Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,503 Reviews)
Rating breakdown 1,503 reviews
5 Stars
1,207
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,141 out of
1,241)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
5
Amazing!
on December 26, 2023
Posted by: Kaypro33
from Indianapolis, IN
I got this as a gift for Christmas after having a Keurig for years. I’m blown away at how good the coffee is in the Nespresso machine. I will never use a Keurig again. I’ve never had a better tasting cup of coffee. YUM! Happy to be a Nespresso owner ☺️
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact and taste great
on December 26, 2023
Posted by: Leedynasty
from McLean Va
[This review was collected as part of a promotion.] The little machine makes good coffee. I get to try different flavors and puts a good foam on top. Only problem is controlling the coffee consumption. It’s a little too easy to drink the coffee
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaks like crazy! Overpriced coffee pods!!
on January 17, 2024
Posted by: Thetruth
from Denver
I received this machine for my birthday and have been using it for 2 weeks now. Each day I come to a new puddle of water all over my counter leaking from the machine. The coffee is good, but very expensive so it adds up if you drink one cup or more a day. The leak seems to be a common problem with these so it’s crazy they haven’t figured it out. Not to mention if the price of the pods weren’t over a dollar each it would be more appealing. I’m glad I got it as a gift and didn’t pay for it because the whole thing is quite a hassle. From not being able to buy the pods in stores, to the leaking, the not being able to get bigger than a 7.7 oz cup of coffee. Pretty wild business model if you ask me. Nespresso could do better for sure
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, January 18, 2024
Thank you for your review, David. This is disappointing to hear, especially as this was a birthday gift. We stand behind our brand, so we're here to help. Please call us directly, 800.562.1465, 24/7, at your convenience. A machine expert will be happy to troubleshoot over the phone and we're confident will come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee but didn't last
on February 17, 2024
Posted by: jtc
Worked well for about 9 months but now will not read the barcode. I have descaled, rinsed, scrubbed, and tried all the other suggestions and it still does't work. I would not recommend this machine. It's feels flimsy compared to our original Vertuo (that is still working after 2 years).
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Leaking
on February 18, 2024
Posted by: ZS39
from Overland Park, KS
coffee machine machine leaking coffee into capsule box in just 2 months of use
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, February 20, 2024
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty, and we provide lifetime troubleshooting support. We are happy to see you were able to successfully troubleshoot the leaking issue with a Machine Specialist and received a replacement sleeve. If you still need assistance with your VertuoPop+ or continue to experience any leaking, please do not hesitate to contact us at 800-562-1465. We are available 24 hours a day, 7 days a week. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Adorable
on April 24, 2024
Posted by: padysly
from Tucson, Arizona
[This review was collected as part of a promotion.] I bought this a month ago and its beautiful, smaller than i thought it would be.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Fast
on May 4, 2024
Posted by: carcat22
from Albuquerque NM
[This review was collected as part of a promotion.] Works great coffee always tastes great. Coffee comes out nice and hot.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Gift!
on May 13, 2024
Posted by: M
[This review was collected as part of a promotion.] I bought this for my mom as a Mother's Day Gift. It is the perfect size for her. It fits neatly under her cabinet and is easy to use. She is loving the sample pack that came with it.
Written by a customer while visiting Nespresso USA