Customer reviews from Nespresso USA
De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Average customer rating
4.6 out of 5
4.6
(1,503 Reviews)
Open Ratings Snapshot
Rating breakdown 1,503 reviews
5 Stars
1,207
4 Stars
178
3 Stars
40
2 Stars
23
1 Star
55
92%of customers recommend this product. 
(
1,141 out of 1,241
)
Best Buy Privacy Policy
Customer Reviews for De'Longhi - Nespresso Vertuo Pop+ Coffee and Espresso Maker with Aeroccino - Pacific Blue
Customer Rating
5 out of 5
5
Brewing quality
on July 26, 2024
Posted by: pierp3
very good machine to prepare very rich coffees, easy to clean, its design is very nice, easy to accommodate in small spaces, quality in the coffee.
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
Great quality
on July 26, 2024
Posted by: kelsib21
My morning bestie! We love this machine. I can’t do a day without it. The pods are SO EASY. I love that they’re not plastic and how great the flavor is!
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
Life altering and I’ll never go back to any other coffee.
on August 8, 2024
Posted by: laynbeauty
I’m obsessed with my Nespresso. I wanted one for years after experiencing the taste difference while staying with a family member who had one. This machine is used daily, sometimes twice daily, and it’s still wonderful. I clean it weekly with descaler and it’s a pretty easy process. I love how foamy my coffee gets and the taste is indescribable. You won’t want to drink coffee from anywhere else but home. Enjoy an aesthetic video fail, and check out that foam!
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
Should be renamed NEEDSPRESSO!
on August 21, 2024
Posted by: HER4
from Thousand Oaks, CA
[This review was collected as part of a promotion.] We heard from multiple sources that this not even in the same realm as other coffee makers. It’s a league of its own. We got one and feel the exact same way now! It’s difficult to put into words the difference and level this machine shares, but it’s certainly wonderful!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5 out of 5
5
My best friend
on August 30, 2024
Posted by: joannah111
Can I say that I’m obsessed with my machine. I literally bought one for my office. Will never go back to any other type of pod coffee the taste is so much better. The cleaning process has been a little bit of a pain but over all I am super happy
Written by a customer while visiting influenster.com
Customer Rating
5 out of 5
5
Best decision ever
on September 2, 2024
Posted by: hussainkp
I love coffee and I am just in love with my coffee machine Nespresso vertuo next is something next level amazing design excellent features and making a coffee soo easily and also it soo easy to clean this up not soo much working in cleaning this machine . This amazing coffee machine comes with its milk frother which makes it more fancier now I enjoy my coffee at home with so many luxuries. Love this machine overall you should definitely give this a try !
Written by a customer while visiting influenster.com
Customer Rating
2 out of 5
2
iffy
on September 2, 2024
Posted by: NJGB
from Richmond, Texas
Ive had to buy three (3) machines. The first two did not descale correctly despite my neurotic attention to the kinda detailed you tube videos, buying the pricey de-scaler pouches, and scrupulous detail to keeping the machine clean--the light was always funky on top, signaling a problem.
Although it's an iffy machine, it does (when working properly) make decent coffee with horrendously pricey capsules, and has a smallish foot print on my small counter. I used store-bought water, with NO additives, as my tap in this county is considered "hard"; I do not wanna destroy this small machine with lousy water.
Despite careful daily attention to detail, it still required my purchasing three machines, which I am not happy about. The"traditional" decanter-style machines better engineered for longevity. Perhaps you will have better luck.
No, I would not recommend this to a friend.
Response from Nespresso USABy Aimee C.Customer ServiceSeptember 4, 2024
Thank you for your review, Naomi.  We’re disappointed to learn of your recent issues when attempting to descale multiple Vertuo Pop+ machine purchases. We appreciate your attention to detail when it comes to machine maintenance.  We have documented your experience to your account for review.  We sincerely apologize for any frustration or inconvenience this may have caused.  At this time, we only see one purchase registered. We want to assist you in registering all your machines, resolving maintenance issues, and offering all options via our Assistance Service Program.  Your machines come with a one-year warranty and a lifetime of troubleshooting assistance at our toll-free number. Please contact us at 1-800-562-1465 at your earliest opportunity so we may address your machine issues. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
5 out of 5
5
A Game Changer for Coffee Lovers - Nespresso Vertuo Next
on September 7, 2024
Posted by: raman_k
I recently purchased the Nespresso Vertuo Next along with the frother, and I am absolutely thrilled with my experience so far. As a coffee lover, I was looking for a machine that could deliver quality espresso at home, and this combination has exceeded my expectations.
Nespresso Vertuo Next:
The Vertuo Next offers a seamless and simple brewing experience. The machine is sleek, compact, and fits easily on my countertop. What I love most is how it uses barcode technology to recognize the type of coffee pod and adjust the brewing process accordingly. This means each cup is brewed perfectly, with rich crema on top.
The variety of pod options is another highlight, allowing me to enjoy everything from a small espresso shot to a large mug of coffee, depending on my mood. The machine is also relatively quiet, which is a bonus during busy mornings. Cleanup is a breeze—just eject the pod, and you're done!
Milk Frother:
The frother that comes with this machine is equally impressive. It froths milk in just a minute or two, and the results are creamy and smooth, perfect for cappuccinos or lattes. It works well with both regular and plant-based milks, which is a plus as I often switch between the two.
Pros:
- Easy to use with simple one-button operation.
- Wide variety of coffee options, from espresso to larger cups.
- Compact design that doesn’t take up much space.
- The frother produces consistently great foam.
Cons:
- The cost of pods can add up, but it’s worth it for the quality.
Final Thoughts:
If you’re looking for a high-quality coffee experience at home without the hassle of a full espresso setup, the Nespresso Vertuo Next with the frother is a great option. It’s user-friendly, offers versatile coffee options, and delivers a consistently great cup every time.
Written by a customer while visiting influenster.com
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