Customer reviews from sharkninja.com
Shark - PowerDetect Cordless Stick Vacuum with Powerful Suction & HEPA Filtration, Up to 70 min Runtime - Dark Gray
Average customer rating
4.1
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
94
4 Stars
21
3 Stars
16
2 Stars
13
1 Star
12
72%of customers recommend this product.
(
46 out of
64)
Customer Reviews for Shark - PowerDetect Cordless Stick Vacuum with Powerful Suction & HEPA Filtration, Up to 70 min Runtime - Dark Gray
Customer Rating
2
Disappointed
on May 24, 2026
Posted by: Chelle34
I had this vacuum for 2 years and it just died. Despite cleaning of all the parts on a regular basis, it just stopped picking anything up last week. I have a cat and dog and specifically purchased this model based on reviews and ability to pick up the fur. Initially worked well but noticed the battery needed to stay on low power mode to clean my entire (one story) house of 1300sf. If I ran on high mode, which had better sucking power, it ran thru battery life and I could not finish the house. Also, I have LVP and very low pile rugs so I can’t see where the issue was that caused it to stop picking up debris. I had high hopes because of the quality of their kitchen appliances which are stellar but maybe they need to stick with that and leave vacuum cleaners to other manufacturers. It’s just too much money to spend and have such poor quality battery life and pickup power.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 25, 2026
Hi Chelle,
Thank you for taking the time to share this feedback with us. We understand how frustrating and disappointing it is to have your Shark PowerDetect stop performing after two years, especially after regular maintenance and initially relying on it for pet hair in your home. We can see how the battery limitations and reduced pickup power over time would impact your overall experience.
Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, a form will be provided at the end to complete, and once submitted, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Home
Thank you for taking the time to share this feedback with us. We understand how frustrating and disappointing it is to have your Shark PowerDetect stop performing after two years, especially after regular maintenance and initially relying on it for pet hair in your home. We can see how the battery limitations and reduced pickup power over time would impact your overall experience.
Please click the link below to try our self‑troubleshooting steps. If troubleshooting is unsuccessful, a form will be provided at the end to complete, and once submitted, one of our agents will reach out to continue assisting you.
https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
5
SHARK VACUUMS ARE SOME OF THE BEST VACUUMS AVAILAB
on May 25, 2026
Posted by: Laughlin Gary
Shark is the leader in cordless vacuum cleaners. IMO, they are at least as good, if not better than Dyson and the other leading cordless vacuums available today. I cannot believe how he vacuums have improved to have better battery life and better suction than previously available vacuums. I have a corded shark vacuum that while it is an excellent vacuum with the best suction, I just don't use it, because of having to plug and unplug and deal with the cord, when I can just pick grab this cordless vacuum, which is lighter weight and easier to maneuver and I find that I use it more often because it's so available and easy to use. Excellent product that I highly recommend and shark stands behind everything we buy.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Needs onboard tool attachmemt
on May 30, 2026
Posted by: Lynna_Maria
Gender:Female
I would give it five stars but there is no onboard tool attachment. Do better, Shark. If someone on Etsy with a 3D printer can figure out how to do this surely you can.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Problems
on June 1, 2026
Posted by: Brooklyn@55
Gender:Male
We have owned sharks for ever. This one we have many problems they finally sent us a new one hope it works
I would recommend this to a friend!
Response from sharkninja.comBy SharkNinja, June 3, 2026
Hi Brooklyn,
Thank you for taking the time to leave a review and for being such a longstanding Shark customer. We truly appreciate your loyalty.
We’re really sorry to hear about the issues you’ve experienced with this vacuum, and we completely understand how disappointing that must feel. We’re glad to hear that a replacement has been arranged, and we sincerely hope it delivers the performance you’ve come to expect from our products. Your feedback is incredibly important to us, and we’ll be sure to share it with our internal teams as we continue to improve.
Since you’re already in touch with our support team, please don’t hesitate to reach out again if you need any further assistance or if there’s anything more we can do to improve your experience. You can also contact our Customer Care team anytime here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave a review and for being such a longstanding Shark customer. We truly appreciate your loyalty.
We’re really sorry to hear about the issues you’ve experienced with this vacuum, and we completely understand how disappointing that must feel. We’re glad to hear that a replacement has been arranged, and we sincerely hope it delivers the performance you’ve come to expect from our products. Your feedback is incredibly important to us, and we’ll be sure to share it with our internal teams as we continue to improve.
Since you’re already in touch with our support team, please don’t hesitate to reach out again if you need any further assistance or if there’s anything more we can do to improve your experience. You can also contact our Customer Care team anytime here:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com