Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,480 Reviews)
Rating breakdown 1,480 reviews
5 Stars
1,192
4 Stars
173
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,183 out of
1,284)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
5
Amazing machine
on April 6, 2023
Posted by: Mónica
Great compact machine that does all cup sizes!! I just need one machine to do it all.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed with clumsy features
on August 21, 2023
Posted by: JustJen88
from Saranac Lake, NY
This is my fourth Nespresso machine. Yes, it makes excellent espresso. But:
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. The Vertuo Pop+ machines are our smallest, that can brew five sizes of coffee – hot or with ice-with the intention of not sacrificing counter space. We recommend purchasing a capsule drawer to place your machine on, which will allow you to fit and brew a bigger cup/mug for your liking. The capsule drawer will also provide you a space to store your remaining capsules. With your machine, you also have the option of purchasing our medium size or large size water tank for your machine, both are compatible. We hope this information will provide you with a little more satisfaction. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us should you have any questions via our toll-free number. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this compact coffee brewer
on May 13, 2024
Posted by: decorator gal 0318
from Waycross , Gerogia
I love this coffee machine it makes a great cup of coffee. My favorite coffee is the vertuo vanilla roast it so good with my great creamer machine love it . the thing I wish is that it had a bigger water tank. i am living with this it is not a deal breaker because we only have guest occasionaly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 Broken
on October 26, 2024
Posted by: J87leigh
from Cleveland, OH
I’ve bought 2 so far. Returned the first one because immediately out of the box it was malfunctioning, horribly loud and shaking when running. Thought it was a fluke. Now my second one is malfunctioning after only a WEEK of use. Violently shakes and is insanely loud. It shook so bad it knocked my glass cake stand off my counter and of course it shattered which is horrible when you have a toddler. When it DID work properly, I absolutely loved it!! I don’t know what to do with this current machine, I don’t have time to troubleshoot it with customer service and I’m definitely not wasting anymore money.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great for small spaces
on November 21, 2024
Posted by: KJM27
from Brooklyn NY
[This review was collected as part of a promotion.] Overall it’s a great machine for my small nyc kitchen. I have had to troubleshoot a few unexplained blinking red lights, and I wish the coffee was hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
on September 12, 2025
Posted by: Blue bottle
from Beaverton, OR
[This review was collected as part of a promotion.] Love it! We’ve stopped going out for coffee. Now enjoying our coffee in the comfort of our own home!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Will stop working within months
on October 12, 2025
Posted by: JS
from Boston
Do not recommend. This machine is useless, a waste of money and will break not long after you buy it. I descaled it as I was instructed and immediately after it stops working and nothing will fix it. In store help was also useless. We have had 3 different vertuo machines and all three have stopped working within months. If you do buy one, get the older models. The older models actually are great and have lasted years. Could not recommend the vertuo less.
No, I would not recommend this to a friend.
Response from Nespresso USABy Logan M., Customer Service, October 13, 2025
We share your disappointment with your machine experience and appreciate your honest review. We feel confident we can help resolve your machine concerns to your satisfaction with comprehensive troubleshooting assistance. Please escalate these concerns by giving us a call at 1-800-562-1465. We are available 24 hours a day seven days a week and look forward to connecting soon. Thank you.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great coffee maker
on October 26, 2025
Posted by: Jason
from Minneapolis, MN
I bought this 2 years ago and absolutely love it. Just have to clean the mechanism every so often.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA