Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,503 Reviews)
Rating breakdown 1,503 reviews
5 Stars
1,207
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,141 out of
1,241)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
1
Cute but poorly constructed
on May 10, 2023
Posted by: KenAlan
from Redlands, CA
My machine started leaking after 2 weeks. Will be returning it and putting the 7-year-old machine back into service.
No, I would not recommend this to a friend.
Response from Nespresso USABy Antonia R., Customer Service, May 12, 2023
Thank you for your review. We’re deeply committed to customer satisfaction at Nespresso and want to ensure this is resolved for you. Nespresso machines are covered under warranty for at least one year after purchase. Please call us at 1-800-562-1465 and a machine expert will be happy to assist.
Written by a customer while visiting Nespresso USA
Customer Rating
3
Love Nespresso! but a little disappointed with Pop
on October 16, 2023
Posted by: KT
from CA
[This review was collected as part of a promotion.] I have owned several machines and am a big Nespresso fan. I am a little disappointed in the Pop with the fact that it offers 5 different coffee sizes including the 14 oz but yet doesnt allow for a larger cup including Nespresso own tall mugs (which I own!). I am also disappointed with the temperature. This does not heat the coffee nearly as much as other machines.
No, I would not recommend this to a friend.
Response from Nespresso USABy Nisha B, Customer Service, October 17, 2023
Thank you for your review. We are dismayed to learn that the Vertuo Pop Plus does not meet your expectations. We recommend running a priming cycle through your machine once a week to assist with keeping the taste, texture, body, and aroma in each brew. We also recommend descaling your machine every three months or 300 capsules, whichever comes first. If you’d like to enjoy a taller Nespresso beverage, you may visit us online, and view our capsule drawer. With your machine sitting on capsule drawer, you will be able to fit a taller glass/cup under the coffee outlet to enjoy a taller beverage. If you need assistance with your Vertuo Pop Plus machine, please do not hesitate to contact us through our toll-free number, 800-562-1465. Each machine comes with at least a one-year warranty and lifetime troubleshooting assistance. Thanks!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs to be a little taller
on August 7, 2024
Posted by: JamJam
from Redlands, CA
Just about perfect for everything it claims to do.
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
Downside that brings this to a 4: This machine can brew 12oz pods which is great BUT its too compact so I can't place a 12oz cup under it. And if you want ice in that cup/mug then you're definitely out of luck. I need to place some coaster under it to give it a little more height until I can come up with a long term solution
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Amazing machine
on April 6, 2023
Posted by: Mónica
Great compact machine that does all cup sizes!! I just need one machine to do it all.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Disappointed with clumsy features
on August 21, 2023
Posted by: JustJen88
from Saranac Lake, NY
This is my fourth Nespresso machine. Yes, it makes excellent espresso. But:
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
1. It's not tall enough. The other reviews mention it's not tall enough for the iced coffee, but I can't even hold a small strainer above my mug (which is how I infuse it with lavender or cinnamon or anything else I like).
2. The container that holds the used pods isn't transparent and isn't big enough. So either I forget to check it or I'm constantly checking it.
3. The water container isn't big enough. Apparently, the "deluxe" model holds more water. What the heck?
4. The cup holder is so small that my mug hangs over the sides, meaning it's not super stable. Also, where the expresso comes out, that doesn't stick out enough. The whole design is awkward.
5. I bought this machine to save space. But the water tank doesn't swing, so it actually takes up more room than I thought.
Overall, if I had known this ahead of time, I would have gotten rid of our coffee pot and gotten a different machine. It's good espresso, but it's not a pleasure to make it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, Tara B, August 22, 2023
Thank you for your review. We are dismayed to learn your Vertuo Pop+ machine didn’t meet your expectation. The Vertuo Pop+ machines are our smallest, that can brew five sizes of coffee – hot or with ice-with the intention of not sacrificing counter space. We recommend purchasing a capsule drawer to place your machine on, which will allow you to fit and brew a bigger cup/mug for your liking. The capsule drawer will also provide you a space to store your remaining capsules. With your machine, you also have the option of purchasing our medium size or large size water tank for your machine, both are compatible. We hope this information will provide you with a little more satisfaction. We look forward to you enjoying the many Vertuo blends, while you continue your coffee journey with Nespresso. Please do not hesitate to contact us should you have any questions via our toll-free number. We’re available 24 hours a day and 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5
I love this compact coffee brewer
on May 13, 2024
Posted by: decorator gal 0318
from Waycross , Gerogia
I love this coffee machine it makes a great cup of coffee. My favorite coffee is the vertuo vanilla roast it so good with my great creamer machine love it . the thing I wish is that it had a bigger water tank. i am living with this it is not a deal breaker because we only have guest occasionaly.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
2 Broken
on October 26, 2024
Posted by: J87leigh
from Cleveland, OH
I’ve bought 2 so far. Returned the first one because immediately out of the box it was malfunctioning, horribly loud and shaking when running. Thought it was a fluke. Now my second one is malfunctioning after only a WEEK of use. Violently shakes and is insanely loud. It shook so bad it knocked my glass cake stand off my counter and of course it shattered which is horrible when you have a toddler. When it DID work properly, I absolutely loved it!! I don’t know what to do with this current machine, I don’t have time to troubleshoot it with customer service and I’m definitely not wasting anymore money.
No, I would not recommend this to a friend.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great for small spaces
on November 21, 2024
Posted by: KJM27
from Brooklyn NY
[This review was collected as part of a promotion.] Overall it’s a great machine for my small nyc kitchen. I have had to troubleshoot a few unexplained blinking red lights, and I wish the coffee was hotter.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA