Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.5
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
249
4 Stars
58
3 Stars
15
2 Stars
10
1 Star
17
88%of customers recommend this product.
(
241 out of
273)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
5
Awesome vacuum, one complaint
on January 19, 2024
Posted by: Alan
from Saratoga Springs, UT
[This review was collected as part of a promotion.] This is an awesome vacuum, and it works very well. It's way more convenient to use than any other I've owned, and the attachments it comes with are all great (though an attachment holder of some kind would be nice).
My one complaint - though not enough to knock a star off - is the microfilter. It doesn't take long for it to fill with dust to the point that Jet mode stops working because it can't get the needed level of suction through the dust-filled microfilter. Ignore it and Max mode stops working next. The microfilter is easy to clean, and then everything's great until it's dusty again... except that when you clean it with water you're supposed to let it dry for 24 hours, during which time you can't use the vacuum... It would be awesome if the vacuum came with an extra microfilter, so that you could swap them out when it needs to be cleaned. I can't even find where to buy a second microfilter. Everything online is for different models, and are shaped different.
My one complaint - though not enough to knock a star off - is the microfilter. It doesn't take long for it to fill with dust to the point that Jet mode stops working because it can't get the needed level of suction through the dust-filled microfilter. Ignore it and Max mode stops working next. The microfilter is easy to clean, and then everything's great until it's dusty again... except that when you clean it with water you're supposed to let it dry for 24 hours, during which time you can't use the vacuum... It would be awesome if the vacuum came with an extra microfilter, so that you could swap them out when it needs to be cleaned. I can't even find where to buy a second microfilter. Everything online is for different models, and are shaped different.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product; but possible flaw identified
on October 7, 2023
Posted by: Guy S
I typically vacuum a room at a time throughout the week. Today was my first time vacuuming the whole house. I did so and I had 10 minutes remaining battery for my 2000 ft² home half of which is tile. Pretty impressed. However come time to place the vacuum on the auto clean station nothing came out. The vacuum turned on and wanted to suck the contents of the bin out but there was a clog and I don't know if this is something I should expect doing the whole house cleans since this is the first time this issue happened. Check out the videos to see what I mean.
Written by a customer while visiting Samsung US
Customer Rating
3
Love the auto empty but not as good as Dyson
on January 18, 2024
Posted by: AnnPajam
[This review was collected as part of a promotion.] Love the fact that Samsung's Bespoke auto empties. I used Dysons for many years, v15 and 3 older models. It's the one thing I hated most about Dyson's, having to manual empty the canister with dust flying everywhere.
With that said, there are a few notable issues with the Bespoke.
1) When I vacuumed carpets with pet hair, it can get stuck in the canister and will not auto-empty out.
2) Only after 2 weeks, the roller stopped spinning/working for unknown reasons. Couldn't find any troubleshooting info to fix it. Eventually, it just worked again. Don't know if this will be an issue down the line.
3) The maneuverability of Dyson's vacuum head has always been smooth and easy. The Bespoke is a lot more stiff and not as flexible.
4) It does not pick up as much dirt and pet hair on carpets as Dysons.
5) The light on the vacuum head is just regular white. You can't see dust/dirt as well when compared to Dyson green light.
With that said, there are a few notable issues with the Bespoke.
1) When I vacuumed carpets with pet hair, it can get stuck in the canister and will not auto-empty out.
2) Only after 2 weeks, the roller stopped spinning/working for unknown reasons. Couldn't find any troubleshooting info to fix it. Eventually, it just worked again. Don't know if this will be an issue down the line.
3) The maneuverability of Dyson's vacuum head has always been smooth and easy. The Bespoke is a lot more stiff and not as flexible.
4) It does not pick up as much dirt and pet hair on carpets as Dysons.
5) The light on the vacuum head is just regular white. You can't see dust/dirt as well when compared to Dyson green light.
Bespoke is an ok product but sourly lacking overall compared to Dyson. Bespoke's only redeeming factor is the auto empty feature and I will continue to use it because of this. But really, as soon as Dyson comes out with one, I will be switching back.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Ernest, SEA Care, January 23, 2024
Hi AnnPajam,
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day,
-Ernest-
Thank you very much for your observation of our products. Rest assured that we are working to improve our products and services with the help of your reviews. Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
5
BespokeJet AI is assume!
on February 2, 2025
Posted by: CoupeDeBoulder
I bought the Bespoke AI model about 3 months ago. I also have the Jet 75 and Dyson V15. This is an entirely different vacumn. The battery life is very good and the auction is amazing. This review only applies to the top of the line Bespoke AI model.
First, for all those who are down rating this model due to having to clean the micro filter, you need to realize it needs to be cleaned because it's picking up all the dirt that the Jet 75 and Dyson V15 left behind. Once you get your carpet really clean, the issue goes away.
And again, this only applies to the Bespoke AI. Best vacuum I've ever owned
Written by a customer while visiting Samsung US
Customer Rating
5
Love the setup and look
on August 8, 2023
Posted by: Paul
from Delaware
[This review was collected as part of a promotion.] I enjoy samsung products. Suction is great and looks awesome with self cleaning dock. The AI suction works awesome
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best vacuum tried in last 10 years
on January 17, 2025
Posted by: Johnksk12
from West New York, NJ
Fantastic product. I have used many vacuums including Samsung, LG, and Dyson. This one beats all of them by a mile. Automatic empty of the bins, smooth action on the rollers, relative quiet noise on the suction makes it all an amazing vacuuming experience.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
4
So useful and convenient
on January 31, 2023
Posted by: Praba
from Texas
[This review was collected as part of a promotion.] I got this with my fridge and washer just as an addition but it is so useful and convenient and so sleek looking
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Almost too reactive
on July 27, 2023
Posted by: LCordell
from Warner Robins, Ga
I really love this stick vacuum. It has made it much easier to clean around our cat boxes and stairs than with my previous stick vacuum. The only issue that I have run into is that it reacts to the change in floor texture almost too quickly for my taste. It is an easy fix do not a big deal. I love that it empties out into a separate bag because it keeps the pet dander enclosed and less dust is produced. The app makes it easy to see the energy usage and get quick answers to questions about how to maintain the vacuum. I am really happy with the usage of this vacuum, but would like a storage tree for the accessories and more control on the AI floor control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US