Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,504 Reviews)
Rating breakdown 1,504 reviews
5 Stars
1,208
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,142 out of
1,242)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
1
Hard to open capsule holder + too much foam
on July 25, 2024
Posted by: emarquez
from Texas
I bought this about 7 months ago and am very disappointed. First, it is very difficult to open and close the capsule holder. I have to force it, and my 75 year old parents weren't able to do it. Horrible design. Second, the machine produces SO MUCH foam, like 2 inches per cup that I have to scoop out. Do not recommend.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia, Customer Service, July 26, 2024
Thank you for your review, Erin. We're sorry you and your parents are disappointed with the design of your Vertuo Pop and quality of your coffee. The layer that forms on top of each brewed coffee is a combination of coffee and air called the crema and is naturally created during the extraction process. As each blend brews according to its own unique parameters, there is no way to adjust the amount of crema that forms, however the volume will subside. We recommend folding the crema into your cup to ensure consistency in flavor and temperature. For any machine issues you're experiencing, please call 24/7 for assistance, 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Lawn Mower Loud and Low Budget Feel
on July 27, 2024
Posted by: Wendy
from Phoenix
I bought the Nespresso Pop+ to replace my Vertuo Next which bit the dust after about 5 years. I loved the color and compact style of this model, but was very disappointed after the first use. While the machine looks cute, it's VERY loud and sounds like there's a lawnmower in my kitchen when the machine is "working." This is not an exaggeration. The feel of the machine is flimsy, and you really have to push the top down to lock the capsule into place. I am returning it. Don't go for the cute/cheap model; paying a little more for increased quality of machine is worth it. Lesson learned.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, July 29, 2024
Thank you for your review and honest feedback, Wendy. We are disappointed to learn that the Vertuo Pop+ did not meet your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We are happy to learn that you contacted and received assistance from our Machine Experts to facilitate a return so you could purchase a different model. Please get in touch with us at 1-800-562-1465 if you need any further support or assistance with your new Nespresso machine. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good for about a year
on March 15, 2025
Posted by: tradosaurus
Lasted about a year. Another Vertuo machine I owned crapped out in a year. Never again. Junk
Written by a customer while visiting Nespresso USA
Customer Rating
5
User friendly definitely recommend!
on April 3, 2023
Posted by: Zainab
from Dallas, TX
[This review was collected as part of a promotion.] I’m an avid Nespresso vertuo user so when I heard about the vertuo pop I had to try it out! It’s much faster on warming up and very easy to use even if you’re a beginner. Cleaning the machine is also such an easier task than the vertuo.
Its compact and perfect if you don’t have much counter space or if you want to keep in your office. I think it’s the perfect gift to give or perfect first coffee machine purchase!
Its compact and perfect if you don’t have much counter space or if you want to keep in your office. I think it’s the perfect gift to give or perfect first coffee machine purchase!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing new machine!!!
on April 4, 2023
Posted by: Alexo13
from Miami, FL
[This review was collected as part of a promotion.] I couldn't be happier with this product. The coffee this produces makes my mornings that much better. So fresh and delicious. I also looove the pop of colors this machine has, as they go beautifully with the interior of my kitchen. Overall, the best coffee machine on the market.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love the size of the Vertuo Pop+ on my counter!
on April 4, 2023
Posted by: bry7
from Houston, TX
[This review was collected as part of a promotion.] I love how this machine sits on my counter! I love the size and sleek look it has! It definitely elevates my morning. Nespresso is always slaying the game with their innovation.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect for small spaces!
on April 10, 2023
Posted by: Anonymous
from Los Angeles, CA
[This review was collected as part of a promotion.] The vertuo pop+ is perfect for small spaces! It’s compact and easy to move around. Whether it’s for small counter space, to put in a college student’s dorm room, or even take with you on road-trips - this is the Nespresso machine you want to use!
The only downside I will say is that the open and close latch is on the complicated side. You almost need both hands just to operate it. But other than that, this machine is versatile, the pacific blue color is stunning and it’s a great addition to add to your Nespresso collection!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
It’ll pay you back.
on May 1, 2023
Posted by: Peckerwood
from Las Vegas, Nevada
As a former Starbucks barista, nespresso machines gets my approval. The Starbucks capsule are the same as if they were tamped behind the bar. The best reason to invest in a nespresso machine is if you’re a college student, pulling all-nighters and need quad shot espresso at the convenience of your desk.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA