Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,503 Reviews)
Rating breakdown 1,503 reviews
5 Stars
1,207
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,141 out of
1,241)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
4
Great little machine
on April 30, 2023
Posted by: PJ
from New Jersey
[This review was collected as part of a promotion.] Got the Vertuo Pop as a replacement for my Vertuo Next. I love the smaller size and the color. The machine works well.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Perfect Little Machine
on July 5, 2023
Posted by: kcmahan
from Maple Grove, MN
[This review was collected as part of a promotion.] I bought this machine about 2 months ago and I can now say that I love it as much as Id hoped I would. I bought this particular machine because it brews the larger pods like the iced coffee and the pour over. The one notable item about the machine is that it needs to be propped up on something in order to use the bigger cups and glasses for the iced coffee and pour overs. Which is fine as i have a pod holder under mine. But its a good to know fact.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Poor design
on August 19, 2023
Posted by: Eret728
from Boise, ID
I was hesitant to purchase due to issues that others reported but figured I would still give it a shot. With minimal use, I had the same issues with the orange ring and the machine leaking everywhere. I had to have a replacement sent twice and who knows how long the newest one will last. I have had zero issues with my other machine, which I have owned for a couple years. None of my family members have had issues with their machines either but none of them own a Next machine. Customer service is good but if you plan on ordering this machine, I’d recommend looking into issues others have had and consider a different machine altogether.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. We have repair and replacement options via our Assistance Service Program. Our Machine Experts would be pleased to provide you with machine assistance.
Response from Nespresso USABy Nisha B, Customer Service , August 21, 2023
Hi. Thank you for your review. We are dismayed to learn your Vertuo Next does not meet your expectations. We recommend running a priming cycle once a week through your machine, to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you need assistance with your Nespresso Vertuo Next Machine, please do not hesitate to contact us on our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Great coffee. Horrible machine.
on August 21, 2023
Posted by: Pk8
from Cortland, NY
I absolutely love these machines simply for the delicious coffee they produce. We can't justify buying another machine, though. We've had two different machines in two years. My husband was diligent with the descaling, but each machine died around the one year mark. I'm so sad because it is my favorite coffee. They need to make more reliable equipment for the price.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Next machine didn’t meet your expectations. Descaling is only one step of maintaining your machine, we also recommend, you follow the first-time use steps at least once a week, to rinse away any granule buildup in the head of your machine. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. Our Machine Experts would be delighted to provide you with assistance. Please do not hesitate to contact us. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Disappointing design
on December 19, 2023
Posted by: Daniel2023
A little disappointed, bought this for my wife for Christmas so she could do the iced coffee feature. The space for a glass is much too small. Find ourselves swapping in a second glass to avoid overfilling. Why would you design it this way?
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
1
LONG TIME CUSTOMER- HUGE DISAPPOINTMENT!
on December 27, 2023
Posted by: KBUTTERY
from MICHIGAN
I really wanted to like this machine. I bought it Dec 19 2023. as a Christmas present to myself. I thought I would give it a go. I have had many of the Nespresso machines through the years that cater to the original pod and currently use the KitchenAid Machine for original pods.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
I wanted to have more versatility in different flavor pods and different size cups.
Every time I go to make a cup of coffee it is lukewarm. Not hot at all. I like my coffee hot. My Kitchen Aid does that with the original pods. This was a huge disappointment. I was so looking forward to having/liking this machine.
It is not enjoyable if your coffee is cold and you wanted a hot cup of coffee.
This definitely will be a return to Santa
This definitely will be a return to Santa
No, I would not recommend this to a friend.
Response from Nespresso USABy Kendall, December 28, 2023
Thank you for your honest review. We share your disappointment that you've experienced issue with the Vertuo Pop machine. We are happy to see you were able to speak with a Coffee Specialist who assisted you with your concerns. If you still need any further assistance, please do not hesitate to contact us through our toll-free number, 800-562-1465. We are available 24 hours a day, 7 days a week. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love so far!
on April 1, 2024
Posted by: megan77
from Little Rock, AR
[This review was collected as part of a promotion.] My old Nespresso sadly died after 4 years, and although I was sad to have to get a new one, I am very pleased with this model! It looks a lot better on my counter and I like the updated tech such as being able to make a coffee pod more concentrated like espresso.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Changed my life
on June 1, 2024
Posted by: Stan1
from Saratoga Springs NY
[This review was collected as part of a promotion.] I was introduced to Nespresso at an in Amsterdam VRBO. I was the person who rotated coffee-making approaches every year because none were quite right. I went from automatic drip to French press to Keurig to pour over, and none took hold like Nespresso. I'll never switch again. I have been told I have the best cup of coffee in the family.
Written by a customer while visiting Nespresso USA