Customer reviews from Mattel Shop
Hot Wheels - 4-Loop Crash-Out Track Set
Average customer rating
3.2
(172 Reviews)
Rating breakdown 172 reviews
5 Stars
67
4 Stars
25
3 Stars
14
2 Stars
11
1 Star
55
60%of customers recommend this product.
(
76 out of
126)
Customer Reviews for Hot Wheels - 4-Loop Crash-Out Track Set
Customer Rating
3
Does not function consistently!!!!!
on January 18, 2025
Posted by: Disappointed father
Just bought for my 5 year old. So far just like others have stated, most cars don't make a full loop. Very disappointing. Quality of products have declined significantly over the past 2 years. So far for our purchases this isn't the only track that does not function well. All tracks that we have function poorly.
Response from Mattel ShopBy Consumer Services, January 19, 2025
We're so sorry to hear about the disappointing experience you've had with your latest Hot Wheels purchases. We stand behind our products and would like the chance to assist. Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Does not work as advertised
on January 27, 2025
Posted by: Luke22
Cars do not make the loop. We have gone through many many cars even the ones that came with system. Even with new batteries and all.
Response from Mattel ShopBy Mattel Consumer Services, January 28, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting Mattel Shop
Customer Rating
1
DO NOT BUY
on February 1, 2025
Posted by: Tabby8
from Houston, tx
It is awful that Mattel does not stand behind there products. My son wanted this track as a Christmas present, it works great with the one car it comes it, but so far spent $50 on multiple packs of Trackmaster cars that were recommended to work in Q and A, and none work, even one that is identical to the car it came with. This track is absolute garbage.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, February 3, 2025
We're so sorry to hear that! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting Mattel Shop
Customer Rating
1
There are no cars that work on these tracks BOOO
on February 8, 2025
Posted by: Fedup1968
The car that came with the set does NOT make it through the first loop. We put in 3 sets of new batteries. None of the Hot Wheels we own work on this track!
Which specific cars work on this track. Or please me ones that DO
Which specific cars work on this track. Or please me ones that DO
Response from Mattel ShopBy Consumer Services, Mattel, February 10, 2025
We are sorry to hear about your disappointing experience. Please give us a call for help at 1-800-432-5437, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop
Customer Rating
1
4 garbage
on February 17, 2025
Posted by: Mndelta25
from Minnesota
Like nearly everybody has said, this track is garbage. We have about three cars out of hundreds that will get around some of the time. Very disappointing for the price point.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, February 18, 2025
We can understand your frustration. You may contact our Consumer Services team by phone at 1-800-524-8697. They're available Monday - Friday, between 9am-6pm EST. Or you can contact us here: https://creations.mattel.com/pages/contact-us#contact-form If you're located internationally, tap here: https://consumersupport.mattel.com/mattelsupport/s/create-case
Written by a customer while visiting Mattel Shop
Customer Rating
1
Worst track to purchase
on March 31, 2025
Posted by: PAlex
from Elizabethtown KY
Only works with very specific cars. So far we have only been able to use the one car it came with and one car we have (which only works part of the time).
Response from Mattel ShopBy Mattel Consumer Services, April 1, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday-Friday, 9am-6pm EST
Written by a customer while visiting Mattel Shop
Customer Rating
1
Disappointed and frustrated
on June 7, 2025
Posted by: Gina976
from Monroeville, Pennsylvania
This was a 3rd birthday gift for my son. He loves to play with it, but it’s very frustrating because not once has any car gotten through the whole track, including the car that came with it. Normally, we won’t even get the car to go from the launch area the whole way to the top. They hit the green track and fall off. I even went on a best for loops and track car buying spree. It doesn’t matter what car it is, it doesn’t work.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Mattel Consumer Services, June 9, 2025
We're sorry to hear this. Don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you experience any quality issues.
Written by a customer while visiting Mattel Shop
Customer Rating
1
Worked for a few minutes then stopped
on July 30, 2025
Posted by: Musicchick00
from PA
My son got this for Christmas 2024. It worked for about an hour. Only the car that came with it worked. Then even the car that came with it stopped going around the loops. We replaced the batteries. Still no. We have a very disappointed toddler.
No, I would not recommend this to a friend.
Response from Mattel ShopBy Consumer Services, Mattel, July 31, 2025
We are sorry to hear about your disappointing experience. Please give us a call for help at 1-800-432-5437, Monday-Friday from 9am-6pm ET.
Written by a customer while visiting Mattel Shop