Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.4
(274 Reviews)
Rating breakdown 274 reviews
5 Stars
190
4 Stars
49
3 Stars
10
2 Stars
11
1 Star
14
86%of customers recommend this product.
(
184 out of
213)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
4
Good Vac
on October 17, 2023
Posted by: hi808
[This review was collected as part of a promotion.] It seems to be doing its job however the main attachment had to be replaced.
Written by a customer while visiting Samsung US
Customer Rating
1
Useless
on November 7, 2023
Posted by: jmitrevski
from North Carolina
This has to be one of the flimsiest cordless vacuums I've ever used. I'll cover the pros first because that's a short list:
Pros - it charges quickly, nice display on the top of the vacuum
Cons - even on it's highest level it struggles on carpet, flimsy, small capacity dirt tank, very confusing to use
I 100% regret buying this, has to be one of the worst vacuums I've had in a while. I have to make several passes over my carpet for it to pick up anything.
If you're going to use this on laminate, LVP, tile, hardwoods it may be better, but don't buy this for carpet
Pros - it charges quickly, nice display on the top of the vacuum
Cons - even on it's highest level it struggles on carpet, flimsy, small capacity dirt tank, very confusing to use
I 100% regret buying this, has to be one of the worst vacuums I've had in a while. I have to make several passes over my carpet for it to pick up anything.
If you're going to use this on laminate, LVP, tile, hardwoods it may be better, but don't buy this for carpet
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, November 9, 2023
Jmitrevskie, we understand that having a good working vacuum is a big help when cleaning our house. Let's go ahead and help you with this.
If you're having difficulty cleaning your carpet, we recommend using the Jet Fit Brush included with your vacuum, as it is specifically designed for carpet cleaning.
You can also adjust the suction power of your vacuum if you feel that the vacuum is not cleaning up dirt.
Cleaning the filter can also help the suction performance of your vacuum.
Please see page 10 under the "Jet Fit Brush," "C. Maintaining the vacuum cleaner," "C-1 Emptying and cleaning the dustbin," "C-2 Washable micro filter," "C-3 Fine dust filter," page 9 "Operating the vacuum cleaner (letter B) for adjusting the suction of the vacuum," page 17, "Maintenance (5th bullet)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146503542) to help our team pull up your information.
Have a great day.
^Camille
If you're having difficulty cleaning your carpet, we recommend using the Jet Fit Brush included with your vacuum, as it is specifically designed for carpet cleaning.
You can also adjust the suction power of your vacuum if you feel that the vacuum is not cleaning up dirt.
Cleaning the filter can also help the suction performance of your vacuum.
Please see page 10 under the "Jet Fit Brush," "C. Maintaining the vacuum cleaner," "C-1 Emptying and cleaning the dustbin," "C-2 Washable micro filter," "C-3 Fine dust filter," page 9 "Operating the vacuum cleaner (letter B) for adjusting the suction of the vacuum," page 17, "Maintenance (5th bullet)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146503542) to help our team pull up your information.
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great stick vac
on January 9, 2024
Posted by: IndyBarb
from Brownsburg, IN
[This review was collected as part of a promotion.] I got this as a Christmas gift and so far, I love it. It is very convenient since it is cordless. My husband has mounted it on the wall in my laundry room and it is up out of the way. It has good suction on both the floor wand and the handheld wand. I can run it at least 30 minutes and it keeps going. I have not run out of power yet. I run it on low and high speeds and the power stays on.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Does charge
on February 20, 2024
Posted by: Karina
from San Antonio
[This review was collected as part of a promotion.] It does work any more after less than 1 year. It’s too expensive for only little amount of time.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA CARE, February 21, 2024
We care for the vacuum's betterment and would love to look into this, Karina.
It would be awesome if you could tell us more about the vacuum so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146875818, to help our team pull up your information.
Have a great day!
