Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,504 Reviews)
Rating breakdown 1,504 reviews
5 Stars
1,208
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,142 out of
1,242)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
1
on February 20, 2025
Posted by: Jo
from Texas
👎🏻 be prepared to replace it every year because they make you work for a replacement. Such a waste of money and time.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Understand That You Are Buying a Flawed Machine
on January 3, 2025
Posted by: NoCoffee
from Florida
Worked pretty well initially…now, it’s only sporadically making coffee. It also leaks coffee everywhere—except in my cup.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, January 4, 2025
Thank you for your review and honest feedback, C. We’re disappointed to learn that your Vertuo Pop+ is not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. We have documented your experience to your account for review. Please get in touch with us at 1-800-562-1465 at your earliest opportunity so we may assist you in resolving your machine issue. We’re confident that we’ll come to a satisfactory resolution, getting you back to your Nespresso coffee ritual. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Good coffee, bad machine
on November 21, 2024
Posted by: Sandy
from New York
I don’t know where to start, but I’mma keep it simple. I was so happy that I taste a cup of coffee from this machine and it was so good so I had to get one. I had it for a couple of months I was sick I couldn’t use it And when I finally opened it up, it was used it didn’t work. I had to clean it then it finally worked. Every time I use it, I have to clean it before I brew the coffee because it won’t work One day it made a loud noise. I thought it was gonna explode.
I don’t recommend this machine Nespresso you could do better.
I don’t recommend this machine Nespresso you could do better.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, December 3, 2024
Thank you for your review, Sandra. We're certainly disappointed to hear this, and we hope you know that we're always here to help. All Nespresso machines are covered with at least a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Please call us to speak with our Machine Expert to arrange next steps. We are available 24 hours a day, 7 days a week, and we look forward to finding a satisfactory solution.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Small but mighty!
on April 4, 2023
Posted by: Joc3
from Boston, MA
[This review was collected as part of a promotion.] I live in a small apartment and have very limited counter space. I love the Nespresso machines but it seems like most of them take up a lot of space. This machine has solved that issue! Love the size and it definitely does not lack power! I love that I can make an espresso shot, double espresso, regular cup of coffee or iced coffee from this one machine. The water tank is easy to refill and is good for a couple cups of coffee before you have to refill it. I only drink one coffee per day so this is perfect for me. If you are looking for great tasting espresso/coffee and don’t have a ton of counter space you can’t go wrong with this machine! Very satisfied!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed
on May 11, 2024
Posted by: Covfefe
from TX
I just bought this machine after my Vertuo Next stopped working and I decided to forgo sending it back in to most likely never get repaired. I purchase this machine due to its smaller size and ability to make larger sizes of coffee than my old Next. This machine is a disappointment in quality. It does not have the same quality aesthetic as my chrome Next, it has plastic parts where my Next had metal and it is so loud when making coffee! My husband said it sounds like a lawn trimmer. Despite this, the coffee it brewed was good and hot. However, I am going to return this machine due to its overall aesthetic and part concerns so that I can buy either a more basic model and forgo the larger size pod capability :( or splurge on the Latissima. My concern with the Latissma is that I can see it has the same locking mechanism as the Next which was always difficult to shut, it has plastic vs metal parts that I saw in the online video, and people say the milk froth isn’t hot enough. Also, I’m concerned these newer models are not going to last if they have cheapened their manufacturing like so many companies have done post COVID due to supply chain issues, inflation, freight and labor cost increases. It’s an unfortunate time we live in right now.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C., Customer Service, May 13, 2024
Thank you for your review. We are disappointed to learn you have experienced issues with your recent Vertuo Pop+ machine purchase. We understand your desire to have a Nespresso machine that can brew larger capsules like Cold Brew and Alto capsules in a color and style you prefer. Our machines come with a 30-day return and exchange policy as well as a one-year warranty and a lifetime of troubleshooting, via our toll-free number 1-800-562-1465. We recommend calling in to speak with a Coffee Specialist as soon as is convenient for you within 30 days of your purchase. We are confident we will find a Nespresso model that meets all your needs. We are available 24 hours a day and 7 days a week for your convenience.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Coffee temperature is not ideal
on December 30, 2024
Posted by: PCharc
I love everything about this machine. EXCEPT THE COFFEE TEMPERATURE. it’s the only reason why I do not use the machine as often as I would love. I understand that Nespresso suggests that this is the ideal temperature for coffee. But I disagree. Nespresso needs to adjust the temperature of the coffee to make it a little bit hotter and to compensate for factors like cup and spoon temperature and make the temperature of the coffee stay hot a bit longer.
Response from Nespresso USABy Aimee C., Customer Service, December 31, 2024
Thank you for your review and honest feedback, Pierre. We’re disappointed to learn the capsules brewed in your Vertuo Next are not meeting your expectations. We sincerely apologize for any frustration or inconvenience this may have caused. We aim to ensure complete customer satisfaction, and we deeply regret when that is not the case. Your Vertuo Next comes with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number, 1-800-562-1465. Please contact us at your earliest opportunity, so we can assist you with resolving your machine issue. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
1
In spite of exceptional care, machine lasted 13 mo
on February 27, 2025
Posted by: Cyn77
from Phoenix,AZ
Purchased 13 months ago used only once daily machine broke down today
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
Not a good experience
on June 18, 2023
Posted by: LC79
from NY
I switched from the vertio next deluxe to this and it’s HORRIBLE! It is not only loud by the carafe doesn’t fit under the spout! They had to send a replacement because the first one arrived used and now sending this one back as well.
No, I would not recommend this to a friend.
Response from Nespresso USABy Katherine T., Customer Service, June 20, 2023
Thank you for your review. We are disappointed to learn that the dimensions of the Vertuo Pop+ did not meet your expectations. If you have any additional questions about this, or our other Vertuo machines, please contact us again at 800-562-1465. We are available 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA