Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.4
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
50
4 Stars
11
3 Stars
0
2 Stars
3
1 Star
6
86%of customers recommend this product.
(
49 out of
57)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
1
Worked great until it stopped working
on March 30, 2025
Posted by: Sean
from Ohio
It worked great for a little over a year. The brush head has stopped working, and for the price of the repair/replacement part I might as well buy a new vacuum. Disappointing.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, April 2, 2025
Sean, we all know the vacuum plays a major role in providing convenience in every household. Let's get the help you need.
Here is a guide to help you troubleshoot if the brush stops spinning.
Samsung Jet Stick brush stops spinning
https://www.samsung.com/us/support/troubleshooting/TSG01204474/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148705702) to help our team pull up your information.
Have a great day.
^Camille
Here is a guide to help you troubleshoot if the brush stops spinning.
Samsung Jet Stick brush stops spinning
https://www.samsung.com/us/support/troubleshooting/TSG01204474/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148705702) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
1
Vacuum
on October 4, 2025
Posted by: Arturo
from Los Angeles
This vacuum lasted only 2 years, can't even find replacement battery. Your store doesn't sell right size, which is long range. Simply horrible, im never going to buy any samsung product ever.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, October 6, 2025
Hi Arturo, \n\nWe understand how disappointing it can be when a key part isn’t easy to find. We are here to help you. \n\nYou can purchase genuine replacement batteries directly through samsungparts.com. If you’d like, our team can also help guide you through the process or check availability for you. \n\nReplacement battery \nhttps://samsungparts.com/products/vca-sbt90eb-aa \n\nShould you need further assistance, please feel free to get back to us via the following options: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150942246) to help our team pull up your information. \n\nThank you. \n\n^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Five stars all the way!
on April 14, 2025
Posted by: CBin
from CT
I recently purchased the Samsung Jet 75 Pet Lightweight Cordless Stick Vacuum in Teal Silver, and it has exceeded all my expectations! This vacuum is a game-changer for pet owners and anyone looking for a powerful, versatile cleaning tool.
First and foremost, the wall mount charging and storage dock is incredibly convenient. It keeps the vacuum and all its accessories neatly organized and always ready to use. No more tripping over cords or searching for attachments – everything has its place.
The performance of this vacuum is outstanding. It works equally well on both carpet and hardwood floors, effortlessly picking up pet hair, dust, and debris. The powerful suction ensures that even the tiniest particles are captured, leaving my floors spotless. The vacuum is also lightweight and easy to maneuver, making it perfect for quick cleanups and reaching those tricky spots under furniture.
One of the standout features is the removable, washable filter. It’s easy to clean and helps maintain the vacuum’s performance over time. The battery life is impressive as well, providing ample time to clean multiple rooms on a single charge.
Overall, I highly recommend the Samsung Jet 75 Pet Lightweight Cordless Stick Vacuum. It’s a fantastic investment for anyone looking to keep their home clean and tidy with minimal effort.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Turbo Head Roller is Pure Junk
on February 14, 2026
Posted by: Coquito1970
from Virginia
I purchased this vacuum close to 2 years ago and not only are the batteries horrible but now the Turbo Head broke. I was quoted a replacement part costing almost as much as I paid for the vacuum originally. This is an on going problem with the turbo head. It is ridiculous. Never again will I purchase a Samsung product.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Response from Samsung USBy Samsung Care, February 16, 2026
Hello Coquito1970,
We understand how frustrating it is when a vacuum part fails, and the replacement cost feels unreasonable. We’re here and willing to help.
To review the Turbo Head concern and check available options for parts or service, please contact us directly so we can look into your specific model and purchase history.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152105444), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it is when a vacuum part fails, and the replacement cost feels unreasonable. We’re here and willing to help.
To review the Turbo Head concern and check available options for parts or service, please contact us directly so we can look into your specific model and purchase history.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152105444), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Stops working after a year
on April 15, 2025
Posted by: Samsung
I have this vacuum for a year and the brush head stopped working. I've cleaned every part that is removeable and used canned air as well to clean the parts.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
3
Response from Samsung USBy Ricardo, Samsung Care, April 16, 2025
Greetings,
We understand how important it is to have a functioning vacuum. Let us help.
Here is a link for troubleshooting steps for your vacuum brush that stopped working; kindly click the embedded words.
Power Brush stops on Samsung upright vacuum.
https://www.samsung.com/us/support/troubleshooting/TSG01002019/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148792597) to help our team pull up your information when you message us.
Thank you.
-Ricardo
We understand how important it is to have a functioning vacuum. Let us help.
Here is a link for troubleshooting steps for your vacuum brush that stopped working; kindly click the embedded words.
Power Brush stops on Samsung upright vacuum.
https://www.samsung.com/us/support/troubleshooting/TSG01002019/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148792597) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Written by a customer while visiting Samsung US
Customer Rating
4
Great Performance, Minor Design Flaws
on June 4, 2025
Posted by: Mrhao
from Sacramento, California
[This review was collected as part of a promotion.] Great Performance, Minor Design Flaws
This vacuum works really well — the suction is powerful, and the battery life is excellent. It also looks sleek and feels well made, which adds to the overall quality impression. However, emptying the dust container can be a bit tricky and messy, which detracts from the otherwise smooth experience. Also, the storage system for the accessories could be more organized. Overall, it’s a great product with a couple of small usability issues.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Lightweight and good at cleaning.
on June 18, 2025
Posted by: Vlizze
from Fort Smith
[This review was collected as part of a promotion.] Lightweight and good at picking up off carpet. Only gripe is not enough attachment points on the wall mounted station.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
wonderful vacuum.
on June 20, 2025
Posted by: karebear
[This review was collected as part of a promotion.] lightweight but works great! Battery last long. Very great attachments.
Written by a customer while visiting Samsung US