Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,504 Reviews)
Rating breakdown 1,504 reviews
5 Stars
1,208
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,142 out of
1,242)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
3
Great coffee, but...
on December 20, 2024
Posted by: JT
from SF, CA
(Vertuo Pop+) Returned after one month because: #1 The coffee temperature was barely warm, thus I had to heat it up in the microwave, every time. Background; Most coffee shop brews are too hot for me. A typical Starbucks coffee I have to let sit for a few minutes with the lid off, to cool to a comfortable temp for me. This machine produces great coffee but at a temperature that is only warm. I've read other reviews that have stated this also. #2 It's so loud! And vibrates on the counter! #3 The slide mechanism that empties the used pod into the bin stopped working after only a few uses. Not a big deal, but it's something. It does brew great tasting coffee, but if you like it on the hotter side, the machine I got didn't make it that way.
After some research, I purchased the VertuoPlus ( Breville, rounded top), and what a difference. The temp is more on the hotter side, I could even let it sit for a minute for the temp to calm down a little for me. And it's much quieter, just a pleasant humm. The water tank is larger, and can be moved to either side or behind the machine. The one touch electric opening and closing is a bonus, and the pod disposal slide is working fine. I think this one is a keeper and I hope it lasts for years.
Response from Nespresso USABy Allison, Customer Service, December 21, 2024
Thank you for your review. All machines come with a one year warranty and a lifetime of troubleshooting assistance. If you ever need support with any Nespresso machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
life spin
on January 26, 2025
Posted by: sabs
from New York
I bought this machine 2 years, and jut now it stopped working. I would not recommend this machine due to it's life spin. it was nice while it lasted
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback, Sabey. We’re disappointed to learn of your recent experience with our team not meeting your satisfaction when reaching out for troubleshooting assistance for your Vertuo Next. We sincerely apologize for any frustration or inconvenience you may have experienced. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. We have documented your experience to your account for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor who may be able to assist with additional out-of-warranty options. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
9
on July 13, 2024
Posted by: Anna
from Ireland
I recently purchased this machine as I just loved the colour I already own a machine.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
This machine was very disappointing it is a lot noisier , doesn’t feel like the same quantity and even where you place a cup feels flimsy. Disappointed
I will be returning it as I don’t think my pop of colour was worth it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Customer Service, July 15, 2024
Thank you for your review, Anna. We are sorry to learn that the Vertuo Pop+ did not meet your expectations. We have now documented your feedback regarding this machine, and forwarded it on to the appropriate teams here for review. This machine comes with a one-year warranty, as well as lifetime troubleshooting assistance. If you are within the 30 day return policy, we invite you to reach out and arrange a return via our toll-free number at 877-964-6290. We would also be happy to assist by reviewing any machine issues. We hope to hear from you soon, so that we may provide further assistance.
Written by a customer while visiting Nespresso USA
Customer Rating
1
breaks very easily, won’t replace
on November 11, 2023
Posted by: echoel
don’t waste your money on this stingey ghetto company.
No, I would not recommend this to a friend.
Response from Nespresso USABy Christine G., Customer Service, November 13, 2023
Thank you for your review. We share your disappointment that you've experienced issue with your Nespresso VertuoPop+ machine. The machine comes with a one-year warranty and we're happy to offer lifetime troubleshooting support. Please call at your earliest convenience for prompt and comprehensive troubleshooting assistance. We are available 24 hours a day, seven days a week at 1-800-562-1465. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Trash
on January 25, 2025
Posted by: Bobby
Turned my coffee into mud. Would rather use a can and a campfire.
Response from Nespresso USABy Aimee C., Customer Service, January 27, 2025
Thank you for your review and honest feedback. We’re disappointed to learn your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience you may have experienced. Your machine comes with a one-year warranty and a lifetime of troubleshooting assistance via our toll-free number. We want to assure you that we are committed to complete customer satisfaction and deeply regret when that is not the case. Please contact us at 1-800-562-1465 at your earliest convenience so that we may assist you with your machine issues. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor quality.
on February 3, 2025
Posted by: Sss5
I bought this machine 2 months ago after my previous machine of 2 years broke. After only 2 months this machine broke. I brewed a double espresso and the entire espresso brewed out of the bottom of the machine and right next to the cord causing a major electrical safety hazard. This machine also feels much cheaper than the previous machine I had. Would not recommend this machine.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do Not Buy This!
on January 31, 2025
Posted by: Cresta
from Mn
I have bought 2 different machines and both of them quite working a year after I bought it. It doesn't heat anymore and water is pouring out the bottom.
No, I would not recommend this to a friend.
Response from Nespresso USABy Kena, Customer Service, February 1, 2025
Thank you for your review. We’re dismayed to learn that your Vertuo Pop Plus isn’t working and will be happy to assist. Please kindly be advised that your machine comes with a one-year warranty, and lifetime troubleshooting service. For replacement or repair assistance with your Vertuo Pop Plus, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are confident that we'll be able to come to a satisfactory resolution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Nice machine
on April 7, 2023
Posted by: Jimharry127
from Greece
I bought in November no issues, its a small machine that goes perfectly in my kitchen.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA