Customer reviews from shop.mattel.com / fisher-price.mattel.com
Hot Wheels - 4-Loop Crash-Out Track Set
Average customer rating
3.5
(148 Reviews)
Rating breakdown 148 reviews
5 Stars
66
4 Stars
25
3 Stars
13
2 Stars
11
1 Star
33
69%of customers recommend this product.
(
76 out of
110)
Customer Reviews for Hot Wheels - 4-Loop Crash-Out Track Set
Customer Rating
1
This Track Doesn't Work
on January 11, 2025
Posted by: Bboh
from Ohio
Can't find any cars that will work on the track. We have tried multiple styles and packs. Nothing makes it around the track. Kind of a terrible design if the product doesn't work...I wonder what cars they tested this with?
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, January 13, 2025
Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Don't buy
on January 12, 2025
Posted by: FrustratedDad1
from Australia
Bought this for my son and it worked for a couple of days with the car that came with it, now not even that car works. Have tried many different cars, even ones that are suggested on here and nothing else works. Waste of money and lack of customer service had lead me to never purchasing tracks like this again. You dropped the ball Mattel
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, January 13, 2025
We apologize for the frustration that this has caused! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
The car doesn't go through all the loops
on January 13, 2025
Posted by: ashxz
from Vantaa, Finland
We bought this toy as a Christmas present for our child, who had eagerly waited for it for two months. Unfortunately, it only worked for about 10 minutes before the cars stopped completing the entire track. Initially, we suspected an issue with the batteries, even though we were using brand-new ones from a well-known, reputable brand. We replaced them with another set of fresh, high-quality batteries, but the problem persisted.
We tried around 20 different Hot Wheels cars and even measured the current at the battery pack, which remained stable at over 6V, as expected. This leads us to believe that the issue lies with the motor or the internal mechanism, which appears to be poorly designed or made with subpar materials.
Given the high price of this toy, we expected much better quality. Unfortunately, this experience has left us extremely disappointed with the Hot Wheels brand.
We tried around 20 different Hot Wheels cars and even measured the current at the battery pack, which remained stable at over 6V, as expected. This leads us to believe that the issue lies with the motor or the internal mechanism, which appears to be poorly designed or made with subpar materials.
Given the high price of this toy, we expected much better quality. Unfortunately, this experience has left us extremely disappointed with the Hot Wheels brand.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, January 14, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Horrible toy don't buy it!
on January 14, 2025
Posted by: Hottwheelmom
Bought this for Christmas for my son and none of the cars it came with will even make the 1st loop, seems impossible that it would or could even make the 4loops, bought multiple different 1:64 cars and track cars and even hott wheel cars and none of them can make it around the first or second loop. This is the worst toy for hott wheels. Too many loops, and the rotary isn't strong enough to project the cars fast enough to make all these loops even the first one is troubling to the point where this toy is trash. If u want a hott wheels track better to get one that doesn't have loops like this or only has one because this is a waste of ur money. Now I'm out the money and have all these cars that don't work for it. It's trash!
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, January 15, 2025
We're sorry to hear this. Please don't hesitate to reach out to our Customer Service Team at 800-524-8697, Mon.- Fri., 9am - 6pm EST if you ever experience any quality issues.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
2
Disappointed
on January 18, 2025
Posted by: Crystal26
from Fairhaven, MA
I bought this for Christmas for my boys who love cars and tracks. Easy assembly. 4 D batteries isn't the best. It worked for the car that came with it and that's it. After a couple hours and a whole bunch of cars later it stopped working and maybe 2 cars out of all their cars works. So I bought "track cars" but they didnt work either. Now not even the car that came with it works. I have to figure out how to take it apart because I am returning it but can't do so assembled. My boys and I are so disappointed! I wish I read the reviews before buying this!
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, January 18, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
3
Does not function consistently!!!!!
on January 18, 2025
Posted by: Disappointed father
Just bought for my 5 year old. So far just like others have stated, most cars don't make a full loop. Very disappointing. Quality of products have declined significantly over the past 2 years. So far for our purchases this isn't the only track that does not function well. All tracks that we have function poorly.
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, January 19, 2025
We're so sorry to hear about the disappointing experience you've had with your latest Hot Wheels purchases. We stand behind our products and would like the chance to assist. Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
Does not work as advertised
on January 27, 2025
Posted by: Luke22
Cars do not make the loop. We have gone through many many cars even the ones that came with system. Even with new batteries and all.
Response from shop.mattel.com / fisher-price.mattel.comBy Mattel Consumer Services, January 28, 2025
Sorry to hear this! For assistance, please contact our Consumer Services team. They can be reached by phone at 1-800-524-8697 and are available Monday - Friday, between 9a.m. – 6p.m. EST.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com
Customer Rating
1
DO NOT BUY
on February 1, 2025
Posted by: Tabby8
from Houston, tx
It is awful that Mattel does not stand behind there products. My son wanted this track as a Christmas present, it works great with the one car it comes it, but so far spent $50 on multiple packs of Trackmaster cars that were recommended to work in Q and A, and none work, even one that is identical to the car it came with. This track is absolute garbage.
No, I would not recommend this to a friend.
Response from shop.mattel.com / fisher-price.mattel.comBy Consumer Services, February 3, 2025
We're so sorry to hear that! Please give Consumer Support a call at 800-524-8697 Mon.-Fri., 9am-6pm ET for help.
Written by a customer while visiting shop.mattel.com / fisher-price.mattel.com