Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.5
(350 Reviews)
Rating breakdown 350 reviews
5 Stars
249
4 Stars
58
3 Stars
15
2 Stars
10
1 Star
18
88%of customers recommend this product.
(
241 out of
274)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
5
Well made
on January 30, 2023
Posted by: Jeff
from Fort Collins CO
[This review was collected as part of a promotion.] Samsung makes a line of dependable and effective stick vacuums. I have purchased 2 and am planning a third purchase for my son.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my pink vacuum!!
on January 30, 2023
Posted by: Steph
from Gulf Shores, AL
[This review was collected as part of a promotion.] I originally purchased the Jet 75 and liked it so much that I got the 60 for 2 reasons: one, I had a two-story house and two, I had to have the rose gold vacuum (it's my favorite color and I have rose gold everything - literally). I'd say it works just as well as the 75 with a couple of caveats:
The display is missing to let you know what speed setting you are on. I was not aware this would not be a feature, and although it would have been nice to have, I'm used to it not being there now and it's easy to determine the different speeds on sound alone.
The battery is smaller. This is also not too big of a deal as the motor is also smaller and I can use the bigger batteries on the 60 (but cannot use the smaller batteries on the 75). I also received a second battery so have a total of 4 batteries and always have batteries charging.
The 60 also didn't come with the attachment that prevents hair from getting wrapped up. This is probably the only thing I miss and wish it had, so I could have 2 of them. It's really a pain to cut the hair off the roller and I didn't realize how much time this attachment saved! Of course, I could swap it out with the other vacuum, but I usually just use it as is. It also doesn't come with the soft hard floor attachment. The attachment that DOES come with this vacuum, oddly enough, picks up the cat hair better off the cat tree and furniture than the tangle-free one, though.
Battery life is pretty good and I can do my whole house on one charge (~1500sqft). I typically use the mid level speed as that is sufficient and rarely need the high. I think it's worth it to mention that I do have a long hair cat that sheds like crazy, but I don't have kids, so your mileage may vary.
I have also recently moved so no longer have carpet and now have a one story with LVP flooring. I still use both vacuums so I can keep them at either ends of the house.
I am happy I bought it and I also got it at a discount, so even better! I haven't had any issues with it and I've had it for several months now.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
More impressive than my Dyson!
on January 31, 2023
Posted by: ubcturkey
from CT
[This review was collected as part of a promotion.] Purchased as a gift for my parents and super impressed with the quality and features. Sturdy construction and lightweight. Great features, with ability to increase or decrease suction at the push of a button. Easy to empty and clean. Will consider this for myself when it's time to replace my current Dyson.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Cord!
on March 21, 2023
Posted by: Cobshel
from OKC
[This review was collected as part of a promotion.] I really wanted a cordless vac that had some power but was easy to carry and I could use in my home and car. Check check check. Nice to have no Cord to deal with!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Bad battery life
on April 24, 2023
Posted by: Drea
from Washington
I've had this vacuum for going on 4months ... and it worked great at first... now the battery only lasts 10 mins if that !
I cant even finish vacuuming before it dies... doesn't even vacuum up dog hairs definitely a waste of money !!! Ans super expensive...
I cant even finish vacuuming before it dies... doesn't even vacuum up dog hairs definitely a waste of money !!! Ans super expensive...
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Aloe, Customer Care, May 1, 2023
Thank you for your insight into your vacuum, Drea. Here are some tips and tricks to maximize the potential of your vacuum.
To set up and maintain your jet stick, here are some links that can help you.
Install, set up, and charge your Jet Stick.
https://www.samsung.com/us/support/answer/ANS00085625/
Clean and care for your Jet Stick.
https://www.samsung.com/us/support/answer/ANS00085642/
Here are the lists of items in your user's manual related to your vacuum experience:
1. Operation and Maintenance on page 10.
2. "Caution" for Battery usage on page 16, 2nd to the last bullet.
3. "NOTE" in Operation on page 17, 3rd bullet.
4. Product specification on page 19 to know your vacuum's charging and cleaning time.
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145726985 to help our team pull up your information.
Have a great day.
^Aloe
To set up and maintain your jet stick, here are some links that can help you.
Install, set up, and charge your Jet Stick.
https://www.samsung.com/us/support/answer/ANS00085625/
Clean and care for your Jet Stick.
https://www.samsung.com/us/support/answer/ANS00085642/
Here are the lists of items in your user's manual related to your vacuum experience:
1. Operation and Maintenance on page 10.
2. "Caution" for Battery usage on page 16, 2nd to the last bullet.
3. "NOTE" in Operation on page 17, 3rd bullet.
4. Product specification on page 19 to know your vacuum's charging and cleaning time.
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145726985 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
4
Light weight great suction vacuum
on April 24, 2023
Posted by: Sam lover
from New Jersey
[This review was collected as part of a promotion.] I bought this 4 months ago at on sale, love to way that it allows me to adjust the suction level. The design is smart that I can empty the trash can easily. Charging is quite fast on this device
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Mostly unimpressed
on April 29, 2023
Posted by: Lani
from California
So far, not impressed. This vacuum is light and easy to use. Unfortunately, it shuts off in the middle of cleaning after about 15 minutes. Read up and I still can’t tell if it’s the battery or if it’s overheating. I got the Pet Jet version because my dog is shedding, but this doesn’t get the dog hair that easily, even on the highest setting. I’m not sure if I got a lemon or if this thing is just not that great.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy John, Samsung Customer Care, May 4, 2023
Lani, thank you for bringing this up. Let's look at some potential solutions to get your vacuum working.
Cleaning time may differ depending on the brushes and the conditions of use.
Please turn to page 18 of the vacuum's user manual for the troubleshooting for suction force concerns and page 19 if your vacuum stops operating during cleaning and cleaning time:
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145739099, to help our team pull up your information when you message us.
Have a great day.
-John
Cleaning time may differ depending on the brushes and the conditions of use.
Please turn to page 18 of the vacuum's user manual for the troubleshooting for suction force concerns and page 19 if your vacuum stops operating during cleaning and cleaning time:
https://downloadcenter.samsung.com/content/UM/202207/20220708100934009/O_VS6700AL_DJ68-00861A-01_EN_CFR_MES_220706.pdf
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145739099, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
5
Makes me excited to vacuum my house ?!?!
on April 30, 2023
Posted by: DrKW
from Bay Area, CA
It's beautiful and it has features that just make sense. It's very easy to take pretty much all of it apart, brushroll unlocks and pops out for you to easily cut hair/ thread off of it. I have 4 cats and this vac, while the little debris canister is small, can handle a lot of fluff.
I love the replaceable battery, a lot of brands aren't doing that. It handles my rugs and hardwood well, and my curtains. Going to buy my dad one for father's day :)
I love the replaceable battery, a lot of brands aren't doing that. It handles my rugs and hardwood well, and my curtains. Going to buy my dad one for father's day :)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US