Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.4
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
50
4 Stars
11
3 Stars
0
2 Stars
3
1 Star
6
86%of customers recommend this product.
(
49 out of
57)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
1
Very disappointed — didn't even last a year.
on March 25, 2026
Posted by: Nurmagomed
from Azerbaijan, Baku
I purchased the Samsung Jet 75 (model VS20B75ACR5/EV) in April 2025. It didn’t even make it through the first year of normal use. After about 10 months, it started malfunctioning: every time the vacuum touches the floor, a red indicator light turns on and the motor cuts out for a split second . It has become impossible to clean with it. I have used the vacuum strictly for its intended purpose (standard household cleaning) and followed all maintenance steps. I have always been a fan of Samsung products, but this experience has completely changed my opinion. For a premium brand, the reliability is very poor. It failed even before the warranty expired. I do not recommend this model.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
3
Response from Samsung USBy Glaiza, Samsung, March 27, 2026
Hello Nurmagomed,
We acknowledge the time you took to share your review of your Samsung vacuum.
Samsung Jet Stick vacuums are designed with performance‑monitoring features that help maintain smooth operation during everyday cleaning. For optimal results, keeping the dustbin emptied, ensuring airflow paths remain clear, confirming filters are clean and properly positioned, rotating tools based on cleaning needs, and allowing brief rest periods during extended sessions can help the vacuum continue operating at its best.
You can explore the full guide here:
Samsung Jet Stick suddenly stops during cleaning:
https://www.samsung.com/us/support/troubleshoot/TSG10007446/
If you would like additional assistance, please feel free to connect with us through any of the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When you contact us, having your reference number (1152298676) ready will help us support you more quickly.
We appreciate hearing from you and truly value your business.
Glaiza
Samsung Care
We acknowledge the time you took to share your review of your Samsung vacuum.
Samsung Jet Stick vacuums are designed with performance‑monitoring features that help maintain smooth operation during everyday cleaning. For optimal results, keeping the dustbin emptied, ensuring airflow paths remain clear, confirming filters are clean and properly positioned, rotating tools based on cleaning needs, and allowing brief rest periods during extended sessions can help the vacuum continue operating at its best.
You can explore the full guide here:
Samsung Jet Stick suddenly stops during cleaning:
https://www.samsung.com/us/support/troubleshoot/TSG10007446/
If you would like additional assistance, please feel free to connect with us through any of the options below:
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG)
When you contact us, having your reference number (1152298676) ready will help us support you more quickly.
We appreciate hearing from you and truly value your business.
Glaiza
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing engineering
on March 17, 2026
Posted by: Cinnabar
This is the best-engineered cordless vac ever! It replaced a Miele, which I found clunky, hard to use, and lacking in adequate suction. The Samsung is the opposite. It also can be completely disassembled and washed, which probably should be done at least once a year. Try it and you'll be impressed at how much dirt this baby handles.
Written by a customer while visiting Samsung US
Customer Rating
1
Turbo Head Roller is Pure Junk
on February 14, 2026
Posted by: Coquito1970
from Virginia
I purchased this vacuum close to 2 years ago and not only are the batteries horrible but now the Turbo Head broke. I was quoted a replacement part costing almost as much as I paid for the vacuum originally. This is an on going problem with the turbo head. It is ridiculous. Never again will I purchase a Samsung product.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
3
Response from Samsung USBy Samsung Care, February 16, 2026
Hello Coquito1970,
We understand how frustrating it is when a vacuum part fails, and the replacement cost feels unreasonable. We’re here and willing to help.
To review the Turbo Head concern and check available options for parts or service, please contact us directly so we can look into your specific model and purchase history.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152105444), so our team can pull up your information.
Thank you!
^Joshua
We understand how frustrating it is when a vacuum part fails, and the replacement cost feels unreasonable. We’re here and willing to help.
To review the Turbo Head concern and check available options for parts or service, please contact us directly so we can look into your specific model and purchase history.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152105444), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage!
on February 13, 2026
Posted by: Fooled
Broken in under 2 years. Worked moderately well. Poor value.
