Customer reviews from Nespresso USA
Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Average customer rating
4.6
(1,497 Reviews)
Rating breakdown 1,497 reviews
5 Stars
1,205
4 Stars
177
3 Stars
40
2 Stars
23
1 Star
52
92%of customers recommend this product.
(
1,199 out of
1,300)
Customer Reviews for Nespresso - Vertuo Pop+ Coffee and Espresso Maker by De'Longhi with Milk Frother - Pacific Blue
Customer Rating
5
Perfect size
on August 6, 2024
Posted by: sling1
from Bedford, TX
[This review was collected as part of a promotion.] HAD to get this for my daughters dorm room. She mistakenly thought all coffee and coffee makers were the same and bought an inexpensive pod brewer from a big box store. BIG mistake! She came home and realized it was the Nespresso that was the difference. This will be the perfect size for her dorm room. Coffee snob is now satisifed!
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
4
Great coffee noisy machine
on August 7, 2024
Posted by: Mariann
from Long Island, New York
Ordered it a few days ago and made several cups of coffee. My Vertuo Next died out on me after 5 years of daily use so I ordered the Pop because im the only one who drinks it. I love the bright red color and design. No difference In brewing excellent coffee, however, I gave it 4 stars because it's a very noisy machine! My other machine was quieter.....
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Taste wonderful
on August 7, 2024
Posted by: Sparklegirl1295
from Duluth ga
[This review was collected as part of a promotion.] I love the smooth taste of the coffee. I wish I got this a long time ago.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
5
Love the little dynamo!
on August 10, 2024
Posted by: TraLee29
from Chicago, IL
My previous Vertuo machine was going kaput after eight years so I bought this one to replace it. So far, so good! I love how compact it is, helping me save a little counter space. Yes, it makes noise but compared to my previous machine, it's quieter. You need to fill the water receptacle more often because it's smaller but I'm very happy with the machine thus far.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA
Customer Rating
2
Good coffee when it works
on August 22, 2024
Posted by: Dawn69
from Md
I love the coffee. However, the machine is not engineered well. I’ve had two and they both have broken. This also happened to several of my friends. They need to recall this machine.
No, I would not recommend this to a friend.
Response from Nespresso USABy Lisa A, Customer Service, August 23, 2024
Thanks for your review, Dawn. We’re dismayed that your Vertuo Pop+ machine hasn’t met your expectations. Your machine comes with a one-year warranty and a lifetime of troubleshooting via our toll-free number 800-562-1465. If troubleshooting is unsuccessful, we have repair and replacement options via our Assistance Service Program, even when your machines are out of warranty. We recommend reaching out to us to troubleshoot your machine. If you prefer, come to Live Chat from our Nespresso website, when you select “Machine Assistance” from the live chat category, to speak with a machine expert. We’re confident we’ll come to a satisfactory resolution to get you back to your Nespresso coffee ritual soon.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Needs accessibility improvements
on September 2, 2024
Posted by: Carona21000
from DC
[This review was collected as part of a promotion.] I’m loving my purchase and am very happy with it, but in case anyone in the “decision making department” is reading this, I wish the locking mechanism in the top were more user friendly for folks with coordination disabilities. A pull-down latch could be operated with one hand but I have to use both hands (and an elbow) to slide my nespresso latch closed so I don’t knock the whole machine over. This design needs improving.
I would recommend this to a friend!
Response from Nespresso USABy Aimee C., Customer Service, September 4, 2024
Thank you for your review. We are happy to learn you love your Vertuo Pop+ Deluxe purchase. We appreciate your suggestion about adding additional accessibility improvements. We share your passion for making our products accessible to all our consumers. We have documented your suggestions to your account and forwarded them to the appropriate teams for review. Please contact us at 1-800-562-1465 if you would like to speak with a supervisor to share any additional feedback. For your convenience, we are available at our toll-free number 24 hours a day, 7 days a week.
Written by a customer while visiting Nespresso USA
Customer Rating
4
Cumbersome but cool looking
on September 10, 2024
Posted by: Sheyshey
from Ohio
I've owned another vertuo machine for years that has the automated open and close feature which I much prefer over the Pop machine. While it does make great coffee and looks cool, it lacks in function. It is extremely l
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
oud when brewing and requires 2 hands to close and lock the machine. It's kind of a cumbersome design. Overall, I'm glad I purchased it because I wanted something different from what I already own, but I much prefer my automated vertuo machine due to it's quietness, brewing and cleaning capabilities and automation.
I would recommend this to a friend!
Response from Nespresso USABy Customer Service, September 11, 2024
Thank you for your review. We are sorry to learn that you have not enjoyed your Vertuo Pop+ machine as much as your first Vertuo machine. Customer comments help us to improve the quality of our products and services, and we appreciate the time you have taken to provide these comments. This feedback will be forwarded on to the appropriate teams here for further consideration.
Written by a customer while visiting Nespresso USA
Customer Rating
5
BEST COFFEE MACHINE EVER
on September 15, 2024
Posted by: jane50
from San Diego
[This review was collected as part of a promotion.] I got my nespresso a month ago and I love the coffee it makes its amazing.
I would recommend this to a friend!
Written by a customer while visiting Nespresso USA