Customer reviews from sharkninja.com
Shark - PowerDetect Cordless Stick Vacuum with Powerful Suction & HEPA Filtration, Up to 70 min Runtime - Dark Gray
Average customer rating
4.1
(156 Reviews)
Rating breakdown 156 reviews
5 Stars
94
4 Stars
21
3 Stars
16
2 Stars
13
1 Star
12
72%of customers recommend this product.
(
46 out of
64)
Customer Reviews for Shark - PowerDetect Cordless Stick Vacuum with Powerful Suction & HEPA Filtration, Up to 70 min Runtime - Dark Gray
Customer Rating
3
Powerful but flawed.
on November 17, 2025
Posted by: stairs_123
from Swedesboro, NJ
Gender:Male
I bought this a few weeks ago to replace our previous vacuum which had started to have mechanical issues.
Pros:
- It does a great job of cleaning and so far I haven't seen any issues with hair getting tangled on the roller.
- Doesn't require holding down a trigger to run it.
- Emptying it is relatively easy compared to some other stick vacuums. The dust bin pivots out from the bottom, I've had others that needed to be held at odd angles to empty the bin.
- Based on my limited experience, it does work on both hard as well as carpeted surfaces which is great. Too many vacuums these days seem to only really work on one or the other.
- It does a great job of cleaning and so far I haven't seen any issues with hair getting tangled on the roller.
- Doesn't require holding down a trigger to run it.
- Emptying it is relatively easy compared to some other stick vacuums. The dust bin pivots out from the bottom, I've had others that needed to be held at odd angles to empty the bin.
- Based on my limited experience, it does work on both hard as well as carpeted surfaces which is great. Too many vacuums these days seem to only really work on one or the other.
Cons:
- The auto-detect mode needs to be sent back to the lab. I can't see any documents on how it actually works, but my experience is that we have faux wood floors with a strong pattern and in auto-detect it constantly wants to ramp up to high. On floors with a solid color detect appears to work fine. This is most annoying as their is no manual setting for "medium" only eco (low) and high.
- The switch for mode is a trigger that is right next to the hand grip. It takes a bit of getting used to, it would IMO be better to be on the top near power as there is room.
- It's fairly heavy. On paper 1 lb doesn't seem like much but in practice after a couple rooms it starts to become annoying. Especially on stairs.
- Under pros I noted how it empties. I want to note that the weight of the roller makes emptying more difficult as you need to support that extra weight (or stop to remove then reattach it).
- High mode (either manual or triggered by auto-detect) not only kills the battery but is super loud, I'm sure this is made more noticeable due to the placement of stick vac motors (vs an older style where the motor is further away from one's ears).
- Somewhat difficult to swivel, possibly due to weight, but it could be the wheel design. Going stright isn't an issue, but moving sideways feels like it requires extra effort.
- The auto-detect mode needs to be sent back to the lab. I can't see any documents on how it actually works, but my experience is that we have faux wood floors with a strong pattern and in auto-detect it constantly wants to ramp up to high. On floors with a solid color detect appears to work fine. This is most annoying as their is no manual setting for "medium" only eco (low) and high.
- The switch for mode is a trigger that is right next to the hand grip. It takes a bit of getting used to, it would IMO be better to be on the top near power as there is room.
- It's fairly heavy. On paper 1 lb doesn't seem like much but in practice after a couple rooms it starts to become annoying. Especially on stairs.
- Under pros I noted how it empties. I want to note that the weight of the roller makes emptying more difficult as you need to support that extra weight (or stop to remove then reattach it).
- High mode (either manual or triggered by auto-detect) not only kills the battery but is super loud, I'm sure this is made more noticeable due to the placement of stick vac motors (vs an older style where the motor is further away from one's ears).
- Somewhat difficult to swivel, possibly due to weight, but it could be the wheel design. Going stright isn't an issue, but moving sideways feels like it requires extra effort.
Response from sharkninja.comBy SharkNinja, November 17, 2025
Hello,
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble you experienced with our Shark. We will absolutely share your detailed feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re deeply unhappy to hear about the trouble you experienced with our Shark. We will absolutely share your detailed feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Our team is available:
📞 Monday–Friday: 9 a.m. – 9 p.m. ET
📞 Saturday: 9 a.m. – 6 p.m. ET
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Good purchase
on December 4, 2025
Posted by: Jkb2
Gender:Female
This is my 3rd Shark. I will continue to purchase Shark brand.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great product
on January 11, 2026
Posted by: Wendy1
Gender:Female
This is my second Cordless shark, absolutely in love with this product. Works wonderfully, picks up lots of dog hair and long battery life. I have had Dyson and would pick Shark 100 times over!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Awesome features
on January 29, 2026
Posted by: Sussie625
Gender:Female
I got this a month ago and u love it, it feels so strong and powerful compared to others cordless vacuum I used to have.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Do not buy if you have washable rugs!
on January 31, 2026
Posted by: Mg08d
from Florida
Gender:Female
Very disappointed! I have two piece washable rugs and this vacuum is useless on them. There is no way to start the vacuum with the suction on the lower level and the vacuum lifts the rug, then is so sensitive to snags that it shuts off immediately even though I can barely tell the rug has lifted. Turn off, turn on, try to do a small section, over and over..: impossible. I can now only clean my rugs with the handheld vacuum which is incredibly time consuming and doesn’t do a good job. I previously had a Shark Pet stick vacuum which never had this issue. I bought this replacement when the plastic stick broke and wasn’t available for replacement. Waste of money! I wish I had just re-ordered the pet vacuum and saved myself the money. Now I’m looking for another option. So frustrating.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, January 31, 2026
Hi Mg08d,
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the frustration you’ve experienced when using this vacuum on your washable rugs. We understand how disappointing it can be when the vacuum lifts the rug, shuts off repeatedly due to sensitivity, and makes cleaning feel nearly impossible, especially when you previously had a Shark model that worked well for your needs. This certainly isn’t the experience we want for our customers.
