Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,502 Reviews)
Rating breakdown 1,502 reviews
5 Stars
1,208
4 Stars
179
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,204 out of
1,305)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
1
Avoid
on April 10, 2023
Posted by: Drew
from Ohio
I expected better quality from this brand. Coffee is too watery and crème is nonexistent in this model. Skip the Pop and Next models and go with their higher end line. I’ll be returning this and just buying another Plus.
No, I would not recommend this to a friend.
Response from Nespresso USABy Beth P., Customer Service , April 12, 2023
Thank you for reviewing your Vertuo Pop. We're sorry that you were disappointed with the coffee. If you would like to troubleshoot the issue with our machine experts please don't hesitate to call us at 1-800-562-1465. We will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Wonderful coffee and love the Blue Bottle collab!
on July 15, 2025
Posted by: the2ba4ever
from Somerset, PA
[This review was collected as part of a promotion.] I've been using a Nespresso Vertuo machine for years. I personally have two favorite coffee brands: Nespresso and Blue Bottle Coffee. As soon as the Nespresso X Blue Bottle Coffee collaboration machine was released, I knew I had to order one (even though my current machine was still functioning perfectly...please don't tell my wife)!
The two main things I love about my Vertuo machine are the number of available sizes of capsules and how quickly I can make a cup of coffee. Sometimes I just want a quick pick-me-up, so I pop in an espresso capsule. While other times, I have a long meeting and I need a lot of coffee, so I'll pop in a mug, alto, or carafe capsule.
The maintenance and upkeep of the machine are also quite easy, which is another great selling point. I've been using instant/individual cup coffee machines for decades and I'm so glad that I finally landed on Nespresso! While other machines produce sad, watered-down coffee, Nespresso machines always produce a tasteful, wonderful cup of coffee! I'm a bit of a super-fan of Nespresso, but please believe me when I type that Nespresso coffee is some of the best coffee I've ever tasted...and I literally own and use every method of brewing coffee!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointing
on September 18, 2025
Posted by: LynneC
from Lincoln, NE
Light usage but only lasted 5 months. It just stopped. We couldn't even get it to run long enough to descale. It was disappointing since it's not exactly an inexpensive machine. I should have stuck to Keurig.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 19, 2025
Thank you for your review, Lynne. All machines are covered by at least a one-year warranty and we are always here to help. Please call us to speak with a machine expert. We are available 24 hours a day, 7 days a week at 800-562-1465.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact and colorful!
on April 4, 2023
Posted by: Ma_santi
from Dallas, TX
[This review was collected as part of a promotion.] Love how compact this machine is. Perfect for smaller areas, specially for those with smaller kitchens. And the pop of color makes it so cute. I think this would be a great for the college student. Small but mighty!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
A coffee novice!
on July 11, 2025
Posted by: Nessa K
from Northern American Midwest
I lived over five decades as a non-coffee drinker, keeping a coffee maker on hand for my guests.
I recently acquired a taste for espresso in drinks and various recipes. This machine allows me to make espresso for me and allows coffee-dependent guests to get their "fix" of whatever drink they prefer. Easy to use. Everyone seems to love how they taste.
Overall, very happy - although I received it as a gift, and the color is most definitely not what I would have selected!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for college!
on August 26, 2025
Posted by: avab27
from New York
This coffee machine is perfect for a college dorm if you are not a fan of dining hall coffee and do not want to be wasting your money on overpriced coffee! I would totally recommend!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
9
on July 13, 2024
Posted by: Anna
from Ireland
I recently purchased this machine as I just loved the colour I already own a machine.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review, Anna. We are sorry to learn that the Vertuo Pop+ did not meet your expectations. We have now documented your feedback regarding this machine, and forwarded it on to the appropriate teams here for review. This machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you are within the 30 day return policy, we invite you to reach out and arrange a return via our toll-free number at 877-964-6290. We would also be happy to assist by reviewing any machine issues. We hope to hear from you soon, so that we may provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on January 25, 2025
Posted by: Bobby
Turned my coffee into mud. Would rather use a can and a campfire.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA