Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,504 Reviews)
Rating breakdown 1,504 reviews
5 Stars
1,208
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,142 out of
1,242)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
5
Space saving and convenient
on January 18, 2025
Posted by: Jj22
[This review was collected as part of a promotion.] Bought it earlier this month after my past nespresso and love it. Super cute color and works great! Would recommend for first time users, super easy and simple set up.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great machine, great coffee, not so great recycle
on June 24, 2024
Posted by: Bella Donna
from Alexandria, VA
[This review was collected as part of a promotion.] I recently purchased a Vertuo Pop Plus Deluxe. I am very happy with it. It takes up minimal space on my small kitchen counter. There are now a lot of coffee pod choices. I still like a full American size cup of coffee in the morning and the pods for the Colombian and other non-espresso blends are great….as is the amount and the texture of the “crema”. The only draw back is that Nespresso makes if very difficult to recycle the pods. The recycle bag was not offered to me at the Tysons Corner Boutique….now, it seems I can only get ONE recycle bag when I place a new order. This is very inconvenient and a bit too, too bureaucractic.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Doesn't last long
on April 2, 2025
Posted by: Anonymous
from Shawano, wi
Worked well, but the longevity is lacking. Used daily for 2 yrs. While only using distilled water and performing regular cleaning, it died. Coffee oozing out the bottom and constant error lights. Going back to kuerig
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, April 7, 2025
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso machine. The VertuoPop+ machine comes with a one-year warranty and we're happy to provide lifetime troubleshooting support as well as out-of-warranty options. We feel confident we can help resolve your machine issue to your satisfaction with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at, 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
on July 18, 2023
Posted by: Stepha
from Wny
I bought this machine a few months ago and it suddenly stopped working and will not turn on.
No, I would not recommend this to a friend.
Response from Nespresso USABy Jason B., Customer Service, July 19, 2023
Hello, and thank you for your review. We are disappointed to hear that there was an issue with your Vertuo Pop. We do see that you were in contact with one of our machine experts, and that a replacement is on its way. Should you ever need assistance in the future, don't hesitate to give us a call at 800.562.1465.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Horrible
on September 23, 2024
Posted by: Seventhsee
from USA
Wow. Constant problems. Making a cup of coffee has never been such a pain. Every morning for two weeks I've looked at this machine and asked "Are you going to make coffee this morning?" Sometimes it does and sometimes it doesn't. New capsules, two cups over the course of an hour and constant error messages. It was a gift, which makes it even worse. The latch on my previous coffeemaker broke, but guess what I've gone back too? Yes, holding the top down for three minutes while it brews. I used to have a Nespresso (older model) that worked fine but I gave a way when I moved. This one is awful.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B., Customer Service, September 24, 2024
Hi. Thank you for your review. We are dismayed to learn your Vertuo Pop Plus machine does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Works Great. Love the features
on June 1, 2023
Posted by: Maryp
from Yakima
[This review was collected as part of a promotion.] I bought this for my camper. I like the size and the fun colors. I also like that it brews the larger new pods.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good flavor, bad value, poor product support
on August 16, 2023
Posted by: Typical customer
from Chicago area
I’m a long time customer that’s purchased at least 4 Nespresso machines, 3 are Virtuo. All 3 Virtuo machines could brew me a 14 oz coffee. Now none of them can. It’s because I can’t get 14 oz capsules. Nespresso discontinued the Alto supply. Those machines don’t even make a good boat anchor if you want a large cup of coffee.
So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO.
Machine quality is not great but they may replace one if it completely fails.
Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost.
I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.
So, I must order smaller capsules more frequently at significantly higher cost. I presume that was the plan of the CFO.
Machine quality is not great but they may replace one if it completely fails.
Orders can take over a week to deliver (I’m less than 2 hours drive from Chicago). Unless I really watch the sleeve count so I order over a week in advance, I have to go buy ground coffee to make a pot. Again, it’s added hassle and cost.
I am ready to invest in a proper coffee machine which will provide me with comparable flavor at a far lower long-term cost.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Difficult to operate.
on February 29, 2024
Posted by: Noyb
from Boston MA
The open/close latch is extremely difficult to operate. I now have a sprained thumb. Is this a design flaw or did I purchase a damaged machine?
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, March 1, 2024
Thank you for your review. We understand your Vertuo Pop+ machine is not working to your satisfaction, and we apologize for any inconvenience this has caused. Your Vertuo Pop+ machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number, 800-562-1465. We’re available 24 hours a day and 7 days a week. Please call us at your earliest convenience for further assistance. We are confident we will reach a satisfactory resolution soon, so you may continue enjoying your coffee ritual.
Written by a customer while visiting Nespresso USA