Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,503 Reviews)
Rating breakdown 1,503 reviews
5 Stars
1,207
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,141 out of
1,241)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
2
Jury still out
on November 12, 2024
Posted by: EstherS
from Belmar, NJ
Just got my Pop model yesterday and was anxiously waiting as my old machine died and leaked all over. Disappointed the water tank did not swivel but liked the quality of the water tank. Extremely disappointed in the temperature of my cup of coffee this morning when I used it for the first time. I still had to heat it more in my microwave for 30 seconds. Other reviews mentioned it was loud. Boy they were not kidding. What is wrong with your engineering department that they can’t design a coffee maker that does not sound like you are at the Indy 500? For the investment consumers make in the cost of the capsules we are entitled and expect a quality coffee maker. Nespresso, you can do better and owe it to your consumers to do better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, November 13, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Machine stopped working after 2 days
on November 16, 2024
Posted by: DanieElle
from Seattle, WA
My machine stopped working after 2 days. I was able to get the machine up and running, connected to WiFi and poured a few cups of coffee. The following day, my machine would not turn on, despite trying multiple outlets for power sources. Very disappointed. I spent a lot of money on a machine for it to malfunction so quickly.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, November 18, 2024
Thank you for your review. We are dismayed to learn that your Vertuo Pop+ machine didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting. We offer repair & replacement options via our Assistance Service Program. Please do not hesitate to contact us, our Machine Experts would be please to assist you via our toll-free number 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Disappointing
on November 6, 2024
Posted by: KB
from TN
We took a chance on the Vertuo Pop Plus and are returning it. We wanted something smaller and wanted to try some of the larger pods. 1. It is super noisy. If you live in close quarters it is noisy enough to wake others up in the morning. 2. It's hard to close and just feels overall cheap. Our older model is much better quality, not as noisy, and easier to open close / use. 3. It's not as frothy as our older model. A personal preference, but a big minus for us. 4. The coffee didn't feel overheated temperature wise, but it smelled and tasted overheated. For reference, exact same pods used in the older machine the same day, so definitely a machine issue vs a pod issue. Just some things to consider if you're looking for a smaller machine; this one may not be it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Chloe H., Customer Service, November 7, 2024
Thank you for your review. We’re disappointed to learn you're not enjoying the Vertuo Pop and we'll be happy to assist. Please kindly be advised that your machine comes with at least a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
footprint is too large
on November 8, 2024
Posted by: ddnyc
from nyc
the water tank on the side is a deal break for me, it doubles foot print and prevents this machine from being the space saver it claims to be. I really want a vertuo machine, but may have to go with the orginal capsules
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, November 9, 2024
Thank you for your feedback. We regret to learn that our Vertuo Pop Plus did not meet your expectations. We are here to assist and would like to suggest our VertuoPlus, which features an adjustable water tank option, or our Vertuo Next machine, with the water tank positioned at the back.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
The VertuoPlus is more comparable in size, measuring W 8.7 in, H 12.7 in, and D 12.8 in, while the Vertuo Next may be slightly larger than expected, with dimensions of W 5.5 in, H 12.4 in, and D 16.8 in.
We trust that this information will assist you in selecting your new machine. If you have any further questions, we're happy to help! Please do not hesitate to contact us through our toll-free number, 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointed
on May 28, 2024
Posted by: Coffee Lover
from Los Angeles
I bought this machine last week and planned to replace it with an older model of the Vertuo that I have. The reason I wanted the Pop Plus was because it brews more sizes like alto/XL, and my current Vertuo only brews four cup sizes. I have use it every day since I purchased it. So far compared to my older model this machine seems more cheaply made. I struggle with close and lock feature each time. Every time I close it down it seems like its not locked in placed and you have to fiddle with it to be sure. The plastic used here just seems cheaper while my older model had a sturdy locking system. Secondly, when I brew coffee this machine seems to produce triple the amount of foam then my other machine when brewing so your left with less coffee and more foam. I am good with an inch or so of foam but this more than half the cup. I have stir each cup to settle the foam which is annoying when I am in a rush in the mornings. Lastly and most important the machine spout is set so low you cant fix your alto (nespresso cup) or a taller cup under the spout! Why oh why if its suppose to brew even larger sizes than my other machine is the spout set to low on this machine. My other machine only brewed up to 7.7 oz and there was still plenty of room to place a large cup underneath. It is so inconvenient and annoying that I have to use two cup when it is process of brewing and then transfer the two cups it brewed into one large cup simply because the spout is set too low to fix my tall cup under it! I regret buying this machine, and having two large sizes to brew was not worth the inconvenience of the short spout and my current nespresso cups not fitting underneath.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, May 30, 2024
Thank you for your review, and we appreciate your feedback. We recommend propping the Vertuo Pop on something like our capsule drawer for and easier fit with larger mugs. If you still need assistance with your Vertuo Pop machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Really loud
on November 5, 2024
Posted by: Britt24
from Orange Beach, AL
Love the size, but is it normal for it to sound like a jet engine is taking off? This is my first Nespresso purchase and the coffee and expresso are great it is just so loud!
I would recommend this to a friend!
Response from Nespresso USABy Allison, Customer Service, November 6, 2024
Thank you for your review. Noise during the brewing process is very normal, especially at first. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on January 25, 2025
Posted by: Nickmat
from New York
I got this for my bday. Coffee is cold, machine is constantly needing to be cleaned and descaled and STILL doesn’t work so annoying!!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback, Nicole. We’re disappointed to learn your Vertuo Next is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Big disappointment
on January 28, 2025
Posted by: mheyde
from boston, MA
After a year, it just doesn't work. I have tried everything. It sounds like it will start working, but then the cup on the button turns red. My son has this model, too, and he ran into the same problem. These are to expensive to only last a year. I would not recommend this model. I have a different model at home, and it still works great.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., January 29, 2025
Thank you for your review, Michele. We're certainly disappointed to hear this and we hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA