Customer reviews from Mattel Shop
Hot Wheels - 4-Loop Crash-Out Track Set
Average customer rating
3.2
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
67
4 Stars
25
3 Stars
14
2 Stars
11
1 Star
55
60%of customers recommend this product.
(
76 out of
126)
Customer Reviews for Hot Wheels - 4-Loop Crash-Out Track Set
Customer Rating
2
I don't understand
on December 26, 2024
Posted by: DenisaP
from Prague, Czech Republic
My kids love this track but the self launching mechanism stops working well very quickly so that the vehicles don’t even make it all the way around the track.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, December 27, 2024
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Doesn’t work as advertised. Don’t buy!
on December 25, 2024
Posted by: Wjmorris
from North Carolina
Bought this track for my son for Christmas. We was so excited but quickly disappointed. The only car that remotely works is the one it came with and it barely gets around the track one time. Purchased the “action” 5 pack of cars to go with it so he has more and they can’t make it through one time. The whole point was to put in multiple cars and watch them crash. Would not recommend. They should have figured this out before selling it. It cost too much to not work well.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, December 26, 2024
Don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues.
Written by a customer while visiting Mattel Shop
Customer Rating
2
Pretty disappointed
on December 23, 2024
Posted by: PML119
from Minnesota
[This review was collected as part of a promotion.] My daughter got this as a present yesterday. The only car that works all the way through is the one that came with it. We have tried over 100 other Hotwheels racecars or sedans. Not one other car has made it around all the loops and most haven't made it past the first one. The commercials showed cars crashing into each other at the intersection. That can never happen if only one car ever makes it that far.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, December 24, 2024
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Doesn't work.
on December 9, 2024
Posted by: Briman
from Los Angeles
My son bought this and has been very disappointed. Not one car, including the one that came with it, has been able to make it through the loops.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, December 10, 2024
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
5
A very dynamic set
on December 7, 2024
Posted by: DantheDad
[This review was collected as part of a promotion.] This has been a fun addition to our hot wheels collection. I’m not sure who liked it more my son who loved watching the cars go around the track or the cat who loves chasing them just as much. The only downside has been how fast the batteries get used up and have to be replaced to have enough power to get through all the loops
Written by a customer while visiting Mattel Shop
Customer Rating
1
Only one car works on the track.
on December 7, 2024
Posted by: VT23
So this track was given as a gift to a young boy for his birthday. Like everyone ells in the comments they have only one car that works and that is the one it comes with the track. They tried all of there cars in the track and it still doesn’t work with other cars. Sham on Mattel for only being able to use one car or a different line of cars that have to be perched just for this track.
Response from Mattel ShopBy Consumer Services, Mattel, December 9, 2024
We are sorry to hear about your disappointing experience. Please give us a call for help at 1-800-432-5437, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Peice of junk! Not worth your money!
on December 2, 2024
Posted by: Ugh7
from Pennsylvania
We bought this for our son for his birthday. We have more than 100 cars and NONE of them work on this track. Not even the one that comes with the track. I have yet to see a car complete one, entire time around the track. Don't waste your moments!
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, Mattel, December 3, 2024
Vehicles that work best on Hot Wheels Track Sets are regular 1:64 scale sports cars or sedans. We would like to discuss your concerns, please give us a call at 1-800-524-8697, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Terrible product
on November 28, 2024
Posted by: Hoagie
from San Diego, CA
My son got this for his birthday. Brand new batteries and the launcher doesn’t get the cars to go all the way around even one time. Do not recommend this product unless you like to disappoint your kids.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, Mattel, November 29, 2024
We are sorry to hear that! Our team would like the chance to make things right. Please give us a call at 1-800-524-8697, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop