Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,502 Reviews)
Rating breakdown 1,502 reviews
5 Stars
1,208
4 Stars
179
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,204 out of
1,305)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
1
Good for about a year
on March 15, 2025
Posted by: tradosaurus
Lasted about a year. Another Vertuo machine I owned crapped out in a year. Never again. Junk
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do Not Buy This!
on January 31, 2025
Posted by: Cresta
from Mn
I have bought 2 different machines and both of them quite working a year after I bought it. It doesn't heat anymore and water is pouring out the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
1
breaks very easily, won’t replace
on November 11, 2023
Posted by: echoel
don’t waste your money on this stingey ghetto company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality.
on February 3, 2025
Posted by: Sss5
I bought this machine 2 months ago after my previous machine of 2 years broke. After only 2 months this machine broke. I brewed a double espresso and the entire espresso brewed out of the bottom of the machine and right next to the cord causing a major electrical safety hazard. This machine also feels much cheaper than the previous machine I had. Would not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice machine
on April 7, 2023
Posted by: Jimharry127
from Greece
I bought in November no issues, its a small machine that goes perfectly in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Compact and sleek, great for a smaller place!
on April 26, 2023
Posted by: Jay
from Coronado, Ca
[This review was collected as part of a promotion.] I bought this a couple weeks ago for a smaller kitchen with lower cabinets. Fits great in the space. Only very slight downfall is that the bottom needs more nonslip. The coffee maker moves around a bit when you go to open it.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works great
on July 16, 2023
Posted by: Scott
from Boston
[This review was collected as part of a promotion.] Bought this to replace my Vertuo line that I had for several years. This brews more sizes and works great.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
3
Inconsistent
on February 22, 2024
Posted by: Luzbel
from SoCal
Bought this machine because I wanted to have more size options compared to my citiz. Coffee is good and it’s very compact. Was pretty hesitant to buy a vertuo since most reviews were iffy, but I finally pulled the trigger. At first it was awesome, but after 1 week I figured out that every time I load it I have to be careful closing it or else once I start the machine and it shakes and make a louder than usual noise I know the coffee is going inside the capsule receptor instead of my cup, hence wasting coffee. I would say no matter how careful I am loading the capsule, 1 in 5 cups ends up wasted.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 24, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working as expected and appreciate the opportunity to assist you. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA