Thanks for sharing your feedback with us. We understand that experiencing the same issue across multiple units can be frustrating. However, it's rare for the same issue to occur with more than one product, so we believe this may not be related to the performance of our products themselves. As with any device using a built-in Bluetooth repeater, the signal can be affected by obstacles such as walls, windows, closed doors, trees, and more. Environmental factors can also impact the signal strength. To help you get the best performance from your MEATER Pro, we recommend visiting our Support Wizard for troubleshooting tips and adjustments: support.meater.com/helper.

Thanks for sharing your experience with us! The Bluetooth signal of your MEATER Pro can be affected by several factors, such as: obstacles like walls, closed windows, or doors. Other electronic devices broadcasting on the same frequency. Materials like foil or heavily insulated cooking appliances. To improve your connection, we recommend keeping the charger as close to the probe as possible during a cook, and minimizing any barriers between the charger and your phone. This can help maintain a more stable connection. If the issue persists, feel free to reach out to our Customer Support team for further assistance at support.meater.com/contact-us.