those dust bunnies. It’s easy on the eyes, the sleek look (black) has also won over every visitor since! Ba- bye Dyson!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Broken clip to hold canister
on May 24, 2024
Posted by: Britt
from Houston TX
Only had less than a year and the canister won’t stay clipped to the vacuum. Falls off if I don’t hold it the entire time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Response from Samsung USBy Samsung Care, May 27, 2024
Hi there,
We can feel the disappointment you have with this vacuum. We are here to help you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147177729), to help our team pull up your information.
Have a great day!
^Rodel
We can feel the disappointment you have with this vacuum. We are here to help you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147177729), to help our team pull up your information.
Have a great day!
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
1
Not good for pet hair
on August 14, 2022
Posted by: Debb
from WA
we decided give samsung a try and it does not work with pet hair. :( it just drags it around (see photo). it also won’t pick up anything larger than a small crumb. and it doesnt have any kind of wheel so it feels like youre dragging it on hard floors. super disappointed we didnt stick with our tried & true shark. this would be good for someone who is very clean and does not have pets or children. might be ok for dust. as a stay at home mom on a budget, i am devastated i spent so much on this vacuum.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Trisha, Samsung Care, September 26, 2022
Hi Debb,
We are glad to hear that you are using Samsung products. We are here to help you out with your vacuum, to address this concern let me share a troubleshooting link, see page 19.
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144963184) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using Samsung products. We are here to help you out with your vacuum, to address this concern let me share a troubleshooting link, see page 19.
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
To better assist you on this matter and to collect more details of what happened, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
You may provide this reference number (1144963184) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
3
Could be great, however it becomes hard to push
on January 18, 2024
Posted by: Clayton
from Fl
[This review was collected as part of a promotion.] I absolutely love the vacuum and the stand. It's much better than the Dyson top of the line. It is easy to keep clean and charge. Why 3 stars, the fabric on the bottom wore away on our LVP floors and it's extremely hard to push it sound now. It just rides on the plastic and we hardly use it anymore. I'm not willing to buy another one at theses prices for it to happen again.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Response from Samsung USBy Rainly, Samsung Care, January 24, 2024
Hi Clayton,
We are aware of the value of a vacuum since it can help us maintain clean surroundings. We'd love to help you.
I've included a link below to the appropriate vacuum accessories to clean your furniture, floors, and other home objects.
https://www.samsung.com/us/support/answer/ANS00085902/
Also, on page 43 of the model's user manual, you can check the steps to see if the spin brush (or spin disk) of an accessory is not moving.
https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA_EN_230915.pdf
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
We are aware of the value of a vacuum since it can help us maintain clean surroundings. We'd love to help you.
I've included a link below to the appropriate vacuum accessories to clean your furniture, floors, and other home objects.
https://www.samsung.com/us/support/answer/ANS00085902/
Also, on page 43 of the model's user manual, you can check the steps to see if the spin brush (or spin disk) of an accessory is not moving.
https://downloadcenter.samsung.com/content/UM/202309/20230918132649869/O_DJ68-00900G-04_IB_VS9700_AA_EN_230915.pdf
It would also be great if we could talk to you directly and gather more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Design Flaw
on September 15, 2024
Posted by: Regretful buyer
from Morgan Hill, CA
DO NOT buy this vacuum. It has a major design flaw where after every use I get a diagnostic error and it won't run in the AI mode or with enough suction. I've washed the filters, reset the device and I still have have the error. Only thing that will clear it is using an air compressor each time. I expected much more from a vacuum cleaner that cost this much! Shame on Samsung for continuing to sell this vacuum.
No, I would not recommend this to a friend.
Design
1
Value
1
Response from Samsung USBy SEA Care, September 17, 2024
Greetings,
We are committed to enhancing the performance of your vacuum. Let's get this taken care of.
Please refer to the vacuum's manual, page 23, under "Alerts and self-diagnosis messages and what to do" and pages 46-47 under "Troubleshooting (The AI mode is not working and The suction power suddenly decreases and the vacuum cleaner makes a vibrating sound) for details:
https://downloadcenter.samsung.com/content/UM/202407/20240701211156296/O_DJ68-00900G-06_IB_VS9700_AA_EN_240626.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147536020, to help our team pull up your information when you message us.
Have a great day.
-John
We are committed to enhancing the performance of your vacuum. Let's get this taken care of.
Please refer to the vacuum's manual, page 23, under "Alerts and self-diagnosis messages and what to do" and pages 46-47 under "Troubleshooting (The AI mode is not working and The suction power suddenly decreases and the vacuum cleaner makes a vibrating sound) for details:
https://downloadcenter.samsung.com/content/UM/202407/20240701211156296/O_DJ68-00900G-06_IB_VS9700_AA_EN_240626.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147536020, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Easy to use
on February 13, 2023
Posted by: Srwilson
[This review was collected as part of a promotion.] Easy to use. The battery life is the amount I need for cleaning my floors downstairs. Sometimes I have to lift it up to get a bigger object besides normal dirt. Nice that it can be a handheld smaller vacuum. It may get a little heavy from the battery for some people if used for an extended.period. .
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Great potential. It did not last a month
on January 16, 2022
Posted by: Terrible decision maker
from LA
great features. great potential. perfect for our need. if only it lasted more than 3 weeks. the motor stopped working. the power button draws power from the battery, makes a noice and shuts off. i think im done with samsung. used to be quality.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, samsungcare, January 17, 2022
Hey, I would like to apologize for the inconvenince this has caused you. I know this must be hard for you. Thank you for bringing this to our attention. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144084618
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1144084618
Written by a customer while visiting Samsung US