^Chrystel
It would be awesome if you could tell us more about the vacuum so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146875818, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Poor battery life
on February 26, 2024
Posted by: Hm96
from Chickamauga, GA
I bought this after seeing pretty good reviews.. but the battery doesn't even last long enough to finish one room. I'm pretty disappointed in this purchase😔
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy SEA CARE, February 28, 2024
Hi there,
How you feel about the vacuum's battery efficiency is valid. Let's help you with this.
For added reference, I have shared the manual to learn more about the vacuum's charging and cleaning time. Please read page 19.
User manual:
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146899418, to help our team pull up your information.
Have a great day!
^Chrystel
How you feel about the vacuum's battery efficiency is valid. Let's help you with this.
For added reference, I have shared the manual to learn more about the vacuum's charging and cleaning time. Please read page 19.
User manual:
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you require further assistance, please feel free to get back to us as soon as possible via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146899418, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Battery went out at 13 months of ownership.
on March 21, 2024
Posted by: NNahhh
The battery needed to be replaced within 13 months of buying the vacuum. That's an additional $60 that I wasn't planning on spending. Samsung would not send me a new battery. For such an expensive vacuum, I expect it to work longer. I keep it on the charger in a controlled climate. This should not have occurred.
Also the battery life does not last 40 minutes.
Response from Samsung USBy SEA Care, March 21, 2024
Greetings,
We strive to ensure that your vacuum's battery operates at its optimal performance. Let us get this taken care of.
The charging and cleaning time may differ depending on the brushes and the conditions of use. For more details, please turn to page 19 of the vacuum's user manual under "Cleaning time":
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146971232, to help our team pull up your information when you message us.
Have a great day.
-John
We strive to ensure that your vacuum's battery operates at its optimal performance. Let us get this taken care of.
The charging and cleaning time may differ depending on the brushes and the conditions of use. For more details, please turn to page 19 of the vacuum's user manual under "Cleaning time":
https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146971232, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
2
Convenient but poor product
on July 12, 2024
Posted by: cleaner
from New York
The vacuum was purchased for use in a small apartment. It lasted a little longer than 1 year and then it failed to start. Changed the battery and it still will not start. This was lightweight and easily stored which was a plus in a small apartment. However, the battery charge does not last that long and it needs to be charged numerous times even for a small apartment. Then it refused to work when I needed it most. Had to use my mother's old stick vacuum. Would say the brand but I don't want to advertise in this forum. Looking for a brick and mortar place to get the vacuum serviced as well but that has been futile.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Ernest, SEA Care, July 15, 2024
Hi there,
We understand how important the vacuum is in keeping your household clean. Let's get the information you need for the best results when using the Jet Stick.
The link below will guide you in addressing the power issue of the vacuum. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung vacuum will not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01003116/
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147332618) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
We understand how important the vacuum is in keeping your household clean. Let's get the information you need for the best results when using the Jet Stick.
The link below will guide you in addressing the power issue of the vacuum. Please select the scenario that best fits your situation and learn more by checking the hyperlinks.
Samsung vacuum will not turn on:
https://www.samsung.com/us/support/troubleshooting/TSG01003116/
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147332618) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
3
It's okay, not worth the full price.
on July 18, 2024
Posted by: Davw
from Youngstown, OH
This vacuum is just okay. We got it on discount (I want to say it was like half off) and I'm thankful we did because it is not worth the full price. Samsung sent a second battery with it so at least we get a decent amount of cleaning time between the two batteries combined. The brush head is easier to clean than some other vacuums which is a plus. The vacuum head does great with dust/dirt but it definitely struggles with anything bigger. The upholstery/stair attachment isn't the best and I find I struggle to clean my furniture with it because it does seem to want stay in contact.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Ernest, SEA Care, July 19, 2024
Hi there,
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147349706) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Thank you very much for your observation of our vacuum. Rest assured that we are working to improve our products and services with the help of your reviews.
Should you need more assistance with the vacuum, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147349706) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US