Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,497 Reviews)
Rating breakdown 1,497 reviews
5 Stars
1,205
4 Stars
177
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,199 out of
1,300)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
1
Not a good experience
on June 18, 2023
Posted by: LC79
from NY
I switched from the vertio next deluxe to this and it’s HORRIBLE! It is not only loud by the carafe doesn’t fit under the spout! They had to send a replacement because the first one arrived used and now sending this one back as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are disappointed to learn that the dimensions of the Vertuo Pop+ did not meet your expectations. If you have any additional questions about this, or our other Vertuo machines, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Consistently malfunctioning. Now broken.
on December 17, 2024
Posted by: AP1028
from Staten Island, NY
I bought this model in September when my Vertuo Next finally kicked the bucket. I have had nothing but problems and malfunctions with the Vertuo Pop. I do a clean cycle once a week and it still has residue that makes it stick and not brew my coffee. It's made of plastic and the metal spring that makes the bars empty the pod after use broke off. It is very poorly made.
No, I would not recommend this to a friend.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. We are happy to see you were able to speak with a machine expert. If you still need assistance with your machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Chose a Different Machine
on January 6, 2025
Posted by: lb795
from Rochester, NY
We bought this a few weeks ago after having the Vertuo Plus for years. We loved the Vertuo Plus and used it daily for 5 years before it started having issues on and off, thought it never stopped working. The Vertuo Pop is not only considerably louder, it is having issues turning on when a new pod is inserted for brewing only a week out of the box. While I understand that the machine is meant to take up less counter space, it doesn't consume that much less space, the compartment for discarded pods is less than half the size, and the way that it comes out of the machine means that it can't even be completely full before it has to be emptied if you don't want to deal with a cascade of pods. I have no idea how this machine is rated so highly, I would never suggest it over the other options, except that it can brew the larger sized pods.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 8, 2025
Thank you for your review and detailed feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Vertuo Pop+ comes with a one-year warranty and a lifetime of troubleshooting assistance. Please contact us at 1-800-562-1465 at your earliest opportunity so we can assist you with resolving your machine issue. We have return and exchange options within 30 days of your purchase from us if you would like to consider a different model that meets your needs. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great bundle and yummy coffee
on October 12, 2025
Posted by: SlimAbi
from Dallas, Tx
This machine is so amazing and the Samra Origins coffee pods taste soooo good! It’s so easy to use and it doesn’t take that much space. 10/10 would recommend.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
AMAZING MACHINE!
on April 8, 2023
Posted by: Kristen
from Knoxville, TN
[This review was collected as part of a promotion.] The Vertuo Pop+ is an amazing little machine and produces great quality coffee at home. This machine is perfect for people like me with limited counter space because it is a smaller machine and doesn’t take up much room. I found it very easy to use and the app feature is very convenient too! I also love all the fun color options for this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
If only if worked as good as it looks
on January 8, 2025
Posted by: Bud
from Indiana
Received this as a gift and I am very disappointed. It only works when it wants to. I have to open and close the lid over and over again and it may or may not work. Tried changing pods which didn't help. The majority of the time I just resort to making a cup of instant coffee. No one needs this kind of frustration first thing in the morning!
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, January 9, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Tank doean't swivel
on November 22, 2024
Posted by: Bob
from Los Angeles
The coffee is fine and the POP is attractive but, far from being the smallest footprint, the water tank is NOT movable, so it takes up more space and is awkward. You should note that on the description as the videos of the swiveling tank are a sales point for the Next. The POP tank doesn't swivel.
Response from Nespresso USABy Tara B, November 23, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ machine didn’t meet your expectations. Thank you for taking the time to share your experience with us, so we may improve upon our products. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562—1465. Please do not hesitate to contact us. We’re available 24 hours a day 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Compact, delicious and exceptional
on April 3, 2023
Posted by: Hellokimberlyrose
from Beaumont, CA
[This review was collected as part of a promotion.] I am a huge fan of the Nespresso brand! I’ve been drinking it daily for years. I received the Nespresso Vertuo Pop+ and let me tell you. It’s amazing!!! The flavor is robust and smooth! It’s just as powerful and flavorful as my larger Vertuo machine! I made my family a latte and they were all in love with the flavor!!! My sisters are going to buy one for themselves too! You can’t beat the price, taste and size of this machine!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA