Customer reviews from Samsung US
Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Average customer rating
4.4
(70 Reviews)
Rating breakdown 70 reviews
5 Stars
50
4 Stars
11
3 Stars
0
2 Stars
3
1 Star
6
86%of customers recommend this product.
(
49 out of
57)
Customer Reviews for Samsung - Jet 75 Pet Cordless Stick Vacuum with 5-Layer Filtration - Teal Silver
Customer Rating
1
Garbage!
on February 13, 2026
Posted by: Fooled
Broken in under 2 years. Worked moderately well. Poor value.
Response from Samsung USBy Samsung Care, February 16, 2026
Hello there,
We understand how disappointing it can be when a product does not meet expectations, especially within a short period of time. We’re here and willing to help.
To review your concern and check available service or support options, please contact us directly so we can look into your specific product and purchase details.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106267), so our team can pull up your information.
Thank you!
^Joshua
We understand how disappointing it can be when a product does not meet expectations, especially within a short period of time. We’re here and willing to help.
To review your concern and check available service or support options, please contact us directly so we can look into your specific product and purchase details.
You can reach us here:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152106267), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing engineering
on March 17, 2026
Posted by: Cinnabar
This is the best-engineered cordless vac ever! It replaced a Miele, which I found clunky, hard to use, and lacking in adequate suction. The Samsung is the opposite. It also can be completely disassembled and washed, which probably should be done at least once a year. Try it and you'll be impressed at how much dirt this baby handles.
Written by a customer while visiting Samsung US
Customer Rating
2
Needs 2 or larger battery
on December 5, 2024
Posted by: MD33
from Illinois
I got this during the holiday sales. It seems like a nice vacuum, but the battery life with the standard rotary head only lasts about 5 minutes. This is my first stick vacuum, and maybe that’s standard. However, it seems like a two-battery package would make sense for most users.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
2
Response from Samsung USBy Samsung Care, December 6, 2024
Hello,
We understand the disappointment about the vacuum's battery life. Let us help.
Battery charging time and usage time may shorten with increased battery use. When the battery no longer charges or runs down quickly, replace the exhausted battery with a new one.
You may check page 11 of the user manual for the battery specification.
https://downloadcenter.samsung.com/content/UM/202410/20241028203116960/O-DJ68-00899N-01_IB_VS7500B_AA_EN_241024.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147844190) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment about the vacuum's battery life. Let us help.
Battery charging time and usage time may shorten with increased battery use. When the battery no longer charges or runs down quickly, replace the exhausted battery with a new one.
You may check page 11 of the user manual for the battery specification.
https://downloadcenter.samsung.com/content/UM/202410/20241028203116960/O-DJ68-00899N-01_IB_VS7500B_AA_EN_241024.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147844190) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
2
This fragile design is utterly unacceptable.
on September 22, 2025
Posted by: Anonymous
from Florida
This Jet75 suction is OK, but nothing to brag about, especially given the short battery life when on MAX. Getting dirt up from under cabinets requires MAX power, so cleaning is limited and would be unusable without a second battery. The worst problem, though, is the byzantine assembly of the container. If you do not meticulously insert it to the handle it will break. This fragile design is utterly unacceptable for a machine at this price point. Unless you plan to scrutinize CLOSELY every move around emptying and cleaning the container - it will break.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 23, 2025
Greetings, We understand your disappointment with not having the best experience with your vacuum. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your vacuum. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150817146) to help our team pull up your information when you message us. Thank you. -Ricardo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150817146) to help our team pull up your information when you message us. Thank you. -Ricardo
Response from Samsung USBy SEA Care, September 23, 2025
Hi there, Our goal is for you to have a hassle-free experience using your vacuum. Let us help you out. The charging and cleaning times of the vacuum may vary depending on the type of brushes and usage conditions. Additionally, the vacuum must be appropriately installed; otherwise, the parts will fall apart. For details, please turn to pages 3-10 of its user manual for the layout installation of the unit, and 19 under "Product specification (See Cleaning time)": https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150817015, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150817015, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for every day jobs
on June 18, 2025
Posted by: Guado8076
from Virginia
[This review was collected as part of a promotion.] The Samsung jet 75 Pet lightweight is great buy. I use the vacuum every day to clean my floor of baby food.
You know baby's throw there food on to the floor from the high chair.
The suction is adjustable from low to high with a smaller rotary head for couchs to car interior.
A must have for your every day jobs.
Cat hairs don't stand a chance to the Samsung jet 75 Pet lightweight.
You know baby's throw there food on to the floor from the high chair.
The suction is adjustable from low to high with a smaller rotary head for couchs to car interior.
A must have for your every day jobs.
Cat hairs don't stand a chance to the Samsung jet 75 Pet lightweight.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
THE VACUUM SUCKS!
on January 17, 2025
Posted by: Imoan
[This review was collected as part of a promotion.] great vacuum - portable, light weight and easy to store. Really sucks well!
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Bring Back The All White Color!
on July 24, 2025
Posted by: KC12345
I hate the color of this vacuum. I had the all white version before this one and it was so pretty, however the roller on the brush breaks after about a year. I had to buy it every year. Now they don't have the white version and everything is this ugly dark charcoal grey, masculine piece of crap. Women are the majority buyers of vacuums and the ones doing most of the work with it. It would be great to bring back the all white color. It was feminine, bright, happy and made it more enjoyable to use. I don't even want to use this machine it's so drab, lifeless and hideous color. It's also much louder. How about you work on making a quiter machine with a simple, elegant all white design like the previous Jet Stick 70. That's what women really want!
Response from Samsung USBy SEA Care, July 25, 2025
Hello KC12345,
Sharing your honest review of your vacuum is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Sharing your honest review of your vacuum is important. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Best Vacuum Ever!
on November 12, 2024
Posted by: glscott
from Winn
[This review was collected as part of a promotion.] This vacuum was the best purchase this year. It is slim, fits easily in the corner and is very light. No lugging heavy vacuums for me and I no longer have to waste my time with a broom and dustpan! I love how it has 3 speed settings and each one is as powerful as the next. The best thing, one pass is all you need! Comes with different heads so you can get all the hard to reach places! The best head is the pet attachment! Clears all the cat hair from the furniture! As you can see, he is awful fluffy!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