Response from Samsung USBy Samsung Care, February 16, 2026
Hello there,
We understand how disappointing it can be when a product does not meet expectations, especially within a short period of time. We’re here and willing to help.
To review your concern and check available service or support options, please contact us directly so we can look into your specific product and purchase details.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106267), so our team can pull up your information.
Thank you!
^Joshua
We understand how disappointing it can be when a product does not meet expectations, especially within a short period of time. We’re here and willing to help.
To review your concern and check available service or support options, please contact us directly so we can look into your specific product and purchase details.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106267), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
1
Vacuum
on October 4, 2025
Posted by: Arturo
from Los Angeles
This vacuum lasted only 2 years, can't even find replacement battery. Your store doesn't sell right size, which is long range. Simply horrible, im never going to buy any samsung product ever.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, October 6, 2025
Hi Arturo,
We understand how disappointing it can be when a key part isn’t easy to find. We are here to help you.
You can purchase genuine replacement batteries directly through samsungparts.com. If you’d like, our team can also help guide you through the process or check availability for you.
Replacement battery
https://samsungparts.com/products/vca-sbt90eb-aa
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150942246) to help our team pull up your information.
Thank you.
^Camille
We understand how disappointing it can be when a key part isn’t easy to find. We are here to help you.
You can purchase genuine replacement batteries directly through samsungparts.com. If you’d like, our team can also help guide you through the process or check availability for you.
Replacement battery
https://samsungparts.com/products/vca-sbt90eb-aa
Should you need further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150942246) to help our team pull up your information.
Thank you.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
2
This fragile design is utterly unacceptable.
on September 22, 2025
Posted by: Anonymous
from Florida
This Jet75 suction is OK, but nothing to brag about, especially given the short battery life when on MAX. Getting dirt up from under cabinets requires MAX power, so cleaning is limited and would be unusable without a second battery. The worst problem, though, is the byzantine assembly of the container. If you do not meticulously insert it to the handle it will break. This fragile design is utterly unacceptable for a machine at this price point. Unless you plan to scrutinize CLOSELY every move around emptying and cleaning the container - it will break.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 23, 2025
Greetings, We understand your disappointment with not having the best experience with your vacuum. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150817146) to help our team pull up your information when you message us. Thank you. -Ricardo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150817146) to help our team pull up your information when you message us. Thank you. -Ricardo
Response from Samsung USBy SEA Care, September 23, 2025
Hi there, Our goal is for you to have a hassle-free experience using your vacuum. Let us help you out. The charging and cleaning times of the vacuum may vary depending on the type of brushes and usage conditions. Additionally, the vacuum must be appropriately installed; otherwise, the parts will fall apart. For details, please turn to pages 3-10 of its user manual for the layout installation of the unit, and 19 under "Product specification (See Cleaning time)": https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150817015, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150817015, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
2
Bring Back The All White Color!
on July 24, 2025
Posted by: KC12345
I hate the color of this vacuum. I had the all white version before this one and it was so pretty, however the roller on the brush breaks after about a year. I had to buy it every year. Now they don't have the white version and everything is this ugly dark charcoal grey, masculine piece of crap. Women are the majority buyers of vacuums and the ones doing most of the work with it. It would be great to bring back the all white color. It was feminine, bright, happy and made it more enjoyable to use. I don't even want to use this machine it's so drab, lifeless and hideous color. It's also much louder. How about you work on making a quiter machine with a simple, elegant all white design like the previous Jet Stick 70. That's what women really want!
Response from Samsung USBy SEA Care, July 25, 2025
Hello KC12345,
Sharing your honest review of your vacuum is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Sharing your honest review of your vacuum is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Great!
on June 25, 2025
Posted by: Spark
from San Diego, CA
[This review was collected as part of a promotion.] Lightweight weight and basic model of the more expensive models that retains a lot of the things that make the more expensive models great. Great suction, long lasting battery, on/off button, easy to clean filter and dust bin. Missing the extra attachments in the other models but this is a second vac for me so no problem.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US