Customer reviews from Mattel Shop
Hot Wheels - 4-Loop Crash-Out Track Set
Average customer rating
3.2
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
67
4 Stars
25
3 Stars
14
2 Stars
11
1 Star
55
60%of customers recommend this product.
(
76 out of
126)
Customer Reviews for Hot Wheels - 4-Loop Crash-Out Track Set
Customer Rating
1
Horrible toy don't buy it!
on January 14, 2025
Posted by: Hottwheelmom
Bought this for Christmas for my son and none of the cars it came with will even make the 1st loop, seems impossible that it would or could even make the 4loops, bought multiple different 1:64 cars and track cars and even hott wheel cars and none of them can make it around the first or second loop. This is the worst toy for hott wheels. Too many loops, and the rotary isn't strong enough to project the cars fast enough to make all these loops even the first one is troubling to the point where this toy is trash. If u want a hott wheels track better to get one that doesn't have loops like this or only has one because this is a waste of ur money. Now I'm out the money and have all these cars that don't work for it. It's trash!
Response from Mattel ShopBy Mattel Consumer Services, January 15, 2025
We're sorry to hear this. Please don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you ever experience any quality issues.
Written by a customer while visiting Mattel Shop
Customer Rating
1
The car doesn't go through all the loops
on January 13, 2025
Posted by: ashxz
from Vantaa, Finland
We bought this toy as a Christmas present for our child, who had eagerly waited for it for two months. Unfortunately, it only worked for about 10 minutes before the cars stopped completing the entire track. Initially, we suspected an issue with the batteries, even though we were using brand-new ones from a well-known, reputable brand. We replaced them with another set of fresh, high-quality batteries, but the problem persisted.
We tried around 20 different Hot Wheels cars and even measured the current at the battery pack, which remained stable at over 6V, as expected. This leads us to believe that the issue lies with the motor or the internal mechanism, which appears to be poorly designed or made with subpar materials.
Given the high price of this toy, we expected much better quality. Unfortunately, this experience has left us extremely disappointed with the Hot Wheels brand.
We tried around 20 different Hot Wheels cars and even measured the current at the battery pack, which remained stable at over 6V, as expected. This leads us to believe that the issue lies with the motor or the internal mechanism, which appears to be poorly designed or made with subpar materials.
Given the high price of this toy, we expected much better quality. Unfortunately, this experience has left us extremely disappointed with the Hot Wheels brand.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, January 14, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Don't buy
on January 12, 2025
Posted by: FrustratedDad1
from Australia
Bought this for my son and it worked for a couple of days with the car that came with it, now not even that car works. Have tried many different cars, even ones that are suggested on here and nothing else works. Waste of money and lack of customer service had lead me to never purchasing tracks like this again. You dropped the ball Mattel
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, January 13, 2025
We apologize for the frustration that this has caused! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
This Track Doesn't Work
on January 11, 2025
Posted by: Bboh
from Ohio
Can't find any cars that will work on the track. We have tried multiple styles and packs. Nothing makes it around the track. Kind of a terrible design if the product doesn't work...I wonder what cars they tested this with?
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, January 13, 2025
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Kids loved but I don’t
on January 7, 2025
Posted by: Battery life
Battery life sucks. Even with turning it off when it’s not played batteries only last 2-3 days max. Also they take 4 DD BATTERIES. My kids love the track but the quality of this track ain’t it.
Response from Mattel ShopBy Consumer Services, January 8, 2025
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Terrible gift
on January 6, 2025
Posted by: Mom of twins 2018
The included car doesn’t even work and none of the 75+ hot wheels cars my son has work. I went out and purchased another 5 pack of the ones with orange wheels that are supposed to work well on loop tracks and none of those work either. What was supposed to be my son’s favorite gift and literally the only thing he asked for is something that frustrates him all day every day now.
Response from Mattel ShopBy Mattel Consumer Services, January 7, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
A joke?
on January 5, 2025
Posted by: Jtea
from Pennsylvania
This track looks so great!! The fact only certain cars worn with it is ridiculous. Topped with where are the special cars that go with it? The car it came with has a loop, looking at the site you can’t even filter those cars. I would have rather paid extra for more cars in the set. “4loops 4 cars”
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, January 6, 2025
Vehicles that work best on Hot Wheels Track Sets are regular 1:64 scale sports cars or sedans. If you continue to have issues, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Cars don’t make it through the loops
on December 31, 2024
Posted by: BoyMommy94
from Conway,SC
I brought this product(he’s been asking for it all year)for my six-year-old son as a Christmas gift. Just got the batteries for the track of the cars(hot wheel cars) makes it through the loop even with the recommended scale cars. it’s very disappointing because the point of the track is to have them crash and it doesn’t even do that
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, January 1, 2025
Sorry for any disappointment this has caused. For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop