Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,497 Reviews)
Rating breakdown 1,497 reviews
5 Stars
1,205
4 Stars
177
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,199 out of
1,300)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
1
Good coffee, bad machine
on November 21, 2024
Posted by: Sandy
from New York
I don’t know where to start, but I’mma keep it simple. I was so happy that I taste a cup of coffee from this machine and it was so good so I had to get one. I had it for a couple of months I was sick I couldn’t use it And when I finally opened it up, it was used it didn’t work. I had to clean it then it finally worked. Every time I use it, I have to clean it before I brew the coffee because it won’t work One day it made a loud noise. I thought it was gonna explode.
I don’t recommend this machine Nespresso you could do better.
I don’t recommend this machine Nespresso you could do better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 3, 2024
Thank you for your review, Sandra. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All Nespresso machines are covered with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please call us to speak with our Machine Expert to arrange next steps. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 11, 2024
Posted by: Covfefe
from TX
I just bought this machine after my Vertuo Next stopped working and I decided to forgo sending it back in to most likely never get repaired. I purchase this machine due to its smaller size and ability to make larger sizes of coffee than my old Next. This machine is a disappointment in quality. It does not have the same quality aesthetic as my chrome Next, it has plastic parts where my Next had metal and it is so loud when making coffee! My husband said it sounds like a lawn trimmer. Despite this, the coffee it brewed was good and hot. However, I am going to return this machine due to its overall aesthetic and part concerns so that I can buy either a more basic model and forgo the larger size pod capability :( or splurge on the Latissima. My concern with the Latissma is that I can see it has the same locking mechanism as the Next which was always difficult to shut, it has plastic vs metal parts that I saw in the online video, and people say the milk froth isn’t hot enough. Also, I’m concerned these newer models are not going to last if they have cheapened their manufacturing like so many companies have done post COVID due to supply chain issues, inflation, freight and labor cost increases. It’s an unfortunate time we live in right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 13, 2024
Thank you for your review. We are disappointed to learn you have experienced issues with your recent Vertuo Pop+ machine purchase. We understand your desire to have a Nespresso machine that can brew larger capsules like Cold Brew and Alto capsules in a color and style you prefer. Our machines come with a 30-day return and exchange policy as well as a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Coffee Specialist as soon as is convenient for you within 30 days of your purchase. We are confident we will find a Nespresso model that meets all your needs. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Save your money and buy the bigger one instead
on November 15, 2025
Posted by: Carey
So I would recommend saving your money and buying the bigger machine. This one is poorly designed. Coffee catchers under the pod dispenser and spills everything I clean it. Finicky in general. I loved my bigger one though.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Modern and cute!
on November 22, 2025
Posted by: None
from Seattle
We are very pleased with this machine. It has effectively repaced our antique Italian espresso machine, which makes fa bulous espresso but is a hassle to use, The coffee varieties are an added bonus, as we don't have to figure out the various quirks of grinds, water temperatures, etc. it is small, convenient, and attractive. All good!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Terrible experience
on September 30, 2025
Posted by: Clinton70
from Atlanta GA
I bought this machine in July 2025.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
It has been a nightmare. It only brews about 1/2 to 2/3 a cup before blinking red. I have run every diagnostic on Nespresso site and watched every relevant Youtube video trying to trouble shoot. Now it is leaking from underneath. A puddle accumulates on the counter every time I try to brew a cup of coffee. I wish I could post photos and videos to demonstrate what we are dealing with when try to make coffee.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., October 1, 2025
Thank you for your review, Clint. We hope you know that we're always here to help. All machines are covered by at least a one-year warranty and a lifetime of comprehensive troubleshooting. Please call us at 800-562-1465 where we are available 24 hours a day, 7 days a week to speak with a machine expert.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty!
on April 4, 2023
Posted by: Joc3
from Boston, MA
[This review was collected as part of a promotion.] I live in a small apartment and have very limited counter space. I love the Nespresso machines but it seems like most of them take up a lot of space. This machine has solved that issue! Love the size and it definitely does not lack power! I love that I can make an espresso shot, double espresso, regular cup of coffee or iced coffee from this one machine. The water tank is easy to refill and is good for a couple cups of coffee before you have to refill it. I only drink one coffee per day so this is perfect for me. If you are looking for great tasting espresso/coffee and don’t have a ton of counter space you can’t go wrong with this machine! Very satisfied!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Poor design and very LOUD
on September 3, 2025
Posted by: bam
I have 2 machines, the Vertuo, and this Pop+. Pop+ makes great coffee like other, but it is VERY loud for being a smaller machine. Additionally, it only fits small coffee cups; and the holder/drip plate for the cups only is not functional It is only large enough if the bottom of the typical coffee cup is tapered to a narrower bottom. Really poor design. My wife got this as a gift for use in my office and it is way too loud! I go back to the kitchen to use the other Vertuo machine. Only reason not 1 star is the coffee is good.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katy R., September 4, 2025
Thank you for your review, Robert. We expect your Nespresso experience to be seamless and gratifying. The pump in your new Vertuo Pop+ should produce less noise over time. The ideal surface for the machine should be solid and flat such as hard wood or a granite countertop. We also recommend running a cleaning cycle weekly and descaling with Nespresso Descaling Solution every 3 months or 300 capsules to keep your machine in peak operating condition and coffee tasting best. Descaling Solution and instructions are available on our website. Every Nespresso machine is covered under at least a one-year warranty and a lifetime of troubleshooting support, so for additional assistance, please call 800-562-1465, and a Machine Expert will be happy to assist you 24/7.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Garbage.
on June 13, 2025
Posted by: Marina
from GA
I purchased this machine a couple months ago, and regrated from day one.
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
For some reason water doesn't get through the coffee grains. Lots of wasted coffee pods!!
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara, Customer Service, June 14, 2025
Thank you for your review. We are dismayed to learn that in only a couple of months you have been experiencing issues with your Vertuo Pop+ machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. We offer repair and replacement options. Please do not hesitate to contact us. Our Machine Experts would be pleased to assist you by troubleshooting your machine to find the best solution possible. We’re available 24 hours a day, 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA