Customer reviews from Velotric
Velotric - Discover 1 Plus Step-Through Commuter Ebike with 65 miles Max Range and 28 MPH Max Speed UL Certified - Mango
Average customer rating
4.6
(1,078 Reviews)
Rating breakdown 1,078 reviews
5 Stars
810
4 Stars
181
3 Stars
42
2 Stars
16
1 Star
29
96%of customers recommend this product.
(
991 out of
1,036)
Customer Reviews for Velotric - Discover 1 Plus Step-Through Commuter Ebike with 65 miles Max Range and 28 MPH Max Speed UL Certified - Mango
Customer Rating
5
Exceptional, Timely, Professional, Customer-Focused. Thank You
on September 13, 2023
Posted by: David A.
from US
Exceptional, timely, professional, customer focused. Thank you
I would recommend this to a friend!
Written by a customer while visiting Velotric
Customer Rating
2
Issues starting to show up ...
on September 14, 2023
Posted by: Albert M.
from US, United States
Well it's been four weeks and issues are starting to show up. I purchased two Discover 1 bikes, rear racks and phone mounts. The hand grip on one of the bikes is stripped and spinning around and we are not able to tighten it. Solution, send a video, pictures and they will analyze. My luck repair approved and simple wait 7-10 days for new one. The front brake will not stop the bike and when you pull on it, it comes all the way back to the handle bar. They will send me a new brake, another 7-10 days for part to arrive however need to take to local shop to install. Then I order a phone mount and it was shipped with the wrong size screw so you can't install, wait yet another 7-10 days for screw. Know, I know these may seem like small issues but to me little things matter.
No, I would not recommend this to a friend.
Written by a customer while visiting Velotric
Customer Rating
5
New to velotric ebike
on September 15, 2023
Posted by: Debora G.
from US, United States
My wife and I bought 2 bikes and we love them. We really like how long the batteries last and how far we can ride and sight see
I would recommend this to a friend!
Written by a customer while visiting Velotric
Customer Rating
2
Great speed some chain
on September 16, 2023
Posted by: Joseph A.
from US, United States
I love riding my new bike! Unfortunately after 60 miles the chain keeps popping and off and there is some problem with the shifter. This wouldn’t be that big of a deal except that the pedal triggers the motor so now the motor accelerates when I don’t expect it to.The bike shops I’ve taken it to refuse to work on e-bikes because of their insurance policy.Would love any guidance or support .
No, I would not recommend this to a friend.
Written by a customer while visiting Velotric
Customer Rating
1
Chain issues
on September 16, 2023
Posted by: Joseph A.
from US, United States
I only have 30 miles on the bike but the derailleur is broken. Can someone please contact me. The pulley isn't catching the chain so there is no tension. As a result the pedal assist kicks in randomly because the pedal isn't attaching properly to the chain. I think the crux of the issue is the derailleur is missing half of it. Can you please send me a new derailleur or help in some way.
No, I would not recommend this to a friend.
Written by a customer while visiting Velotric
Customer Rating
5
Top quality
on September 16, 2023
Posted by: David K.
from US, United States
I bought the Discovery 1 based on a recommendation by Consumer Reports. Boy they were spot on. Everything about this bike exudes quality. Very easy to assemble, nice little tool kit, and comes with extra fasteners.All that being said it was the test ride that closed the deal. Not only does this e-bike run like a dream, it is most comfortable to bike that I have ever ridden. Bought one for both my wife and me, and I could tell by the smile on her face she felt the same.If you’re on the fence please consider the Discover 1. I don’t believe you can find a better combination of quality, functionality, and price.
I would recommend this to a friend!
Written by a customer while visiting Velotric
Customer Rating
4
Quick Response, Immediately Providing Relevant Materials
on September 17, 2023
Posted by: Ian D.
from US, United States
Quick response, immediately providing relevant materials.
I would recommend this to a friend!
Written by a customer while visiting Velotric
Customer Rating
4
Clear Answers
on September 17, 2023
Posted by: mcneil233622
from US
Rep clearly answered my questions about registering our new bikes and clarifying the warranty - thanks!
I would recommend this to a friend!
Written by a customer while visiting Velotric