Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6
(1,503 Reviews)
Rating breakdown 1,503 reviews
5 Stars
1,207
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product.
(
1,141 out of
1,241)
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
5
Love this little guy!
on August 4, 2024
Posted by: mochi24
from Phoenix AZ
I bought this machine back in February of 2024 (7 months now) and I absolutely love this one! I was tired of brewing half quality coffee beans and getting stale, bitter, and sad results. I switched to Nespresso because, 1.) Buying lattes outside is already expensive enough. 2.) I can switch between coffee and espresso pods. 3.) I get to play around with the pods and choose which flavor/strength I want each day. 4.) This little guy takes up so little space! 5.) The pacific blue is too cute. 6.) Fast shipping from the website.
Overall, I am glad I switched and will never go back to drip coffee machines again. :)
Overall, I am glad I switched and will never go back to drip coffee machines again. :)
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
1
Would NOT Recommend
on August 5, 2024
Posted by: Extremely unhappy
I've had this machine for a year now and can say that I absolutely do not recommend it or and quite frankly hate it. We got the Vertuo Pop to replace our older machine because it ws suppose to be slimer and quiet and I regret that decision. The main issue is that the machine will quit when making more than 5 oz of coffee and has been tripped the circuit twice. We did not have the same issue with our old machine. It is also very sensitive with the capsules. We have wasted so many capsules because we have gotten an error and the machine is unable to make coffee. Our older Nespresso Machine was more efficient and just easier to use, I regret getting rid of it.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa, Customer Service, August 6, 2024
Thank you for your review. We’re dismayed to learn that your Vertuo Pop+ machine is having issues brewing capsules after receiving error messages. Most Nespresso machines have at least a one-year warranty, with a lifetime a lifetime of free troubleshooting, via our toll-free number 800-562-1465. We recommend calling Nespresso for assistance to speak with a machine expert who can assist you with your machine. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program. We’re confident we’ll get you back to enjoying your favorite blends again soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great Quality & Product
on August 5, 2024
Posted by: jessica1127
from Los Angeles, CA
[This review was collected as part of a promotion.] Makes delicious coffee quickly! I love a traditional espresso machine but they are expensive to maintain and sometimes I don't have time in the morning to set it all up. My Nespresso is so easy to use and clean and makes high quality espresso/drinks with the push of a button.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Great machine
on August 7, 2024
Posted by: Allan
from Austin, TX
[This review was collected as part of a promotion.] I bought the machine few weeks ago and I am pretty happy about it. It is fast to hear and the coffee offers a constant good quality use after use.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Operate
on August 22, 2024
Posted by: QueenBee
from Groton, CT
[This review was collected as part of a promotion.] I bought this last month in NYC...saves me time in the morning!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee when it works
on August 22, 2024
Posted by: Dawn69
from Md
I love the coffee. However, the machine is not engineered well. I’ve had two and they both have broken. This also happened to several of my friends. They need to recall this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Dawn. We’re dismayed that your Vertuo Pop+ machine hasn’t met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machines are out of warranty. We recommend reaching out to us to troubleshoot your machine. If you prefer, come to Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. We’re confident we’ll come to a satisfactory resolution to get you back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
5
Easy to Use and High Quality Coffee
on September 4, 2024
Posted by: Amb17
from Virginia
[This review was collected as part of a promotion.] I bought this a month ago and I am so happy that I did! Easy to use and brews a “barista in a cafe” quality cup of coffee and shot of espresso. I’m so glad I made the switch to nespresso!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Do not bother spending all this money
on September 8, 2024
Posted by: Hockeymomsl
from Dublin ohio
Good coffee BUT. Unable to descale the machine. I bought it roughly 12months ago . Bought the descaling solution from them
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
Found a miryad of instructions and videos to no avail. Hours later and all solution gone it's still not working. Fed up . Going into the trash to morrow
No, I would not recommend this to a friend.
Response from Nespresso USABy Tara B, September 9, 2024
Thank you for your review. We are sorry to learn your Vertuo Pop+ didn’t meet your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If out of warranty, we offer other options that our Machine Experts would be pleased to share with you to assist with providing the best resolution. We’re available 24 hours a day 7 days a week. Please do not hesitate to contact us.
Written by a customer while visiting Nespresso USA