We appreciate you sharing these details, and we’ll be sure to pass your feedback along to our product team. To make cleaning throw rugs easier, you can switch to Eco Mode by using the trigger under the handheld. Eco Mode is the recommended setting for throw rugs, as it provides effective suction while being gentler on carpets and rugs and easier to maneuver.
In addition, we recommend trying our troubleshooting guide, which may help address the sensitivity and shut‑off concerns you’re encountering:
https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide
If the issue continues, the guide will direct you to our customer service team for further assistance.
Kind regards,
Shark Home
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the frustration you’ve experienced when using this vacuum on your washable rugs. We understand how disappointing it can be when the vacuum lifts the rug, shuts off repeatedly due to sensitivity, and makes cleaning feel nearly impossible, especially when you previously had a Shark model that worked well for your needs. This certainly isn’t the experience we want for our customers.
We appreciate you sharing these details, and we’ll be sure to pass your feedback along to our product team. To make cleaning throw rugs easier, you can switch to Eco Mode by using the trigger under the handheld. Eco Mode is the recommended setting for throw rugs, as it provides effective suction while being gentler on carpets and rugs and easier to maneuver.
In addition, we recommend trying our troubleshooting guide, which may help address the sensitivity and shut‑off concerns you’re encountering:
https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide
If the issue continues, the guide will direct you to our customer service team for further assistance.
Kind regards,
Shark Home
Written by a customer while visiting sharkninja.com
Customer Rating
1
Worst vacuum I’ve ever purchased.
on February 8, 2026
Posted by: Terrible Purchase
Gender:Male
Worst vacuum I’ve ever purchased. I’ve owned it for about a month and I could not be more disappointed. The “up to 70 minute runtime” could not be further from the truth. Mine lasts 15 minutes and that is on hardwood floors the entire time (auto detect setting). If it is used on carpet the run time is even worse and I’m lucky to get 1 room finished. On rugs the vacuum won’t even move. This is my first shark product that I’ve ever purchased and I had always heard such good things about them but I could not be more disappointed. I will not be purchasing another shark product after this experience.
No, I would not recommend this to a friend.
Response from sharkninja.comBy Sharkninja, February 10, 2026
Hi there,
Thank you for sharing your experience. Putting your trust in a new vacuum and seeing the runtime only at 15 minutes, especially on hardwood floors, would be incredibly frustrating. Hearing that the vacuum struggles to move on rugs only adds to the disappointment. That's definitely not the experience we want for you. To help address the runtime and performance concerns, please refer to our self‑help guide here for detailed troubleshooting steps: https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide?redirect=false. If the steps don’t solve the issue, please follow the directions provided at the end of the guide so our team can assist you further.
Kind Regards,
Shark Clean.
Thank you for sharing your experience. Putting your trust in a new vacuum and seeing the runtime only at 15 minutes, especially on hardwood floors, would be incredibly frustrating. Hearing that the vacuum struggles to move on rugs only adds to the disappointment. That's definitely not the experience we want for you. To help address the runtime and performance concerns, please refer to our self‑help guide here for detailed troubleshooting steps: https://support.sharkninja.com/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide?redirect=false. If the steps don’t solve the issue, please follow the directions provided at the end of the guide so our team can assist you further.
Kind Regards,
Shark Clean.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Terrible battery
on February 14, 2026
Posted by: Jake22
from Buffalo, NY
Gender:Male
Used probably a dozen times since we bought it a month ago. Does the job well until the battery dies. Battery lasts at most 25 minutes on the power detector mode. My wife and I have different opinions about corded vs battery, I agreed to give battery a shot. This vacuum just made me favor corded even more than before.
Response from sharkninja.comBy SharkNinja, February 16, 2026
Hi Jake,
Thank you for taking the time to share your feedback.
We’re sorry to hear that the battery life hasn’t met your expectations. We understand how frustrating it can be when the runtime doesn’t last as long as you need, especially when comparing cordless to corded vacuums. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Kind regards,
Shark Clean
Thank you for taking the time to share your feedback.
We’re sorry to hear that the battery life hasn’t met your expectations. We understand how frustrating it can be when the runtime doesn’t last as long as you need, especially when comparing cordless to corded vacuums. We’d recommend that you refer to our self-help guide here to help troubleshoot the issue you’re experiencing: https://support.sharkninja.com/en-CA/article/IP1000-Series-Shark-POWERDETECT-Cordless-Vacuum-Troubleshooting-Guide-ca
If the steps are unsuccessful, please follow the directions provided at the end of the guide.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great suction
on February 16, 2026
Posted by: Twinkiltoes
Gender:Female
I have had this vacuum for at least a year. We have LVP. I go around with the hand vac first to pick up dog hair around the edges first. Even though it cleans the roller over time the hair will collect. The rollers are easy to clean though. It has very powerful suction. We only have small throw rugs in front of doors and the suction is amazing but it yanks out threads from rug which ruin roller. These are cheap rugs. Not sure if using it on wall to wall would be good for it or rug. Wish it had a flexable hose attachment. Positives: It cleans great! Great suction. Easy to clean. Love the under furniture feature, love love. All and all great battery vac, happy I have it.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com