Customer reviews from Mattel Shop
Hot Wheels - 4-Loop Crash-Out Track Set
Average customer rating
3.2
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
67
4 Stars
25
3 Stars
14
2 Stars
11
1 Star
55
60%of customers recommend this product.
(
76 out of
126)
Customer Reviews for Hot Wheels - 4-Loop Crash-Out Track Set
Customer Rating
1
Don’t waste your money
on December 4, 2025
Posted by: Tiredofthisbs
from Westchester, NY
I bought it a month ago for my son’s late November birthday and it didn’t even last until Christmas. The original car worked at first and we found 2 other of the 60 or so cars we have that would also run the whole track but soon none would work. My theory is once the batteries start losing the first tiny ounce of power then the cars don’t get the speed they need at the launch. Big design flaw!! Very sad waste of plastic :(
No, I would not recommend this to a friend.
Response from Mattel ShopBy Jesse, December 5, 2025
We are sorry to hear about your disappointing experience. Please give us a call for help at 1-800-524-8697, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop
Customer Rating
1
No good
on December 1, 2025
Posted by: DebCHa
The cars don’t work. I’ve tried about 70 cars and they won’t go around the rotation.
Response from Mattel ShopBy Consumer Services, December 2, 2025
We're so sorry to hear that! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Frustrating without extra cars
on November 29, 2025
Posted by: CandyM
No other Hotwheels cars work with this set. It’s frustrating to have set where the focus is to ‘crash’ and no standard cars can make it through the entire track.
Response from Mattel ShopBy Mattel Consumer Services, December 1, 2025
We're sorry to hear about your disappointment. Don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Least played with set
on October 5, 2025
Posted by: BH29
from Colorado
My son got this last Christmas. Only one of his hundred+ cars make it through the track. I am unable to find an exit option from the set to connect to other sets. It only has the entry.
No, I would not recommend this to a friend.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Worked for a few minutes then stopped
on July 30, 2025
Posted by: Musicchick00
from PA
My son got this for Christmas 2024. It worked for about an hour. Only the car that came with it worked. Then even the car that came with it stopped going around the loops. We replaced the batteries. Still no. We have a very disappointed toddler.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, Mattel, July 31, 2025
We are sorry to hear about your disappointing experience. Please give us a call for help at 1-800-432-5437, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Disappointed and frustrated
on June 7, 2025
Posted by: Gina976
from Monroeville, Pennsylvania
This was a 3rd birthday gift for my son. He loves to play with it, but it’s very frustrating because not once has any car gotten through the whole track, including the car that came with it. Normally, we won’t even get the car to go from the launch area the whole way to the top. They hit the green track and fall off. I even went on a best for loops and track car buying spree. It doesn’t matter what car it is, it doesn’t work.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, June 9, 2025
We're sorry to hear this. Don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Poorly designed toy
on May 11, 2025
Posted by: Adamt
from Kansas city
Maybe 1 out of 30 cars actually works on this track. It was assembled correctly. Assembly was checked and double checked, even special hot wheels cars ones bought for stunt tracks still did not function. This is bad design waste of money.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, May 12, 2025
We're sorry to hear about your disappointment. Don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Wasteful piece of junk
on May 11, 2025
Posted by: Pleasebesustainable
This is such a waste of plastic. It shouldn't be in production and should never have made it into production. Mattel should be ashamed of themselves. We received it as a gift, it's never once worked with the car it comes with or the 100 or so other cars my son owns, most of which are hotwheels. I've read plenty of other scathing reviews that have said its dissapointed children and parents. It's also not safe as it spits out cars from all directions and it should have a guard on it to prevent fingers touching the spinners which have hurt my sons finger. I would put no stars if I could.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, May 12, 2025
We're concerned about the situation you've described. To get all the information needed, please call our Consumer Services Specialists at 888-253-4303, Mon. - Fri., 9 a.m. - 6 p.m. EST. Please make sure to have your product with you when you call.
Written by a customer while visiting Mattel Shop