Customer reviews from Mattel Shop
Hot Wheels - 4-Loop Crash-Out Track Set
Average customer rating
3.2
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
67
4 Stars
25
3 Stars
14
2 Stars
11
1 Star
55
60%of customers recommend this product.
(
76 out of
126)
Customer Reviews for Hot Wheels - 4-Loop Crash-Out Track Set
Customer Rating
1
Least played with set
on October 5, 2025
Posted by: BH29
from Colorado
My son got this last Christmas. Only one of his hundred+ cars make it through the track. I am unable to find an exit option from the set to connect to other sets. It only has the entry.
No, I would not recommend this to a friend.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Frustrating without extra cars
on November 29, 2025
Posted by: CandyM
No other Hotwheels cars work with this set. It’s frustrating to have set where the focus is to ‘crash’ and no standard cars can make it through the entire track.
Response from Mattel ShopBy Mattel Consumer Services, December 1, 2025
We're sorry to hear about your disappointment. Don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues.
Written by a customer while visiting Mattel Shop
Customer Rating
1
No good
on December 1, 2025
Posted by: DebCHa
The cars don’t work. I’ve tried about 70 cars and they won’t go around the rotation.
Response from Mattel ShopBy Consumer Services, December 2, 2025
We're so sorry to hear that! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Don’t waste your money
on December 4, 2025
Posted by: Tiredofthisbs
from Westchester, NY
I bought it a month ago for my son’s late November birthday and it didn’t even last until Christmas. The original car worked at first and we found 2 other of the 60 or so cars we have that would also run the whole track but soon none would work. My theory is once the batteries start losing the first tiny ounce of power then the cars don’t get the speed they need at the launch. Big design flaw!! Very sad waste of plastic :(
No, I would not recommend this to a friend.
Response from Mattel ShopBy Jesse, December 5, 2025
We are sorry to hear about your disappointing experience. Please give us a call for help at 1-800-524-8697, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Disappointing
on December 25, 2025
Posted by: Disappointedmomma62
from Belton tx
We've had this less than a week and the cars will not make through the full track. I'm very disappointed in this product. They over produced and under delivered on this product.
Dont waste your money
Dont waste your money
No, I would not recommend this to a friend.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Not even the car it comes with gets through a loop
on December 26, 2025
Posted by: GrumpyDad
Brand new track, new batteries, not even the car it comes with makes it through the first loop. This seems to be a common issue from other comments and reviews as well.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Will not make with through the loops
on December 26, 2025
Posted by: Tarbox
from Hampton, NH
Brand new, Christmas gift for son, new batteries, will not complete the cycle. Awful. He is crushed. How this is sold is beyond me with so many having the same problem.
No, I would not recommend this to a friend.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Not enough power for complexity of the track
on December 26, 2025
Posted by: Parent with regret
from Grimes, Iowa
I was very disappointed when we got the track all set up, ready for car crashing action, only to find out that not even the car that came with it will make it through the track. It barley makes it through the 2nd loop before losing all momentum. I would have gotten my son something different for Christmas had I been diligent to read the reviews.
The fact that this made it to market and then stayed on the market is astounding to me. It looks cool, the concept is cool, but functionality is atrocious. If I could give less than one star I would. I have a very disappointed son - what seemed like an awesome Christmas gift turned out to be a complete dud.
No, I would not recommend this to a friend.
Written by a customer while visiting Mattel Shop