Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,497 Reviews)
Rating breakdown 1,497 reviews
5 Stars
1,205
4 Stars
177
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,199 out of
1,300)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
4
Great Coffee Quality but Troublesome Troubleshoot
on November 12, 2024
Posted by: aim92
from Pottstown PA
I purchased this machine a while ago because I wanted something compact and simple, and I'm not a heavy coffee drinker—I only use it about four times a month. For me, that’s perfect; I enjoy knowing I can make a good cup of coffee whenever I feel like it. The quality of coffee is great, no question about that. However, I’ve run into some issues with the machine, despite my limited use.
Since it only has one button, it can be hard to diagnose problems when something goes wrong. For example, when a red light appears, I usually have to try several different solutions before I can figure out what’s wrong and fix it. This can be frustrating because it’s not always clear what the issue is. Even though there’s an app, it doesn’t give specific troubleshooting guidance, which I think would be very helpful, especially for a one-button machine like this.
I have seen reviews mentioning that the machine is loud, and it definitely is, but for me, the quality of the coffee makes up for that. Overall, I’d still recommend it, especially if you’re looking for something small and stylish that consistenly delivers great coffee. But for anyone considering it, just know that if it stops working, you may have to go through a bit of trial and error to get it running again. I really hope Nespresso considers enhancing the app to provide clearer guidance on what each error light means in the future.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Awesome!
on October 27, 2025
Posted by: Baggins
from Middle-Earth, SoCal
Received this as a gift from my boss. (Thank you!)
Great size for a small apartment counter. Looks sleek. SO easy to use.
Wish the water container was larger. (Or larger ones available.) I love that it came with a sample pack so that I can start using it right away.
After the initial 7 min cleaning, it was so easy and quick. Placed a pod, and started brewing. Made a great looking coffee and of course, it tasted great! I immediately wanted another one. Loved that it was frothy and the experience was awesome.
Pod was easy to remove. Water was easy to replace.
I wish I had a choice in color selection, but I love how sleek the black looks. =)
Great size for a small apartment counter. Looks sleek. SO easy to use.
Wish the water container was larger. (Or larger ones available.) I love that it came with a sample pack so that I can start using it right away.
After the initial 7 min cleaning, it was so easy and quick. Placed a pod, and started brewing. Made a great looking coffee and of course, it tasted great! I immediately wanted another one. Loved that it was frothy and the experience was awesome.
Pod was easy to remove. Water was easy to replace.
I wish I had a choice in color selection, but I love how sleek the black looks. =)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
on February 20, 2025
Posted by: Jo
from Texas
👎🏻 be prepared to replace it every year because they make you work for a replacement. Such a waste of money and time.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Love The Small Size
on April 3, 2023
Posted by: AR
from Illinois
[This review was collected as part of a promotion.] This machine is perfect for those who have limited counter space, compared to the other vertuo models I’ve owned. The machine comes with easy set up instructions and i was able to brew a capsule within minutes of setting it up. I did notice the body gets a bit warm while in use, something I haven’t noticed from my other machines. I’d say over all it works just as well which is pretty impressive given the size of it. I love that it brews both coffee and espresso pods with ease. The ONLY thing I do not like it is the open and close mechanism. It’s very hard to open and close and when doing so, the machine will move as you do so. If you have hand pain wether it’s arthritis or carpal tunnel I say stay away. Other than that tiny detail I’d say its a solid machine.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
In spite of exceptional care, machine lasted 13 mo
on February 27, 2025
Posted by: Cyn77
from Phoenix,AZ
Purchased 13 months ago used only once daily machine broke down today
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
5
on November 5, 2025
Posted by: Kat
from Peroria AZ
A super way to start each day so much more efficient and the best part is the coffee itself. Thanks for making my coffee experience so much better.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor Quality
on November 12, 2023
Posted by: Concerned Customer
from Los Angeles, CA
Our Vertuo Plus started the famous dreaded Nespresso Coffee Leak, staining our countertop over time. Nespresso only offered a 35% discount on older Vertuo machines. We opted for a full price Vertuo Pop to get more counter space, and it came earlier this week. Not even a week later the new Vertuo Pop starts with the famous Nespresso Coffee Leak from the machine bottom. Not sure if this is a lemon of a machine or just "what to expect" these days. We've poured a lot of money into Nespresso coffee over the years, have bought four machines between my spouse and I, and we are concerned. At least Nespresso let us return this product because it's not even a week old, but please address the descending quality of these newer machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your new Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. We feel confident we can help resolve the leaking issue you've mentioned with prompt and comprehensive troubleshooting assistance by phone. Please call at your earliest convenience. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Understand That You Are Buying a Flawed Machine
on January 3, 2025
Posted by: NoCoffee
from Florida
Worked pretty well initially…now, it’s only sporadically making coffee. It also leaks coffee everywhere—except in my cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 4, 2025
Thank you for your review and honest feedback, C. We’re disappointed to learn that your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 at your earliest opportunity so we may assist you in resolving your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA