Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,502 Reviews)
Rating breakdown 1,502 reviews
5 Stars
1,208
4 Stars
179
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,204 out of
1,305)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
1
If only if worked as good as it looks
on January 8, 2025
Posted by: Bud
from Indiana
Received this as a gift and I am very disappointed. It only works when it wants to. I have to open and close the lid over and over again and it may or may not work. Tried changing pods which didn't help. The majority of the time I just resort to making a cup of instant coffee. No one needs this kind of frustration first thing in the morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tank doean't swivel
on November 22, 2024
Posted by: Bob
from Los Angeles
The coffee is fine and the POP is attractive but, far from being the smallest footprint, the water tank is NOT movable, so it takes up more space and is awkward. You should note that on the description as the videos of the swiveling tank are a sales point for the Next. The POP tank doesn't swivel.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, delicious and exceptional
on April 3, 2023
Posted by: Hellokimberlyrose
from Beaumont, CA
[This review was collected as part of a promotion.] I am a huge fan of the Nespresso brand! I’ve been drinking it daily for years. I received the Nespresso Vertuo Pop+ and let me tell you. It’s amazing!!! The flavor is robust and smooth! It’s just as powerful and flavorful as my larger Vertuo machine! I made my family a latte and they were all in love with the flavor!!! My sisters are going to buy one for themselves too! You can’t beat the price, taste and size of this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Quality
on November 16, 2023
Posted by: Natalia
from Connecticut
Liked the coffee and the compact size. But the machine stopped working after three month. Cleaning and descaling did not help. The Nespresso Help Line was not very helpful either. DO NOT buy this machine, You will be disappointed.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, CRC, November 17, 2023
Thank you for your review. We stand behind our brand and our products. If the service you received was not in line with your expectations, we urge you to call back, 800.562.1465, as your satisfaction is our highest priority. We look forward to assisting you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
buy an other
on November 18, 2023
Posted by: isa3162
from new mexico
i bought the machine on September on November it was broken I cleaned it descaling nespresso solution it but it s dead.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, November 20, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Vertuo Pop machine. This model comes with a one-year warranty covered through Nespresso and we provide lifetime troubleshooting support. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. We feel confident we can help resolve this issue.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Just terrible
on January 31, 2024
Posted by: wlesper1225
from dagsboro delaeware
Have had this since November (2 Months) It is too loud, keeps going red , leaks coffee through back and not making coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Relations, February 1, 2024
Thank you for your review. We understand you're disappointed with your Vertuo Pop+ and can assure you, we're here to address your concerns. Call 800.562.1465 and a machine expert will best assist you. We're here 24/7 for your convenience and look forward to coming to a resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for marriage health
on August 6, 2024
Posted by: Silbert
from Los Angeles
[This review was collected as part of a promotion.] The daughter got a Nespresso for her apartment. My wife watched as a roommate made a cup. It looked and smelled wonderful.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
We then visited the Nespresso store and purchased a unit. I’ve been making my better half soy lattes with it ever since. She is so happy.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great for the office.
on May 13, 2025
Posted by: Lil34
from California
[This review was collected as part of a promotion.] Fantastic little machine. Great for office desk space. Easy to use. Also makes me very popular at work lol.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA