Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.4
(274 Reviews)
Rating breakdown 274 reviews
5 Stars
190
4 Stars
49
3 Stars
10
2 Stars
11
1 Star
14
86%of customers recommend this product.
(
184 out of
213)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
4
So useful and convenient
on January 31, 2023
Posted by: Praba
from Texas
[This review was collected as part of a promotion.] I got this with my fridge and washer just as an addition but it is so useful and convenient and so sleek looking
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Strong versatile vacum
on October 16, 2024
Posted by: Vick
from New York, NY
[This review was collected as part of a promotion.] Been using this vacum for almost a month and it's very powerful that I do not need to use higher than the lowest setting on carpets. Have tested it in rougher environment like construction zone and it performs well with construction debris and dust. Very versatile and easy maneuverability on corners and stairs. Only little area I think could be improved on is another placement for the optional attachment head on the unit itself or on the charging unit as how the extension and other piece is attached on the wall charger. I would not hesitate to recommend this vacum to anyone who needs a strong and powerful vacum. I've critically tested it in all different and unlikely areas where a floor vaxum would be used and it performed excellent. As noted before, I did not need to use it at the higher settings since it became too powerful and thus difficult to use. It's more power than would be necessary for regular household cleaning. The battery lasts for a good while under initial and medium settings. Highly recommend this vacum. At first I was very skeptical from the other reviews, but turns out to be a well made unit.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor battery life, worst repair service.
on February 16, 2025
Posted by: AnaS
I bought this vacuum, in less than 2 yrs the battery apparently died. I said apparently because no one from service department could tell me what was wrong with it. They said if the battery doesn't charge you need a new battery, if it's still doesn't charge then you need a new unit. When I asked if less than 2 yrs was normal for the battery to go bad, they said "that depends on how often you use it"...are you serious?? It's a vacuum, am I suppose to use it once a week or something? I have a Dyson (10yrs old now), still works and I never replaced the battery. When I asked the guys if Samsung will send me a new battery (which we are not 100% sure this is the real problem), he said unfortunately warranty is only 12 months and I will have to buy it. Again, I might buy a battery and the problem is not solved. I guess I'll stick to Samsung phones and TVs, the best ever, but never get an appliance nor recommend it to anyone again.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
3
Response from Samsung USBy SEA Care, February 18, 2025
Hi AnaS,
We understand your disappointment regarding your vacuum experience, and we would like to offer further assistance.
We recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST to purchase the compatible battery for your vacuum. They can check the compatibility and availability of the parts and accessories you wish to order.
We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148431756) to help our team pull up your information when you message us.
Thank you.
-Kimberly
We understand your disappointment regarding your vacuum experience, and we would like to offer further assistance.
We recommend reaching out to our Samsung Parts Team at (800) 627-4368. Available from Monday to Friday between 9:00 AM and 6:30 PM EST to purchase the compatible battery for your vacuum. They can check the compatibility and availability of the parts and accessories you wish to order.
We would love to speak with you to determine how we can best assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148431756) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Best and better
on March 2, 2025
Posted by: Ddongga
[This review was collected as part of a promotion.] Ergonomic and better than other popular brands. Great price too
Written by a customer while visiting Samsung US
Customer Rating
4
Better than Dyson
on March 3, 2025
Posted by: Scientist
from Boulder, Colorado
[This review was collected as part of a promotion.] I purchased this several months ago. I also own a Dyson product at a similar level but with a much higher price. After using both for a while, my conclusion is that this product is much better than the Dyson in terms of both price and quality.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Too easily breaks
on April 23, 2025
Posted by: Faith
from Lincolnton NC
While standing up by itself it fell over and broke all to pieces I give it a one and its attachment for the furniture is horrible
I am very disappointed. How do I replace the part that broke
I am very disappointed. How do I replace the part that broke
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Rodel, Samsung Care, April 25, 2025
Hi Faith,
We understand how you feel regarding this vacuum. We are here to assist you.
Please check the link below for replacement parts.
https://samsungparts.com/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148901424), and it will help our team pull up your information.
^Rodel
We understand how you feel regarding this vacuum. We are here to assist you.
Please check the link below for replacement parts.
https://samsungparts.com/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148901424), and it will help our team pull up your information.
^Rodel
Written by a customer while visiting Samsung US
Customer Rating
2
Good battery, terrible pickup
on September 3, 2022
Posted by: Mindy Thomas
i have owned this vacuum for a few months, and while the battery life is good, it's terrible at picking up anything other than dirt and dog hair, ie small rocks, bugs, anything that is not flat. it either pushes them forward or if i lift the vacuum up and set it on top of it, it just spits it out. very disappointing considering the brand.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Trisha, Samsung Care, September 16, 2022
Hi Mindy Thomas,
We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum for not cleaning the surface properly.
Samsung vacuum does not collect dirt:
https://www.samsung.com/us/support/troubleshooting/TSG01003061/
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144926821) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
We are glad to hear that you are using a Samsung vacuum. I would like to share a link for a proper guide on how to fix the vacuum for not cleaning the surface properly.
Samsung vacuum does not collect dirt:
https://www.samsung.com/us/support/troubleshooting/TSG01003061/
To better assist you on this matter, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1144926821) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
I love it
on January 30, 2023
Posted by: Deee
from NY
[This review was collected as part of a promotion.] Super convenient and powerful enough to suck the dirt.
Wish if the battery life is longer
Wish if the battery life is longer
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US